All Tidio Reviews
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Tidio Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.5
Functionality
4.6
Pros
"We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers."
"It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features."
"On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform."
Cons
"Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow."
"I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making."
"Customers and potential customers have told me in person that the immediate "AI response" to an inquiry or email is bothersome and redundant, eventually causing them to refrain from emailing or visiting one of my social media platforms because they do not want to be "spammed""
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