What is the OutReach tool used for?

OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.

Is OutReach a CRM tool?

No, OutReach is not a dedicated customer relationship management (CRM) tool. Instead, it automates and analyzes elements of the customer engagement process. However, you can integrate a CRM with OutReach, using the latter to analyze how effective you are with selling to each of the leads in your CRM system.

How much does OutReach software cost?

OutReach doesn’t publish its pricing, but you can request pricing details by reaching out to the company directly. Its pricing is based on the number of users you have, and they don’t charge a flat fee for using the platform. When you purchase an OutReach plan, you also get support services.

Is OutReach a good tool?

Yes, many consider OutReach a good tool, and it scores an overall rating of 4.4 out of 5 stars on Software Advice. All of its scores are at least 4.1 stars or higher across ease-of-use, customer support, value for money, and functionality.

Does OutReach have a scheduling tool?

Yes, OutReach comes with scheduling tools that enable sales reps to set up meetings from inside the platform. You can also schedule demos with prospects inside OutReach. In addition, its dashboard lets you know when you last scheduled a meeting or interacted with each prospect.

Updated May 19, 2025 at 2:18 PM

Outreach 2026: Benefits, Features & Pricing

Written by Bruno Peláez

Senior Content Analyst

Edited by Parul Sharma

Editor

Wondering if Outreach is right for your organization?

Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Screenshots
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions
Popular Comparisons

Our Summary

Outreach

4.4

(308)

Pros:

Salesforce integration
Sequence templates

Cons:

User interface complexity
Customer support

Pricing

Pricing available upon request

What is Outreach:

OutReach is a sales enablement platform that helps teams increase the number of sales they close and analyze their processes. It comes with tools to automatically send pre-built emails, log sales calls, and manage sales tasks and the team’s overall revenue strategy. OutReach offers varied features to increase the number of long-term relationships with customers.

Why we like Outreach:

OutReach is a lead management tool that doubles as a business insight engine with its reporting and analytics features. User reviews indicate it excels as a performance management tool for sales team managers and executives. Users also appreciate OutReach’s functionality, giving it a score of 4.4 out of 5 stars.

Who should use Outreach:

OutReach is a reliable tool for sales teams that want to boost efficiency in the sales process and better connect with leads and existing customers. Many of OutReach’s reviewers come from smaller or midsized companies—47% hail from organizations with between 51 and 200 employees. But 11% come from larger companies with 1,001 to 5,000 employees, and another 11% come from those with 10,000 or more.

Outreach Screenshots

Outreach Overview

Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl and optimized for every stage of the customer journey.

Outreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, admi...

Outreach Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Engage

Pricing available upon request

Plan includes:

Custom Quote Available
Templates & Snippets
Sequences

Call (Voice package)

Pricing available upon request

Plan includes:

Integrated Sales Dialer
Live Call Monitoring
Custom Call Dispositions
AI-Powered Call Summary + Q&A

Meet

Pricing available upon request

Plan includes:

Real-Time Call Recording + Transcription
AI-Powered Smart Meeting Assist
Automated Summary + Action Items
Comprehensive Search, Playlists + Clips

Deal

Pricing available upon request

Plan includes:

AI-Powered Smart Deal Assist
Deal Health Score
Deal Grid
Deal Overview with Activity History

Forecast

Pricing available upon request

Plan includes:

Pipeline Dashboard
Forecast Rollup
AI-Projection
Scenario Planning

Amplify

Pricing available upon request

Plan includes:

AI Deal Agent
AI Research Agent

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Outreach Features

Drawn from insights across 308 verified reviews, we've outlined Outreach's best and worst rated features and how they stack up against the average rating.

