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ConnectWise RMM vs Syncro: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate.
- One time I asked if there was a document showing how the entire system modules were "intended" to be used (e.g. system lifecycle: Quote to purchase to opportunity to converting into sales orders, agreements, and tickets) and that wasn't available which made it challenging to develop processes and best practices.
- Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.
- The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.
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Recommendations
