All Hotello Reviews
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Hotello Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.7
Value for money
4.4
Functionality
4.4
Pros
"The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own."
"We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs."
"Excellent service from the sales and support departments"
Cons
"Groups module not really suitable for hotel use. when the group is in House, if we want to modify prices or rate type, we have to change it manually in each room.) "
"Some reports are less suited to my needs"
"Customer service outside of business hours is not great."
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