Orderbot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Orderbot

3.4

(25)

Pricing

Starting at $99.00 per year

About Orderbot

Between being in competition with innovative companies like Amazon and navigating the challenges presented by covid-19, online retailers are being forced to rapidly adapt to meet ever-rising customer demands. Customers want the right product, fast. And being able to satisfy their expectations has a profound impact on brand loyalty.

To accomplish this, retailers need the ability to have clear visibility into the entire lifecycle of orders through multiple events & channels, catch & correct errors before they affect the customers, know exactly where their inventory is and how much is available, and last but not least, have an understanding of exactly where their process needs extra attention.

That's where Orderbot comes in. Our cloud-native, API-based platform comes equipped with unique capabilities designed with customer experience at the forefront, and speed, ease-of-use, and adoptability a close second.

Here’s what makes us stand out:

FAST: Time is of the essence for retailers looking to remain competitive. Whether they want to increase sales by adding new channels, the ability to handle higher volumes, or offer same-day delivery by supporting flexible fulfillment option...

s such as buy-online-pickup-in-store (BOPIS), ship-from-store, or ship-to-store. Or they are looking to introduce new initiatives to increase store traffic and save the sale, such as Buy Online, Return in Store (BORIS). In all instances, retailers will want to see a return on investment as soon as possible so a quick turnaround time is imperative. With Orderbot's flexibility, customers can get a new Shopify store up and running in less than 4 hours or connect to a 3PL or WMS in 2 weeks or less. Projects that would normally take legacy systems at least a year, take Orderbot merely weeks to complete. API: Growth brings continuously evolving business requirements. And with enough time, money, and resources, legacy systems can do almost anything – but each change or addition creates a new layer of complexity, eventually leaving you with a rigid “frankensystem” that is difficult to scale in a modern way. Our clients can say goodbye to traditional expensive, time-consuming and risky customizations as they are able to easily build anything they want using our Open API. Create custom dashboards and features that are super-specific to your needs, build vendor or customer self-serve portals, run headless applications, and automate all types of workflows. The opportunities are endless. Real-time inventory: Legacy inventory management systems are falling short in their ability to communicate inventory between complex networks of order sources, warehouses, stores, and platforms. Coupled with delays in updating the front-end on stock availability, this is causing a lack of visibility, which is a major problem for high-volume retailers who could have numerous customers placing an order for the same item at any given time. The resulting errors, delays, and order cancellations affect the customer experience, leading to lost sales and increased customer service costs. By providing a single view of all inventory, and communicating it to the front-end as frequently as every minute, Orderbot ensures our clients have a full understanding of what’s ‘available’ vs ‘on hand’ and that our order-routing logic chooses a fulfillment location that can successfully complete the order. Clients can set safety stock levels to preserve the experience for in-store shoppers or account for unavoidable discrepancies such as when an item is picked by an in-store shopper but not yet purchased. They may also either display stockouts to avoid cancellations or accept the orders and send automated communications to inform customers about delays. Whatever their business process is, we can accommodate them.

Orderbot Screenshots

Orderbot Pricing and Plans

Starting price: $99.00 per year

Free Trial

Free Version

Basic

$99.00

per year

No plan information available

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Orderbot Features

Popular features found in Inventory Management
Alerts/Notifications
Barcode/Ticket Scanning
Forecasting
Inventory Control
Kitting
Multi-Channel Management
Order Management
Reporting/Analytics
Search/Filter
Shipping Management
Supplier Management
Warehouse Management
More features of Orderbot
3PL Management
Accounting Integration
Activity Dashboard
API
Backorder Management
Barcoding/RFID
Billing & Invoicing
Catalog Management
Cost Tracking
Customer Database
Customer History
Data Import/Export
Data Synchronization
Discount Management
eCommerce Management
Inventory Management
Inventory Optimization
Invoice Creation
Invoice Management
Mobile Access
Multi-Currency
Multi-Location
Order Entry
Order Fulfillment
Order Processing
Order Routing
Order Tracking
Product Identification
Purchase Order Management
Quotes/Estimates
Real-Time Data
Real Time Order Entry
Real-Time Updates
Receiving
Recurring Orders
Remote Order Entry
Reorder Management
Reporting & Statistics
Retail Inventory Management
Returns Management
Sales Order Management
Sales Tax Management
Shipping Labels
Special Order Management
Status Tracking
Third-Party Integrations
Workflow Management

Orderbot Integrations

authorize.net

BigCommerce

Shopify

Adobe Commerce

PayPal

Worldpay for Enterprise

See all 12 integrations

Orderbot User Reviews

Overall Rating

3.4

Ratings Breakdown

40%

20%

12%

24%

Secondary Ratings

Ease of Use

3.2

Value for money

3.0

Customer support

3.4

Functionality

2.9

Jason S.

