All roommaster Reviews
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roommaster Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.2
Value for money
4.2
Functionality
4.1
Pros
"You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line."
"Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time."
"Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability."
Cons
"Sometimes when there is an issue on payment, it takes many days to get fixed."
"Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product."
"Techs are not available by phone and it takes quite some time to receive a response. If an issue is not corrected or addressed on the first go around, follow up rarely happens with out having to email to see what's going on. "
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