All HaloITSM Reviews
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HaloITSM Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.6
Functionality
4.7
Pros
"For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams."
"It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient."
"Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases."
Cons
"My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up."
"The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups."
"The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use."
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