All Summit Reviews
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Summit Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.1
Value for money
4.5
Functionality
4.5
Pros
"Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization"
"Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate."
"Thanks to the look and feel of the application as well, it's quite user-friendly."
Cons
"Post go live support is weak and needs improvement"
"Our customer have experienced some issues with performance which have been very difficult to isolate and resolve"
"Overall experience is good but the customer support and testing is really not up to the mark"
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