extendedReach 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

extendedReach

4.5

(62)

Pricing

Starting at $500.00 per month

About extendedReach

extendedReach is a cloud-based case management tool that helps child and family social service agencies with scheduling, billing and data management. It enables nonprofits to digitize their workflow and improve operational efficiency at all levels.

Key features of extendedReach include information querying, signature collection and document scanning. Its compliance solution allows users to sort data as per cases and derive insights into client metrics such as expiration dates and placement levels. It provides a scheduling module, which helps caseworkers manage appointments and receive notifications. Further, the billing functionality enables agencies to manage case-related financial documents including invoices and insurance claims.

extendedReach comes with an array of built-in reports. It is available on a monthly subscription and support is provided via phone and an online help desk.

extendedReach Screenshots

extendedReach Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Basic

$500.00

per feature, per month

No plan information available

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extendedReach Features

Popular features found in Social Work Case Management
Case Notes
Client Management
Document Management
Goal Setting/Tracking
Reporting/Analytics
Scheduling
More features of extendedReach
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Escalation
API
Assessment Management
Billing & Invoicing
Calendar Management
Case Management
Certification & Licensing
Child Welfare Management
Client Portal
Contact Database
Customizable Fields
Customizable Reports
Dashboard Creation
Document Storage
Electronic Payments
Electronic Signature
Email Alerts
Employee Management
Forms Management
HIPAA Compliant
Member Database
Program Management
Project Time Tracking
Records Management
Referral Management
Referral Tracking
Registration Management
Reporting & Statistics
Self Service Portal
SSL Security
Task Management
Time Tracking
Training Management
Volunteer Management
Workflow Management

extendedReach Integrations

QuickBooks Online Advanced

Zoho Analytics

extendedReach User Reviews

Overall Rating

4.5

Ratings Breakdown

58%

32%

10%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.8

Functionality

4.2

Milo W.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Advanced and expansive care management tool

Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Cons:

Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

Michaela S.

Verified reviewer

Individual & Family Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2025

eR for Youth Service Financials

This is a great software for our youth services teams. We are able to produce the necessary items for our rev. cycle, and the programs are able to track basic case management items that are not in the legally required system (Guardian).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a very good integrated financial system. The support we have received while implementing this new feature for our organization has been top-notch. Relatively reasonable for pricing as well, licensure is fantastic price wise.

Cons:

It is not very intuitive how to use the system. Some of the processes seem disjointed or just clunky to navigate. I would not necessarily choose this system for complicated workflows (like utility or rental assistance workflows), because of the household level reporting and other complex outcomes.

Reasons for switching to extendedReach

We are no longer offering health services, as such we are ending our time with NextGen but still need to bill for some of our youth service programs. Extended Reach was a great option because they were already using it for client tracking.

Reema D.

Verified reviewer

Program Development

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Case Management for Busy People

I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them.

Cons:

At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible.

Sean K.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Kaleidacare Simplicity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Cons:

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Reasons for choosing extendedReach

Price per active client not per user. We looked at other companies other than FamCare but they were our second option.

Tina G.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Excellent Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly. It was easy to train staff on how to start using the software and it has all the features that we need as a non-profit.

Cons:

I have had some problems that customer service has not been able to solve yet.

Reasons for switching to extendedReach

The design of the software appeared to be more user friendly and has exceeded my expectations.

Karina G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

HIGHLY RECOMMENDED FOR CHILD PLACING AGENCIES!!!

My experience has been exceptional!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

Cons:

No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

LAUREE C.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Even us old-folks can use it successfully

Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing. Our outside auditors can review our files remotely, saving them and us on time and travel. I personally am of an older and less tech savvy age group. KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use. And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

KaleidaCare offers a comprehensive program to store files, manage reports and analyze data so that I can focus on the people part of our business. It is accessible anywhere I go. Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

Cons:

The incompatibility between custom and standard forms related to reports and data accessibility. At times KaleidaCare standard forms do not meet our needs and/or requirements from licensing or other regulatory entities, so custom forms are needed. This really limits us at times.

Patricia S.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Billing and Documents in one program

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was not here for implementation but no balances were carried forward and it was a mess for the first year. [SENSITIVE CONTENT HIDDEN] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Cons:

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

Reasons for choosing extendedReach

I was not involved in that

Reasons for switching to extendedReach

I wasn't here but I think for the billing

Bodessa T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Work without worry

It allows us to accomplish exactly what we need to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to document interactions with clients, ensure compliance and bill the appropriate parties timely.

Cons:

It times out very quick and often, we realize it’s a safe guard but it’s very annoying.

Verified

Reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Our agency has had a great experience with extendedReach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

Cons:

The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

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