All RoomRaccoon Reviews
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RoomRaccoon Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.1
Value for money
4
Functionality
4.3
Pros
"The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle."
"The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay."
"I would like to be able to send newsletters to prior guests from the platform."
Cons
"Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation."
"I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming."
"Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again."
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