All Web Help Desk Reviews
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Web Help Desk Reviews
Reviews Summary
Overall Rating
4.1Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.1
Value for money
4.1
Functionality
3.9
Pros
"The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude"
"Web Help Desk is easy to use even with its outdated UI."
"Web Help Desk outperforms the prior system in every way, including alerts/notifications, service level agreement compliance, and comprehensive emails to techs."
Cons
"Lack of features and no integration abilities. "
"Not directly, but according to coworkers, we had a few customer service concerns, and the duplicates in the asset tracking and management did end up being a problem."
"We had the most problems with customer service and asset management."
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