MindMeister vs Visio: Which is best for you?

The huge benefit it is already has all the tabs for different options (eg "what could we improve" and "what could we learn") so that we're collecting both positive and negative feedback.

The support team’s responses have been slow and ineffective, repeatedly asking for screen recordings and technical details without addressing the root cause.

Having a degree of Project management and/or process management experience helps significantly in understanding the use of the different icons, although there are some very useful templates to help with creating your visuals.

Due to its pricing, Visio isn't available for our users by default (like other MS Office products, Word, excel, outlook etc.) and require purchasing of additional licenses.