All athenaOne Reviews
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athenaOne Reviews
Reviews Summary
Overall Rating
3.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.8
Customer Support
3.6
Value for money
3.5
Functionality
3.8
Pros
"AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims."
"The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently."
"It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization."
Cons
"The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. "
"It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system."
"They do not forward communications that the Medicare auditors and recovery agencies send to the Athena billing address in Maine. "
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