All Salesforce Marketing Cloud Reviews
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Salesforce Marketing Cloud Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
3.9
Value for money
3.8
Functionality
4.3
Pros
"With Salesforce Marketing Cloud, we have a great amount of control over how we engage with our customers everything from personalized email journeys, to even SMS campaigns and social media ads."
"It has enabled us to go beyond casual campaigns to truly personalized marketing, driving customer engagement and more than doubling our return rates on offers at our primary sales seasons."
"The high level of personalizable customer engagement, along with access to AI tools, and campaign management, and robust analytics as well."
Cons
"Salesforce marketing cloud randomly has extremely long slow periods, and any updates do take a bit of a while."
"It's terrible platform, not intuitive, requires marketer to act like IT, clunky, minimal support, all in all feels like a sales tactic scam"
"unable to find explanation or description/meaning/formula of a report"
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