--- title: "SmartRec Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SmartRec. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartRec is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [SmartRec](https://www.softwareadvice.com/nonprofit/smartrec-profile/) / SmartRec Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/smartrec-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/smartrec-profile/alternatives/) # SmartRec User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.6/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 77 reviews (52%) - 4 stars: 50 reviews (34%) - 3 stars: 16 reviews (11%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. - This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great. - Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. ### Most mentioned cons - Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). - After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. - We stopped processing payments with Amilia. ## SmartRec customer reviews Showing reviews 1-25 of 148 (page 1). ### The perfect solution for online activities - Overall rating: 5/5 - Reviewer: Raul Antonio Z. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I love the wide variety of activities available. Whatever my interest, I always find interesting and exciting options to participate in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home. #### Cons I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for. --- ### Finally, a software we want to keep for awhile. - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Music - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis. #### Cons Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module. #### Reasons for choosing SmartRec It had the best all around for what we needed, while solving and elevating our foundational problems around finance, billing, and data reporting. Everything else was a bell and whistle that has continued to improve our experience with the SmartRec software. #### Reasons for switching to SmartRec Finance and billing were a mess. Data reporting was difficult, and the data it collected was messy and inconsistent. --- ### Room for Improvement - Overall rating: 3/5 - Reviewer: Susan W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement. #### Cons Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate [sensitive content hidden] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task. #### Reasons for choosing SmartRec Our previous [sensitive content hidden] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs. #### Reasons for switching to SmartRec A system was required that encompassed both Youth and Adult Programs. --- ### Decent Alternative? Maybe, I guess... - Overall rating: 4/5 - Reviewer: Casey S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app) #### Cons Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available. #### Reasons for choosing SmartRec PerfectMind was too expensive. Amilia was the closest to PerfectMind with similar to Max Galaxy costs. #### Reasons for switching to SmartRec Max Galaxy is now defunct. We were forced to find an alternative. #### Vendor response Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :) Replied February 2022 --- ### Room for Growth - Overall rating: 4/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates. #### Cons Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out. #### Reasons for choosing SmartRec - We heard a lot of bad reviews about CivicRec's financial management software from users. - RecTrac, though robust, was too complex for an average user. Amilia had an easier feel to it. Closer to an app than a spreadsheet #### Reasons for switching to SmartRec In October of 2021 MaxGalaxy is being discontinued. We were also not happy with the software as a whole & would of looked for a new service anyway. #### Vendor response Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team. Replied February 2022 --- ### Keep Working - Overall rating: 3/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the user interface and how easy it is for people to navigate on the back end. #### Cons That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature. #### Reasons for switching to SmartRec Expensive for us, contract was negotiated poorly. Their development team was slow and would do quick fixes rather than full fixes. We likes SmartRecs UI for us and customers. --- ### Feedback - Overall rating: 3/5 - Reviewer: Stacy H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone. #### Cons The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience. #### Reasons for switching to SmartRec It was expensive and had poor reporting options --- ### Smart Rec Review - Overall rating: 4/5 - Reviewer: Erika T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement. #### Cons There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks. #### Reasons for switching to SmartRec The previous system was antiquated and was not providing support or development like we needed --- ### Why we love SmartRec - Overall rating: 5/5 - Reviewer: Chelsey A. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts. #### Cons The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module. #### Reasons for choosing SmartRec Integrated with 110% cost recovery, ease of use, and customer service. #### Reasons for switching to SmartRec Losing software due to loss of Microsoft Silverlight. --- ### Pleased with Amilia so far :) - Overall rating: 5/5 - Reviewer: Vanessa A. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how it integrates class registration and facility bookings with our CRM, Salesforce. #### Cons We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed. #### Reasons for choosing SmartRec It integrates with Salesforce and also has facility and class registration. #### Reasons for switching to SmartRec Active did not have facility management, nor did it integrate with SalesForce --- ### Bally Sports Review - Overall rating: 4/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps. #### Cons Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements. #### Reasons for choosing SmartRec Cost and smaller size/better customer service. --- ### Excellent customer service - Overall rating: 4/5 - Reviewer: nicole P. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been wonderful. I'm huge on personal service and they have the best help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future. #### Cons It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia. #### Reasons for choosing SmartRec Options. #### Reasons for switching to SmartRec Was told amilia had all the iclass had and more. More options. --- ### Quick review - Overall rating: 4/5 - Reviewer: Marcelle L. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to offer a very tailored service for our house league. The accounting reports have improved enormeously over the last 2-3 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What we like the best with this software is to be able to mange our groups with different offers. #### Cons The ultimate fee to use online registration and payment on line is very expensive. #### Reasons for choosing SmartRec TSI Sports did not allow to program different house league services. One one format. --- ### Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer. - Overall rating: 5/5 - Reviewer: Jessica W. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us. It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program. Airborne loves Amilia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins. We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year. I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see. Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible. Customer service and support has been AMAZING. #### Cons I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;) #### Vendor response Amilia loves Airborne back! Thanks for your review Jessica :) Replied May 2017 --- ### Great product, will be even better with a few upgrades! - Overall rating: 4/5 - Reviewer: Jr P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one. #### Cons Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings. #### Reasons for switching to SmartRec The Monongalia County Parks & Recreation department comprises three distinct types of properties. Of the products we considered, SmartRec was the one that best met the needs of all three parks. --- ### Smart Rec Review - Overall rating: 4/5 - Reviewer: Kellie S. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program. #### Cons The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us. #### Reasons for choosing SmartRec Multipasses and automated payment #### Reasons for switching to SmartRec Multipasses --- ### Mobile site does not work for registration - Overall rating: 3/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very polite, but when we communicate problems with customers registering they just keep saying to tell customers to use Chrome on a desktop. Are we supposed to tell people they can only use desktop and chrome to register in our advertisements? It's embarassing and I am constantly apologizing to customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is easy to use on the admin end. I like that it tracks online traffic to your site and that it works with Constant Contact. #### Cons Our customers can't use their phones to register and sometimes the registration site does not appear on our website for desktops either. #### Reasons for choosing SmartRec Other options are being explored for when our contract ends soon. #### Vendor response Hi Lisa, thanks so much for your feedback. We're sorry to hear your mobile experience has been less than ideal. Please reach out to our team at support@amilia.com for further assistance. Replied February 2022 --- ### Amilia is great! - Overall rating: 5/5 - Reviewer: Sophia H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service is great / love how they are available most times! #### Cons We need people to be able to purchase a session and then be able to sign out if they miss a class. And then sign into another class as a make up. #### Reasons for choosing SmartRec Customer service #### Reasons for switching to SmartRec In order to be able to have better customer service #### Vendor response Thanks so much for the review Sophia - we are happy to hear you love our customer service team! Replied February 2022 --- ### Amilia is great - Overall rating: 5/5 - Reviewer: Timmie T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The launching process, and using it on my end is pretty easy once you get to know your way around the system. #### Cons The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them. #### Reasons for choosing SmartRec cost and features #### Vendor response Thanks so much for your review Timmie! We're happy to hear you appreciated the launching process and will take your other feedback to the product team. Replied February 2022 --- ### Honest feedback - Overall rating: 3/5 - Reviewer: Melissa C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good not 100% happy with cost #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to track system and saves me time Enjoy having it at fingertips #### Cons Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment #### Reasons for choosing SmartRec Rep was good to deal with --- ### If you like to talk with Customer Support.... - Overall rating: 2/5 - Reviewer: Kelly B. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007... In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system. The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process. Just not worth it until they get it sorted out. Could be a really cute system for a simple setup. And their support team is really nice. ;) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros customer support is very nice #### Cons not flexible enough #### Vendor response Hi Kelly, Thank you for your feedback, we are not taking it lightly. We are sorry to hear about your mixed experience with Amilia and understand how frustrated you were with the process. Every business we come across is different and we are actively and consistently learning about the diverse and complex business rules that our current and potential clients have. As a result, we've implemented new procedures to double and triple check that we are a fit for the businesses we work with. If you have any other feedback (good or bad) for us, we'd be happy to hear it. You can reach us at customersuccess@amilia.com Replied December 2020 --- ### Amilia a timesaving program - Overall rating: 5/5 - Reviewer: Sheryl G. - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great. #### Cons The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps) --- ### Amilia - Great Program - Overall rating: 4/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have a great customer service fleet of people. They return emails in the morning, and ask if your issue has been looked after. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy integration into our club. Once easily set up, we can now see who is purchasing, with all the and track what they are purchasing as well. Before it was too hard to see where they were registered in multiple classes #### Cons Hmmm. I know there were a couple things, but don't recall...They were a couple "Nice to haves", but nothing crazy. Would be nice to have an interactive ability to send messages to all clients like TeamSnap. #### Reasons for choosing SmartRec Cost #### Reasons for switching to SmartRec No ability to log in as a client, but had to refill all info each time you wanted to register for something new. --- ### Just what we were looking for! - Overall rating: 5/5 - Reviewer: Caitlen B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the biggest benefits of using Amilia is the different tabs. There are times we will sit in a meeting and someone will say I saw this option on [SENSITIVE CONTENT HIDDEN], I think that would work great for us. So Amilia has helped streamline what we already did and jump started us into new services to provide our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product really helped us take the next step with our customers. The experience for them and us was way better than when we used other forms or software. #### Cons For an activity, parents have to sign their kids in/out on paper. The form that is given to help print out that sheet isn't what we need for our purposes and the options to change it don't quite suit what we are looking for. --- ### Fun with Amilia - Overall rating: 4/5 - Reviewer: Cat H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s going good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s easy to track sales and manage programs #### Cons Our community finds it difficult to navigate #### Reasons for choosing SmartRec It’s designed for recreation #### Reasons for switching to SmartRec Upgrade ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/?page=2) --- SmartRec Reviews, Pros and Cons - 2026 Software Advice