Verified reviewer

Textiles

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Solid Software, Great Support, Awesome Offering

The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely. Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details. The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through. The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

Cons:

Because it's solid software it can be a challenge to make quick changes to react to events. On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

Reasons for choosing Orderbot

Report functionality of Lightspeed was lacking, support wasn't supportive and it didn't integrate with shopify at the time.

Reasons for switching to Orderbot

Processing each sale individually, then the shipping cost for each order was a nightmare. We grew faster than expected and needed a more professional offering. You had a built in ordering system and could integrate with UPS. You brought stability to our chaos.

Eddie A.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Great product and great team

I started looking at my options because inventory was a huge problem for us. We were cancelling orders left, right & center. While I was a little bit iffy as I had not heard about them prior to coming across their website, I ended up being pleasantly surprised by their capabilities. We've since reduced our cancellations significantly which has relieved many of our departments and increased our profitability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is extremely robust and can do just about anything. I find the service to be incredibly reliable and our account manager is quick to respond.In addition to owning my own wholesale and retail companies where we use Orderbot, I consult with other merchants who have since started using them for a number of projects such as click & collect and powering their headless initiatives. I havent gotten yelled by others for recommending them, so that's always a good sign

Cons:

some things are not out of the box but they opened up their API to us which has given us free reign to develop tons of stuff.

Reasons for choosing Orderbot

I would have had to pay for a connector with netsuite and a lot of customizations were needed which were going to be too expensive.I felt I was getting a better value overall not only in terms of what I was getting out of the box for my money, but also the possibilities provides us with.

John B.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

They're not ready!

I have to say that my experience has been very poor. I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting. I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's a window based program. I can access it from anywhere in the world. I don't have to create a new file like qbooks when it hits a certain amount of gigs. Posting checks is vey simple, searching for accounts on multiple levels is great, building profiles is simple. I love the way products are set up in categories, and groups, it makes it easy to find the products clients are requesting. I like the built in shipping platforms, UPS, fedex, USPS, and you can even create private couriers.

Cons:

This software has a lot of potential, as to the issues, you get nickle and dimed for EVERYTHING that is a standard option in qbooks, for example, in qbooks you can create your own reports. In orderbot you cannot, you have to pay to get reports and they milk you for it. I was WILLING to pay for the reports, but the turn around time is WHEN THEY HAVE TIME. I asked for a simple invoice and statement to be created TWO YEARS AGO!! I still have not received my request. The system freezes and crashes a lot. It duplicates and even triples credit card information. Good luck trying to get hold of anyone when you have an issue. Their Billto and shipto address field is Canadian, they do not comprehend that our (U.S) shipping format is not like their format where the suite number is first and the zipcode goes into its own separate line. I receive a lot of mail back because of this. Having to build a new single product is very involved, unless you were like me a junior DBM it can be tricky.

Reasons for choosing Orderbot

These two programs have very bad reviews, and I personally saw it in action and saw that you had to run a utility program everytime it crashed, and it happened a lot. These programs are not windows based. Orderbot is.

Reasons for switching to Orderbot

Only reason why we left Quickbooks is because it could no longer handle my volume, its a desktop program that freezes and crashes a lot when the file size is too big.

Rachael C.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Perfect for Multi Currency Multi Warehouse Operations

The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

Cons:

Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

Reasons for choosing Orderbot

For the multi currency and multi warehousing which Cin7 did not support at the time

Reasons for switching to Orderbot

Unsure - I was not part of this

Brittany S.

Consumer Goods

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Happy to use OrderBot

OrderBot was a great tool for our company. Easy to learn & easy to use from the administrators down to the shipping department. Online access made it easy to use & create orders when we were on-the-go, such as at trade shows that our company attended. I would definitely recommend OrderBot to anyone at any stage of business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the way that OrderBot could be integrated throughout our company; from sending invoices, to shipping & creating labels - everything we needed was right in one program.

Cons:

Many of the attributes were unnecessary for our business. Would have been nice to be able to customize what attributes we needed & which ones we did not.

Alaina F.

