What is the OutReach tool used for?

OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.

Is OutReach a CRM tool?

No, OutReach is not a dedicated customer relationship management (CRM) tool. Instead, it automates and analyzes elements of the customer engagement process. However, you can integrate a CRM with OutReach, using the latter to analyze how effective you are with selling to each of the leads in your CRM system.

How much does OutReach software cost?

OutReach doesn’t publish its pricing, but you can request pricing details by reaching out to the company directly. Its pricing is based on the number of users you have, and they don’t charge a flat fee for using the platform. When you purchase an OutReach plan, you also get support services.

Is OutReach a good tool?

Yes, many consider OutReach a good tool, and it scores an overall rating of 4.4 out of 5 stars on Software Advice. All of its scores are at least 4.1 stars or higher across ease-of-use, customer support, value for money, and functionality.

Does OutReach have a scheduling tool?

Yes, OutReach comes with scheduling tools that enable sales reps to set up meetings from inside the platform. You can also schedule demos with prospects inside OutReach. In addition, its dashboard lets you know when you last scheduled a meeting or interacted with each prospect.

Updated May 19, 2025 at 2:18 PM

Outreach 2026: Benefits, Features & Pricing

Written by Bruno Peláez

Senior Content Analyst

Edited by Parul Sharma

Editor

Wondering if Outreach is right for your organization?

Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Outreach

4.4

(307)

Pros:

Salesforce integration
Sequence templates

Cons:

User interface complexity
Customer support

Pricing

Pricing available upon request

What is Outreach:

OutReach is a sales enablement platform that helps teams increase the number of sales they close and analyze their processes. It comes with tools to automatically send pre-built emails, log sales calls, and manage sales tasks and the team’s overall revenue strategy. OutReach offers varied features to increase the number of long-term relationships with customers.

Why we like Outreach:

OutReach is a lead management tool that doubles as a business insight engine with its reporting and analytics features. User reviews indicate it excels as a performance management tool for sales team managers and executives. Users also appreciate OutReach’s functionality, giving it a score of 4.4 out of 5 stars.

Who should use Outreach:

OutReach is a reliable tool for sales teams that want to boost efficiency in the sales process and better connect with leads and existing customers. Many of OutReach’s reviewers come from smaller or midsized companies—47% hail from organizations with between 51 and 200 employees. But 11% come from larger companies with 1,001 to 5,000 employees, and another 11% come from those with 10,000 or more.

Outreach Screenshots

Outreach Overview

Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl and optimized for every stage of the customer journey.

Outreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, admi...

Outreach Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Engage

Pricing available upon request

Plan includes:

Custom Quote Available
Templates & Snippets
Sequences

Call (Voice package)

Pricing available upon request

Plan includes:

Integrated Sales Dialer
Live Call Monitoring
Custom Call Dispositions
AI-Powered Call Summary + Q&A

Meet

Pricing available upon request

Plan includes:

Real-Time Call Recording + Transcription
AI-Powered Smart Meeting Assist
Automated Summary + Action Items
Comprehensive Search, Playlists + Clips

Deal

Pricing available upon request

Plan includes:

AI-Powered Smart Deal Assist
Deal Health Score
Deal Grid
Deal Overview with Activity History

Forecast

Pricing available upon request

Plan includes:

Pipeline Dashboard
Forecast Rollup
AI-Projection
Scenario Planning

Amplify

Pricing available upon request

Plan includes:

AI Deal Agent
AI Research Agent

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Outreach Features

Drawn from insights across 307 verified reviews, we've outlined Outreach's best and worst rated features and how they stack up against the average rating.

Outreach's score

Category average

Outreach's Best Rated Features

Activity Dashboard

4.75

4.31 category average

Task Management

4.75

4.20 category average

Interaction Tracking

4.73

4.22 category average

Outreach's Worst Rated Features

Auto-Dialer

3.42

3.62 category average

Calendar Management

3.50

3.58 category average

Prospecting Tools

4.0

4.08 category average

Popular features found in Sales Engagement Platform
Business Process Automation
Calendar Management
Campaign Management
Communication Management
For Sales Teams/Organizations
Performance Management
Sales Pipeline Management
More features of Outreach
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Audio/Video Recording
Auto-Dialer
Automatic Transcription
Budgeting/Forecasting
Calendar/Reminder System
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Tracking
Call Transcription
Chatbot
Collaboration Tools
Contact Database
Contact Management
Content Delivery
Content Management
Content Sharing
Conversation Intelligence
CRM
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Visualization
Deal Management
Drag & Drop
Email Management
Email Marketing
Email Sequences
Email Templates
Email Tracking
Employee Coaching Tools
Engagement Tracking
Forecasting
Goal Management
Interaction Tracking
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Meeting Management
Microlearning
Multi-Channel Communication
Natural Language Processing
Onboarding
On-Demand Recording
Opportunity Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Predictive Analytics
Predictive Dialer
Prioritization
Process/Workflow Automation
Prospecting Tools
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recording
Reminders
Reporting/Analytics
Reporting & Statistics
Sales Activity Management
Sales Forecasting
Sales Onboarding & Training
Sales Planning
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Sentiment Analysis
Source Tracking
Strategic Planning
Task Management
Templates
Third-Party Integrations
User Management
Visual Analytics
Workflow Management

Outreach Integrations

Based on 307 verified reviews, we've identified products most frequently integrated with Outreach.

