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Liine 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Liine
Liine
4.9
(161)

Pricing

Pricing available upon request

About Liine

Liine is an AI-powered call tracking, marketing analytics and ad optimization platform for multisite healthcare practices. Our platform captures and analyzes all calls, forms and online bookings with full marketing attribution. Healthcare marketers use Liine to measure marketing performance based on actual booked appointments, track revenue impact with EHR integrations and supercharge Meta and Google Ads campaigns.

Liine Screenshots

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Liine Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Liine Features

    • Popular features found in Lead Management
      Campaign Management
      Contact Management
      CRM
      Lead Capture
      Lead Segmentation
      Prospecting Tools
      Reporting/Analytics
      Task Management
      Workflow Management
    • More features of Liine
      A/B Testing
      Access Controls/Permissions
      Activity Dashboard
      Activity/News Feed
      Activity Tracking
      Alerts/Notifications
      API
      Appointment Management
      Auto-Dialer
      Automatic Call Distribution
      Autoresponders
      Business Process Automation
      Call Center Management
      Call Disposition
      Caller ID
      Call List Management
      Call Logging
      Call Monitoring
      Call Recording
      Call Reporting
      Call Routing
      Call Scripting
      Call Tagging
      Call Tracking
      Call Tracking Metrics
      Call Transcription
      Call Transfer
      Campaign Analytics
      Campaign Tracking
      Channel Management
      Chat/Messaging
      Commenting/Notes
      Commission Management
      Communication Management
      Computer Telephony Integration
      Contact Database
      Conversion Rate Optimization
      Conversion Tracking
      Customer Database
      Customer Segmentation
      Customizable Branding
      Customizable Fields
      Customizable Forms
      Customizable Reports
      Customizable Templates
      Dashboard
      Data Extraction
      Data Import/Export
      Drag & Drop
      Email Marketing
      Email Tracking
      Engagement Tracking
      Event Triggered Actions
      For Healthcare
      Forms Management
      For Sales Teams/Organizations
      Goal Setting/Tracking
      HIPAA Compliant
      Interaction Tracking
      IVR
      Keyword Tracking
      Lead Distribution
      Leaderboards
      Lead Generation
      Lead Management
      Lead Notifications
      Lead Nurturing
      Lead Qualification
      Live Chat
      Machine Learning
      Marketing Automation
      Mobile Access
      Monitoring
      Multi-Campaign
      Multi-Channel Communication
      Multi-Channel Data Collection
      Multi-Location
      Natural Language Processing
      On-Demand Recording
      Online Forms
      Opportunity Management
      Patient Communications
      Patient Engagement
      Patient Management
      Performance Management
      Performance Metrics
      Pipeline Management
      Predictive Dialer
      Process/Workflow Automation
      Queue Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Recording
      Referral Tracking
      Reminders
      Reporting & Statistics
      ROI Tracking
      Sales Activity Management
      Sales Pipeline Management
      Sales Reports
      Sales Trend Analysis
      Scheduled Recording
      Scheduling
      Search/Filter
      Self Service Portal
      Social Media Integration
      Source Tracking
      Strategic Planning
      Tagging
      Task Progress Tracking
      Task Scheduling
      Template Management
      Territory Management
      Third-Party Integrations
      Transfers/Routing
      Visitor Tracking
      Voice Mail
      Web Forms

    Liine Integrations

    HubSpot CRM
    HubSpot CRM
    MyMedLeads
    MyMedLeads
    Zapier
    Zapier
    Weave
    Weave
    CallRail
    CallRail
    Twilio
    Twilio

    See all 20 integrations

    Liine User Reviews

    Overall Rating

    4.9

    Ratings Breakdown

    5

    91%

    4

    8%

    3

    0%

    2

    0%

    1

    1%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.8

    Customer support

    5.0

    Functionality

    4.8

    Melody's profile

    Melody H.

    Verified reviewer

    Health, Wellness and Fitness

    5001-10000 employees

    Used daily for less than 2 years

    Reviewed August 2025

    Invaluable Reporting Insights

    5

    Great customer experience when I do need assistance with questions or trouble shooting, a great value for the money that I see as essential to our business.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Liine offers reporting insights that's hard to get in the healthcare space because of the nature of needing to remain HIPAA compliant. It's given our front desk operations teams valuable feedback to develop and improve upon best practices that ultimately lead to a higher conversion rate on our digital ad dollars invested. It also informs our Google and Meta campaign, allowing us to optimize towards appointments booked instead of just clicks, phone calls or form fills.
    Cons:
    Most of the data intentionally remains inside Liine vs being downloadable, but part of that is due to HIPAA.

    Read More

    CL

    Christopher L.

    Verified reviewer

    Hospital & Health Care

    501-1000 employees

    Used daily for less than 12 months

    Reviewed October 2025

    Clear call attribution for healthcare

    5

    Liine gave us visibility we didn’t have—where calls originate, how traffic converts to bookings, and where we lose patients (hold times, drop-offs). It’s reliable and the team is helpful.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Clear call attribution from our websites to specific centers, real-time dashboards, and missed-call alerts/callback workflows that reduced leakage. UTM capture is solid, setup was straightforward, and support is responsive.
    Cons:
    Pricing can spike with call volume minutes (overage fees). Some tagging/location mapping requires manual upkeep.

    Reasons for switching to Liine

    Callbox is a legacy product that did not match our business requirements

    Read More

    AA

    Austin A.

