Contactability 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Contactability

4.0

(117)

Pricing

Pricing available upon request

About Contactability

Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.

Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.

The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.

Contactability Screenshots

Contactability Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Contactability Features

Popular features found in Lead Management
Campaign Management
Contact Management
CRM
Lead Capture
Lead Segmentation
Prospecting Tools
Reporting/Analytics
Task Management
Workflow Management
More features of Contactability
API
Dashboard
For Insurance Industry
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Pipeline Management
Reminders
Sales Pipeline Management
Source Tracking
Web Forms

Contactability User Reviews

Overall Rating

4.0

Ratings Breakdown

56%

23%

17%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

4.3

Functionality

4.2

Nik K.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

CONTACTABILITY HAS ABILITY

Overall, they are good for what they offer. Be mindful with internet leads they have a low conversion and low retention percentage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you are a scratch insurance agent or any agency looking for some quick leads to round out a month or year, Contactability is a good place to start. As with any internet lead company, keep your expectations low but they seem to be one of the better companies of the bunch. Their service is really good and they are constantly refining their process and filters.

Cons:

As someone who has purchased thousands of dollars worth of internet leads, be prepared to be frustrated. You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.

David K.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

Our Service Rep Florian has been great to work with helping us tweak our leads for success!

The leads seem better than what we are getting from other lead companies. The ease of use of the program was quite good. The ability to make changes to the demographics of the order right on the site is beneficial, but a few more filters would only enhance the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the ease of use of the system and the ability to track how a lead is being worked right here on the site. I also appreciate the ease of use of requesting refunds. Working with Florian has been a win so far for us here in the agency.

Cons:

Two suggestions that would benefit us in the agency are 1) the ability to choose weekday hours for leads to come in like we do on Saturdays 2) The ability to add an age filter to the order for the leads.

William F.

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Quality

Previously 5

My experience started out OK but went down hill quickly...as is the norm with most lead companies.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 5

Pros:

The customer service and website interface is top of the line.

Cons:

Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability. 6 months later...I was getting prospects saying they were already contacted by another agency. Not acceptable.

Christina L.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Great Customer Service

My overall experience with Contactability has been very positive. They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to set up my Contactability account. Our customer service rep has been great since the beginning. Very responsive and professional. He's also checked in along the way to make sure things are going smoothly and to address any concerns. It's very important to me to work with someone that is very responsive.

Cons:

I have no concerns with Contactability at this time.

Matt H.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

Great Investment

We have used Contactability to grow our business. We have had a lot of success with live leads. I would recommend this to others in the insurance industry. Customer service has gone above and beyond and support team has an asset to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really easy software to use. If I ever have trouble the customer service goes above and beyond what is expected. My customer service rep has been very beneficial and made this a very easy easy software to use in day to day business.

Cons:

Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.

Mary T.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

If you got what you paid for this would be gret

Very Bad. SCAM at best. Promise the moon and deliver a particle of dust. Will not refund money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can't say anything good about this company. They send and charge for leads that were not what were contracted for. 100% bad leads, so far.

Cons:

Everything. I was promised life leads with filters. Filter included no pre-existing conditions and to age 50. Last lead was from a 54 year-old diabetic, smoker, obesity, and high blood pressure. Second call that came in was a hang-up. When I called the number back they stated they had not requested a life quote. First quote that came in was also with pre-existing conditions. Info on the leads is often false. I have received 3 leads in 2 months.

Vendor Response

Dear Mary Thompson, We apologize again for any inconvenience and any misunderstanding. We have many successful agents working our life leads and for us is very unfortunate that It didn't work for you because your business is our priority. As of right now you still have a cash balance with us that we can send back to your credit card. The total amount is $380. Once we get confirmation from you to process the refund we will send you a confirmation email. Please feel free to contact us at (877) 323-7750 or at info@contactability.com. Thank you! Contactability

Replied December 2018

David D.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Let down after Let Down

This company is a hustler at best. False promises were made at the sale. I will recommend strongly against using this program to everyone i know and anyone who i run across looking for a live transfer company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The only thing i liked was the ability to manipulate the schedule for my availability

Cons:

-Dropped calls before anyone answers after a transfer -Medicare calls even when i specifically asked not to receive them... over and over -"mobile caller" leads with no information. Just a blind transfer -the caller seems to be very confused as to why he/she is talking with me if we eventually get transferred -no return of funds -no reliable way to keep your account paused even when the admin pauses it.

Vendor Response

Dear David, We understand your frustration about the dropped calls, but there's no way for us to control traffic or the way callers behave. This is just the nature of the business. After reviewing the calls, which you answered perfectly, we credited you for all of the dropped calls. We're unsure what else we can do to win you back. We'd love to do business with you again and hope you'll use the credits we're offering. Yours, The SmartFinancial Team

Replied February 2019

Marc Vincion L.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Thanks to Contactability!!!

They have been providing me with a steady stream of leads. They are not perfect but when I get leads that are not good they credit me very quickly!!! Thanks to Contactability. com for the leads!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After being in the business for 14 years and not liking lead companies Contactability.com has proved me wrong. They have been providing me with a steady stream of leads. They are not perfect but when I get leads that are not good they credit me very quickly!!! Thanks to Contactability. com for the leads!!!

Cons:

Everything works well I have not had any problems!!

Jared D.

Verified reviewer

Insurance

Used daily for less than 12 months

Review source

Reviewed January 2018

Love the leads!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use of the program as well as the efficiency of the lead crediting process is what we like most.

Tyson B.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Fantastic Exprience

We are a new agency and have team members that are new to sales and new to insurance. Their close rate has increased over 30% since we partnered with Contactability. The service has more than paid for itself.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of Contactabilty is our Account Manager. He has made this an amazing experience. He works with us to keep our campaigns where we want them and continue to move in the right direction

Cons:

We have zero complaints. It's been a great addition to our agency

Showing 1 - 10 of 117 Reviews

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