ZoomInfo Sales

Integration rated 4.7 from 3 reviews

Salesforce Platform

Integration rated 4.0 from 3 reviews

Zoom Workplace

Integration rated 5.0 from 2 reviews

Microsoft 365

Integration rated 3.0 from 2 reviews

LinkedIn for Business

Integration rated 1.0 from 2 reviews

Google Calendar

Integration rated 4.0 from 2 reviews

See all 86 integrations

Outreach Key Sentiments

We analyzed 307 verified reviews for Outreach to find out what actual users really think.

Most Positive Sentiments

Sales automation

76% Positive

19% Neutral

6% Negative

Users appreciate how Outreach enhances their sales process efficiency, making account-based selling more streamlined and effective. They find managing all sales engagement activities within a single platform beneficial, allowing them to focus on selling rather than basic administrative tasks. Additionally, users value the integration with Salesforce, which contributes to seamless workflows and better sales development.

Email sequencing

62% Positive

30% Neutral

9% Negative

Reviewers recognize Outreach for its email sequence functionality, which simplifies the process of creating and managing automated email campaigns. They find the ability to integrate email sequences with phone and LinkedIn steps particularly useful for maintaining consistent engagement. Users also appreciate the ease of setting up and customizing sequences, which enhances their overall communication strategy.

Prospecting

58% Positive

20% Neutral

22% Negative

Users value Outreach's prospect management and insights, which help them efficiently target and engage potential clients. They appreciate the customization functionality that allows for tailored prospecting strategies. However, some users encounter issues with email bugs, prospect management challenges, and difficulties in accessing prospects, which can hinder their prospecting efforts.

Least Positive Sentiments

Email management

44% Positive

34% Neutral

21% Negative

Users find Outreach's email automation and A/B testing features valuable for increasing their email output and personalizing outreach. They appreciate the ease of managing their inboxes and the ability to automate responses. However, some users experience challenges with prospect management, tracking problems, and occasional issues with the email outbox, which can disrupt their workflows.

Customization learning curve

50% Positive

33% Neutral

17% Negative

Users appreciate the flexibility and functionality of Outreach's customization options, which allow them to tailor the software to their specific needs. They find the user interface intuitive and easy to navigate, making customization straightforward. However, some users mention a steep learning curve and occasional clunkiness in the UI, which can make the customization process challenging.

Outreach User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

32%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.1

Functionality

4.4

Kevin H.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Saves Time and Boosts Productivity

My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects.

Cons:

Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly.

Reasons for switching to Outreach

Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft

Ryan E.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Your Dream SDR Team

Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis.

Cons:

Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW!

Verified

Reviewer

Market Research

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Excellent software for sales teams

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer

Cons:

Annual contracts and very expensive for SMBs Integrated sales dialer

jess p.

Verified reviewer

Marketing and Advertising

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed December 2024

decent for BDs who need to knowledge share

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

easy to understand interface with good knowledge sharing

Cons:

complex and opaque when it comes to archiving

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed December 2025

Outreach - above the rest.

Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer.

Cons:

set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two.

Reasons for switching to Outreach

We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher.

Matt K.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great GTM tool for scaling global sales organizations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great.

Cons:

There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have.

Reasons for switching to Outreach

I wasn't in seat when we made this change

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Outreach for sales

I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform

Cons:

I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed January 2025

A CRM just for your SDRs.

The product has everything an SDR would need to run their day, and nothing they don't. A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence. Thoughtful and well-done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips.

Cons:

The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right.

Randy P.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Great tool, changed the life of this sales rep

Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after.

Cons:

There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach.

Verified

Reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Perfect for outbound

Ratings Breakdown

Ease of use

Functionality

Pros:

Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes.

Cons:

Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.

Showing 1 - 10 of 307 Reviews

See All Reviews

Outreach FAQs

What is the OutReach tool used for?
OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.
Is OutReach a CRM tool?
No, OutReach is not a dedicated customer relationship management (CRM) tool. Instead, it automates and analyzes elements of the customer engagement process. However, you can integrate a CRM with OutReach, using the latter to analyze how effective you are with selling to each of the leads in your CRM system.
How much does OutReach software cost?
OutReach doesn’t publish its pricing, but you can request pricing details by reaching out to the company directly. Its pricing is based on the number of users you have, and they don’t charge a flat fee for using the platform. When you purchase an OutReach plan, you also get support services.
Is OutReach a good tool?
Yes, many consider OutReach a good tool, and it scores an overall rating of 4.4 out of 5 stars on Software Advice. All of its scores are at least 4.1 stars or higher across ease-of-use, customer support, value for money, and functionality.
Does OutReach have a scheduling tool?
Yes, OutReach comes with scheduling tools that enable sales reps to set up meetings from inside the platform. You can also schedule demos with prospects inside OutReach. In addition, its dashboard lets you know when you last scheduled a meeting or interacted with each prospect.