All CloudRadial Reviews
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CloudRadial Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.7
Value for money
4.6
Functionality
4.5
Pros
"CloudRadial offers a comprehensive platform for MSPs to manage their client relationships and service delivery, which can help us improve our operations and grow our businesses."
"CloudRadial allows MSPs to provide our clients with a unified and branded interface to access our services, including support, documentation, and reporting."
"Overall, CloudRadial offers a powerful platform for us to manage our client relationships and service delivery."
Cons
"Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore."
"For example, if I am editing KB articles and I want to see which company groups a client belongs to, its a nuisance to exit KB and navigate back to the client to check, and then come all the way back to partner content."
"SENSITIVE CONTENT] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. "
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