All Neon CRM Reviews
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Neon CRM Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.3
Value for money
4.3
Functionality
4.2
Pros
"The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles!"
"It streamlines donor management, fundraising, and events, allowing our team to focus more on our mission."
"In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM."
Cons
"This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts."
"We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account."
"The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated."
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