All Giva Reviews
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Giva Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.9
Customer Support
4.9
Value for money
4.8
Functionality
4.5
Pros
"GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees)."
"The platform's HIPAA compliance features are essential for our healthcare operations, ensuring all sensitive patient information remains secure throughout the support process."
"We intend to build out our knowledge base to leverage Giva’s powerful AI Copilot that is included as standard and it’s private and covered under our BAA."
Cons
"Before Giva, we relied on emails and manual ticket sorting, leading to delays and confusion."
"ServiceNow, though well-known, always seemed a bit convoluted to me. Whether it was the dashboard or the ticketing system, I often found myself struggling to navigate the platform."
"This is a stark contrast to ServiceNow, where I had to manually hunt for my tickets."
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