Outreach's score

Category average

Outreach's Best Rated Features

Task Management

4.75

4.20 category average

Activity Dashboard

4.75

4.31 category average

Interaction Tracking

4.73

4.22 category average

Outreach's Worst Rated Features

Auto-Dialer

3.42

3.62 category average

Calendar Management

3.50

3.62 category average

Prospecting Tools

4.06

4.10 category average

Popular features found in Sales Engagement Platform
Business Process Automation
Calendar Management
Campaign Management
Communication Management
For Sales Teams/Organizations
Performance Management
Sales Pipeline Management
More features of Outreach
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Audio/Video Recording
Auto-Dialer
Automatic Transcription
Budgeting/Forecasting
Calendar/Reminder System
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Tracking
Call Transcription
Chatbot
Collaboration Tools
Contact Database
Contact Management
Content Delivery
Content Management
Content Sharing
Conversation Intelligence
CRM
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Deal Management
Drag & Drop
Email Management
Email Marketing
Email Sequences
Email Templates
Email Tracking
Employee Coaching Tools
Engagement Tracking
Forecasting
Goal Management
Interaction Tracking
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Meeting Management
Microlearning
Multi-Channel Communication
Natural Language Processing
Onboarding
On-Demand Recording
Opportunity Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Predictive Dialer
Prioritization
Process/Workflow Automation
Prospecting Tools
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recording
Reminders
Reporting/Analytics
Reporting & Statistics
Sales Activity Management
Sales Forecasting
Sales Onboarding & Training
Sales Planning
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Sentiment Analysis
Source Tracking
Strategic Planning
Task Management
Templates
Third-Party Integrations
User Management
Visual Analytics
Workflow Management

Outreach Integrations

Based on 308 verified reviews, we've identified products most frequently integrated with Outreach.

Salesforce Platform

Integration rated 4.3 from 4 reviews

ZoomInfo Sales

Integration rated 4.7 from 3 reviews

Zoom Workplace

Integration rated 5.0 from 2 reviews

Microsoft 365

Integration rated 3.0 from 2 reviews

LinkedIn for Business

Integration rated 1.0 from 2 reviews

Google Calendar

Integration rated 4.0 from 2 reviews

See all 86 integrations

Outreach Key Sentiments

We analyzed 308 verified reviews for Outreach to find out what actual users really think.

Most Positive Sentiments

Sales automation

76% Positive

19% Neutral

6% Negative

Users appreciate how Outreach enhances their sales process efficiency, making account-based selling more streamlined and effective. They find managing all sales engagement activities within a single platform beneficial, allowing them to focus on selling rather than basic administrative tasks. Additionally, users value the integration with Salesforce, which contributes to seamless workflows and better sales development.

Email sequencing

62% Positive

30% Neutral

9% Negative

Reviewers recognize Outreach for its email sequence functionality, which simplifies the process of creating and managing automated email campaigns. They find the ability to integrate email sequences with phone and LinkedIn steps particularly useful for maintaining consistent engagement. Users also appreciate the ease of setting up and customizing sequences, which enhances their overall communication strategy.

Prospecting

58% Positive

20% Neutral

22% Negative

Users value Outreach's prospect management and insights, which help them efficiently target and engage potential clients. They appreciate the customization functionality that allows for tailored prospecting strategies. However, some users encounter issues with email bugs, prospect management challenges, and difficulties in accessing prospects, which can hinder their prospecting efforts.

Least Positive Sentiments

Email management

44% Positive

34% Neutral

21% Negative

Users find Outreach's email automation and A/B testing features valuable for increasing their email output and personalizing outreach. They appreciate the ease of managing their inboxes and the ability to automate responses. However, some users experience challenges with prospect management, tracking problems, and occasional issues with the email outbox, which can disrupt their workflows.

Customization learning curve

50% Positive

33% Neutral

17% Negative

Users appreciate the flexibility and functionality of Outreach's customization options, which allow them to tailor the software to their specific needs. They find the user interface intuitive and easy to navigate, making customization straightforward. However, some users mention a steep learning curve and occasional clunkiness in the UI, which can make the customization process challenging.

Outreach User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

32%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.1

Functionality

4.4

Christopher R.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

From Salesloft to Outreach: Escaping the Twilight Zone

In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.

Cons:

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.

Reasons for choosing Outreach

It really had to do with where we were at during that given period of time and the number of people on the team that had prior experience using Outreach making the implementation process easier and the need for individual training not nearly as steep. That being said, we later switched over to Groove, and that largely had to do with where we were during that given period of time.

