All SysAid Reviews
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SysAid Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system."
"Its feature set is comprehensive, covering everything from ticketing and asset management to knowledge bases and automation tools."
"In summary, SysAid is a reliable, feature-rich platform that enhances productivity and offers a good balance between functionality, security, and overall cost."
Cons
"Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive."
"This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. "
"The AD/LDAP integration can be a bit daunting sometimes and the Remote control offering can be abit un reliable"
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