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2017

Big Mistake. #EnoughSaid

In the end, both companies I was working with left Orderbot thousands and thousands in the hole. Wasted. Not just money but time too. One company waited almost a full year before deciding enough was enough and went in a different direction. The other company had a somewhat operational product but left for an AMAZING product that still surprises us on how wonderful their product and customer service is.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Everything! I had a unique experience in being able to work alongside two different companies as they were set up with Orderbot. Both of these companies were OVER promised and UNDER delivered to. They both spent THOUSANDS of dollars and neither had a functional product. Orderbot is quick to point fingers at anyone besides themselves. They often use the excuse of "growing pains" -- that they have had so many companies newly onboarding that they just couldn't keep up with the demand. I think it's more that they couldn't keep up with their lies. When I saw that Orderbot had been bought out, I got excited hoping for improvements. They never came and I began to wonder if the company had been lied to just as all the Orderbot customers had been told stories of all the wonders that this product could do. As others have said there is a lot of extra work in using Orderbot. They told us to get a "real" accountant as they told others in order to use their product. It shouldn't be that hard for a "plug and play" software. We had to spend countless hours and thousands of dollars for our real accountant to fix the MESS that Orderbot made of our books. It's time we will never get back --- how much further would these two businesses be had they not wasted time, energy, and funds on this pointless product?

Carlton H.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed May 2017

Was supposed to make things easier. Only made everything harder.

None. It cost us high to find out that it was going to be unsuitable for us. It was way oversold by their sales staff and could not deliver on its promises. Furthermore, it is very clear that Orderbot's parent company, Weblinc, has pushed a number of policies on Orderbot which are blatantly unfriendly to customers. This makes them much less desirable to work with. We went through a lengthy process to try to find a solution that would be acceptable and Weblinc's policies forced Orderbot's only position to be that we could try Orderbot again (and why would we try something again when we've already wasted tens of thousands of dollars and hundreds of labor hours on something that did not work in the first place?) This entire situation has been a thorough disaster for our company. I would strongly recommend avoiding them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Staff is very kind and helpful. I could see how it would work for certain businesses with smaller product lines or who did not need to maintain product data in any other system.

Cons:

It is an entirely separate system to manage that is quite difficult to manage. For companies like ours with many products which are frequently updated (we are a distributor, but the same could be said for manufacturers with large lines), product management becomes a nightmare. After it became clear the software was unusable based on our set of needs, and we would never make it out of development / testing, we received none of our licensing fees back which were paid up-front.

Robert L.

Consumer Goods

Used unspecified for less than 6 months

Review source

Reviewed December 2015

Not ready for Prime Time

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Nothing. 1. No manuals. The only possibility to train using Orderbot is to preview a series of on-line videos. The audio uses a non-native English speaker, and are poor, at best. Employees are expected to sift back thru videos each time they need a refresh on some operation. 2.Integration with Quickbooks is a problem. They claimed it was a ‘no-brainer’ with third party soft-ware but it never happened. 3.Double-entry of data. We were not told in the beginning that, to ‘get going’ required double entry of our sales information: once into Quickbooks, and the second into Orderbot, and operating Orderbot over a 2-3 week period to see if it was working properly. 4.The accounting part, i.e. matching up Quickbooks accounts with Orderbot accounts, was held out till the end. Ditto here on the 2-3 week double data entry to match the accounts up. I have post graduate degrees in math, physics, and chemistry. This isn’t rocket science, and it shouldn’t require one to implement. I was instructed to hire a ‘real’ accountant to make it all work properly. 5.They charge a monthly subscription fee from the beginning when the contract was signed, months before even being close to running. 6.The user-interface is not intuitive. Navigating between different modules within Orderbot, knowing where to click to get drop down menus or launch some action was all very tenuous, and felt like guess work most of the time. My team (three others) didn’t have a good experience with it either.

Cons:

No manuals. Customer service was awful. We never received the operational product that they promised, even after months of trying and thousands of dollars.

Scott S.

Verified reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Solid investory software for new business

It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of setting it up and understanding how to use it.

Cons:

We needed to ask Orderbot to build out some features we needed specifically for us.

Danny Z.

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed July 2016

$$ Down the Drain

It seemed too good to be true. I set up multiple meetings with their team, the creator of the software (or so I was led to believe). It seemed a perfect fit. Everything we asked for it could do and if it couldn't do it yet, they were "two weeks away from implementation." We paid our thousands of dollars to get it set up, expecting a quick turnaround because that's what they told us it woulds be and, lo and behold, months later we were still waiting. Finally it actually got set up, but the promises we were made turned out to be phony. "If you want that it will take extra time to implement." (See: Extra Money) We tried contacting their team directly. Occasionally we'd get him on the phone, but that's about it. Eventually, he stopped returning calls though promises were made there, too. We eventually put a stop payment on them with our credit card so that SOMETHING would get done. Wouldn't you know it? That's when they start working on the problems. Eventually, the company was sold to another company, but as of the moment, it's the same, "That'll take more time (see: money) to implement."

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have amazing promises.

Cons:

Those promises fall well short.

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