Reasons for switching to Outreach

Comparing Outreach to SalesLoft is like comparing a circus performance to a rollercoaster ride. SalesLoft had its moments though they were fleeting the UX was so poor and the performance of the product was so clunky that it felt like I was dealing with a UX/software only compatible with Windows 2000. Outreach, on the other hand, is truly a breath of fresh air from the moment you log in. While, for me, it was like stepping out into a sunny day after a never-ending storm, for users who maybe aren’t as tech-savvy or naturally capable of hopping in a new program and figuring it out yourself, I would say to just get yourself properly trained first before wasting your time attempting it on your own.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

Great, but not perfect

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Cons:

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Reasons for switching to Outreach

Ultimately the contract was a little cheaper and the rep highlighted a few bells and whistles that were lacking in Salesloft such as the analytics. However in actually using the software the analytics seem like they need to be taken with a grain of salt. Perhaps I was educated properly on it but when analyzing call metrics, it's hard to derive real insights because it's unclear as to whether the connect rates are being tracked according to the prospect's time zone or ours.

Verified

Reviewer

Market Research

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Excellent software for sales teams

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer

Cons:

Annual contracts and very expensive for SMBs Integrated sales dialer

Nate E.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Best sales sequencing tool on the market, hands down

Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Cons:

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

Reasons for switching to Outreach

This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down.

Florence B.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Made our SDRs way more productive

Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Cons:

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Reasons for choosing Outreach

Industry standard. Connectivity. Great UX.

Reasons for switching to Outreach

Groove was clunky and the support wasn't up to scratch.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Outreach Review

Great sales platform for teams looking to become more organized and increase their prospecting efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great.

Cons:

Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why.

Reasons for switching to Outreach

Not my decision, but leadership had a relationship with Outreach leadership.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Very impressed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce.

Cons:

It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles.

Reasons for choosing Outreach

Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product.

Reasons for switching to Outreach

The IP phone integration as part of a sequence is the best I've ever seen.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Great Sales Engagement Platform

So far the implementation and training team have been great. The product is reliable and really helping our team work faster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable.

Cons:

Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything.

Reasons for switching to Outreach

Looking for a system that was a little more robust than Groove.

Ryan H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

He has given us the necessary assistance to close deals without complications

There has been a noticeable improvement in our sales process. We can monitor email activity and determine if our potential customers have been reviewing our proposals as we prepare them. Because of this, we can quickly review our approach and seal the deals. In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele. We have been able to exceed our sales targets by adjusting our strategy in response to important metrics such as response time and email open rate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition. The strengths and opportunities for improvement of our company can be assessed using the tools available to us. It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information. Also, online conferencing and email communication have been a lifesaver; the email monitoring feature is excellent and lets us know if customers are reading our messages. Our ability to adapt our sales plan in real time is greatly enhanced by this. Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction.

Cons:

Compared to other platforms with comparable functionality, the price is somewhat high, but the sophisticated tools and their ability to integrate with other tools make it worth it.

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed January 2025

A CRM just for your SDRs.

The product has everything an SDR would need to run their day, and nothing they don't. A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence. Thoughtful and well-done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips.

Cons:

The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right.

Showing 1 - 10 of 308 Reviews

See All Reviews

Outreach FAQs

What is the OutReach tool used for?
OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.
Is OutReach a CRM tool?
No, OutReach is not a dedicated customer relationship management (CRM) tool. Instead, it automates and analyzes elements of the customer engagement process. However, you can integrate a CRM with OutReach, using the latter to analyze how effective you are with selling to each of the leads in your CRM system.
How much does OutReach software cost?
OutReach doesn’t publish its pricing, but you can request pricing details by reaching out to the company directly. Its pricing is based on the number of users you have, and they don’t charge a flat fee for using the platform. When you purchase an OutReach plan, you also get support services.
Is OutReach a good tool?
Yes, many consider OutReach a good tool, and it scores an overall rating of 4.4 out of 5 stars on Software Advice. All of its scores are at least 4.1 stars or higher across ease-of-use, customer support, value for money, and functionality.
Does OutReach have a scheduling tool?
Yes, OutReach comes with scheduling tools that enable sales reps to set up meetings from inside the platform. You can also schedule demos with prospects inside OutReach. In addition, its dashboard lets you know when you last scheduled a meeting or interacted with each prospect.