    Verified reviewer

    Hospital & Health Care

    51-200 employees

    Used weekly for less than 12 months

    Reviewed December 2025

    Get In Liine! You'll Be Happy You Did

    5

    Wonderful people with wonderful tech that brings truly useful insights into our company's marketing strategy without all the frills.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Liine is easy to implement, easy to use, and has been a great asset in fine-tuning our Google Ad strategy. Their team is also super friendly, helpful, and responsive. From the pre-sale/demo phase (shoutout to [sensitive content hidden]) to implementation/integration (shoutout to [sensitive content hidden]), I've truly enjoyed working with the Liine team, and their product has really delivered for our dental company.
    Cons:
    My one wish is that Liine integrated with Dentrix Ascend. I knew going into our partnership that they do not at this time, so this was by means a dropped ball on their end. I also wish there was more customizability in the dashboards and that the platform had better UX as far as multi-location organizations go.

    Read More

    AG

    Aston G.

    Verified reviewer

    Hospital & Health Care

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2025

    Avoid this product

    1

    locked into contract renew without notice

    Ratings Breakdown

    5
    Ease of use
    1
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Product was decent in 2021 but tech as caught up and now irrelevant
    Cons:
    They will not let you leave and will rew without notice and increase the contract rate without out notice on annual renewal without a new agreement.

    Read More

    TB

    Tim B.

    Verified reviewer

    Medical Practice

    1001-5000 employees

    Used daily for less than 12 months

    Reviewed December 2025

    Great platform, easy to use, beneficial to the practice

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Detailed data analysis. Gives the practice the opportunity to review patient calls with team members to ensure the best patient interactions are occurring at the practice.
    Cons:
    Clarity around lead platforms and usage. We would appreciate more information regarding clicks to the website from google and additional search engines.

    Read More

    ap

    alexandra p.

    Verified reviewer

    Medical Practice

    2-10 employees

    Used daily for less than 6 months

    Reviewed August 2025

    Line Up for Liine

    5

    So far so good! I am pleased with the efficiency. I would love to have more leads, but that's a marketing thing and not a Liine problem haha!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Very organized system and not confusing to navigate. I like how it transcribes calls and is able to pick up the name of the person who answered the call as well so we can keep track of bookings.
    Cons:
    I wish there was a way for voicemails to have their own separate tab, that way when they are called back we can see they were contacted back.

    Reasons for switching to Liine

    Owned by Booker, no longer use Booker for appointments.

    Read More

    JS

    Jill S.

    Verified reviewer

    Medical Practice

    2-10 employees

    Used daily for less than 6 months

    Reviewed August 2024

    Transformative Efficiency with LIINE's AI Call Tracking System

    5

    As a healthcare practice committed to maximizing our marketing efforts and streamlining our operations, we have found LIINE’s AI call tracking system to be a game-changer. This innovative system ensures that our marketing dollars are utilized to their fullest potential, delivering impressive returns on our investment. One of the most significant advantages of using LIINE is its comprehensive automation. Previously, reviewing each call manually was a tedious and resource-draining task. With LIINE, we no longer have to spend time sifting through calls. The system handles everything automatically, allowing us to save both time and money while maintaining high operational efficiency. Another standout feature is the system’s ability to respond almost instantaneously when an online form is submitted. This rapid follow-up capability means we can reach out to potential patients within seconds, greatly reducing the chance of losing out on valuable opportunities. In our experience, this has made a noticeable difference in converting leads into appointments. Overall, we highly recommend LIINE to any healthcare practice, whether you’re just starting out or have been established for years. The system’s advanced technology not only enhances our ability to track and manage calls but also ensures that no opportunity slips through the cracks. LIINE has truly elevated our practice’s efficiency and effectiveness.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    System is completely automated. I no longer have to review and track each call that comes in.
    Cons:
    So far there is nothing negative about this service.

    Reasons for switching to Liine

    Poor performance and too time consuming to produce reports

    Read More

    SJ

    Samantha J.

    Verified reviewer

    Hospital & Health Care

    51-200 employees

    Used daily for less than 12 months

    Reviewed December 2025

    Liine is great!

    5

    Easy to use, helpful with keeping up with patient flow, nothing too complicated that I can't figure out how to use, great experience so far!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Makes it easy to contact patients. The automatic all system is great. Being able to keep up with calls in real time is super helpful.
    Cons:
    There isn't anything I can think of that I do not like. Its easy to navigate, makes it easy to contact patients, etc.

    Read More

    JS

    Jennifer S.

    Verified reviewer

    Health, Wellness and Fitness

    1001-5000 employees

    Used daily for less than 6 months

    Reviewed November 2025

    Liine helps dental offices improve all in one place

    5

    Absolutely love it! The Liine team is extremely supportive. It is most helpful to have all the analytical data in one place. Liine is always looking to improve and add integrations of vendors to it's platform.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Analytical data tells you where you need the most improvement and provides invaluable KPIs for daily operations. Track your marketing ROI so you are spending dollars on expenses the matter most.
    Cons:
    I would like to default the timeframe to current month. Currently, it defaults to last week. At some point, I would also like to see future appointments booked for the month and quarter.

    Read More

    AM

    Amy M.

    Verified reviewer

    Hospital & Health Care

    2-10 employees

    Used daily for less than 6 months

    Reviewed November 2025

    Line is very helpful

    5

    Overall, it is a very useful platform, and it has lots of pros just as it has its cones, But the software does help a lot with the flow of the office.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    So far, this software has been helping the office locate and see miss calls and also it helps with knowing if the patient is a new patient or existing.
    Cons:
    That it does not allow text messages. As well the only thing i can add it would be useful for patients to state if the appointment is for cleaning or for a consult

    Read More

    Showing 1 - 10 of 161 Reviews

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