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Contactability

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Contactability

Contactability 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Pros and Cons
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Contactability
Contactability
4.0
(117)

Pricing

Pricing available upon request

About Contactability

Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.

Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.

The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.

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Contactability User Interface

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Contactability Pros and Cons

We analyzed 117 verified reviews for Contactability to find out what actual users really think.

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Responsive And Dedicated Support Team

Contactability offers attentive customer support with dedicated representatives who assist users and address issues promptly. Many reviewers highlight the team's willingness to help, provide guidance, and go above expectations, making the platform easier to use and ensuring users feel supported throughout their experience.

Contactability Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Contactability Features

    • Popular features found in Lead Management
      Campaign Management
      Contact Management
      CRM
      Lead Capture
      Lead Segmentation
      Prospecting Tools
      Reporting/Analytics
      Task Management
      Workflow Management
    • More features of Contactability
      API
      Dashboard
      For Insurance Industry
      Interaction Tracking
      Lead Distribution
      Lead Generation
      Lead Management
      Lead Qualification
      Pipeline Management
      Reminders
      Sales Pipeline Management
      Source Tracking
      Web Forms

    Contactability User Reviews

    Overall Rating

    4.0

    Ratings Breakdown

    5

    55%

    4

    23%

    3

    3%

    2

    2%

    1

    17%

    Secondary Ratings

    Ease of Use

    4.3

    Value for money

    3.9

    Customer support

    4.3

    Functionality

    4.2

    WF
    William F.

    Insurance

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed November 2018

    Quality

    3

    Previously 5

    My experience started out OK but went down hill quickly...as is the norm with most lead companies.

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    Previously 5
    4
    Customer support
    Previously 5
    4
    Functionality
    Previously 5
    icon
    Pros:
    The customer service and website interface is top of the line.
    Cons:
    Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability. 6 months later...I was getting prospects saying they were already contacted by another agency. Not acceptable.

    Read More

    VR
    Verified
    Reviewer

    Insurance

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed October 2018

    Easy to work with!

    5

    Contactability helps provide immediate, quality leads. It is great to be able to pick up the phone and quote a live person, vs purchasing an internet lead you may or may not get ahold of.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I love how easy it is to work with the website, as well as the associates at Contactability! the customer representative is wonderful, and makes sure that I am getting the most out of my money!
    Cons:
    The system automatically will decline some of the returned leads, however a simple phone call will allow them to review it and get you the credit if it is deserved. It would be easier if there was an audit button on the site to request a review of the declined lead returns, but the phone call isn't that painful to make since they answer quickly!

    Read More

    SE
    Scott E.

    Insurance

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2018

    DO NOT GIVE THIS COMPANY YOUR MONEY

    1

    I would rather pull my finger nails out with pliers, than give this company another dime.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    Dashboard is simple enough to use, all you will end up doing though is requesting refunds so no need to learn any other parts of it.
    Cons:
    Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you pay for they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR & CLUE reports showing multiple violations and it does not matter to them.

    Vendor Response

    Dear Mr. Erickson, Thank you for reaching out to us at Contactability. We want to make sure we have a great working relationship with the business community, so you can imagine our disappointment with your experience. We have reviewed the facts related to this complaint, and we noticed that we issued a refund of $698 back to your account out of the $750 you deposited. We also notice that there was constant communication by email and by phone between you and your Account Manager. We apologize again for any inconvenience and any misunderstanding in the process of working the leads, but we can assure you we hold ourselves to the highest standards and merely wish to serve the insurance professionals community. Despite any misunderstanding, we would be happy to discuss any concerns or questions you have about our services, or even to further discuss your complaint. Please feel free to contact us at (877) 323-7750 or at info@contactability.com.

    Replied August 2018

    Read More

    Alex's profile
    Alex P.

    Verified reviewer

    Used daily for less than 6 months

    Review source

    Reviewed December 2017

    Super Intuitive to use

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It's visually appealing. I can pause leads. I can change where the leads are coming from. I can adjust the number of leads coming in. I can keep notes on each lead. I can request a refund with one button.
    Cons:
    I don't have any complaints. I would suggest being able to delete leads once a refund has been granted.

    Read More

    RA
    RUBIO A.

    Verified reviewer

    Insurance

    2-10 employees

    Used weekly for more than 2 years

    Review source

    Reviewed March 2019

    EXCELLENT! I really like this lead source!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Real leads that are affordable and accurate information is provided. System is very user friendly. Leads that are not valid are refunded in a very short time.
    Cons:
    There have been a few times that the customer has already been insured with Allstate or requirements are not met to even qualify with Allstate which means filters are not accurate.

    Read More

    VR
    Verified
    Reviewer

    Used daily for less than 6 months

    Review source

    Reviewed January 2018

    I have been working with Contactability for two months for life insurance leads

    2

    Hate cold calling and was hoping it would provide me with enough viable leads to get some additional business. If my ROI had been better I wouldn't have minded paying for the service.

    Ratings Breakdown

    4
    Ease of use
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    The software reporting system is really clean and works well and they are good at sending you leads. Their customer service is also willing to work with you and they really tried to help me improve my ROI. The people I worked with with very professional and always helpful
    Cons:
    The leads are terrible... Out of the 50 leads I got only one person said that she had intentionally asked for someone to contact her. Many others said they had never requested information and most said they already had life insurance. What was really concerning is that they say they scrub the leads but I got leads from people that were 80 years old and people that on paper had said they were 5'2" and 190 lbs. There were some other concerns as to the viability of the leads. Really disappointed that it did not work out.

    Read More

    VR
    Verified
    Reviewer

    Insurance

    11-50 employees

    Used daily for less than 6 months

    Review source

    Reviewed September 2018

    horrible all around

    1

    Support team from contactability called me and once I was signed up they didn't care to follow up with me or provide the service that I needed. It's been several months since I cancelled their services and asked to be taken of their call list, through voicemail. I have received several calls from an ohio related to this company based number that won't stop calling.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    horrible leads, they do not take you off their do not call list
    Cons:
    I've left several messages asking they take me of their call list and they keep ignoring it. I've also spoken to my associate who left a five star review here. We happen to work for the same company but he admitted to me to cancelling the services after leaving the review, due to the detonating quality of the leads provided by this company.

    Read More

    Sergio's profile
    Sergio L.

    Verified reviewer

    Insurance

    Used daily for less than 6 months

    Review source

    Reviewed January 2018

    User friendly software.

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What I like the most about this software is how easy it is to understand and navigate. I also like the lead volume that this software allows.
    Cons:
    Asking for a refund is easy, however, I would like for the review of refunds to be faster and maybe automatic.

    Read More

    Cindy's profile
    Cindy D.

    Verified reviewer

    Insurance

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed September 2018

    Contactibility Review

    3

    My representative, has been very helpful and attentive to my needs. The leads have not been the greatest, but I think they are working on it.

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The software is easy to use. It's easy to look at what you need to.
    Cons:
    Not many. Sometimes I get duplicate leads, but they do credit me.

    Read More

    Tony's profile
    Tony D.

    Verified reviewer

    Insurance

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed August 2018

    Amazing Customer Service

    4

    Contactability is a good lead source with a steady flow of leads.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Get a good amount of leads, customer service rep is awesome to deal with
    Cons:
    Wish I could export out info to a excel file.

    Read More

    Showing 1 - 10 of 117 Reviews
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