--- title: "SmartRec Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SmartRec. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartRec is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [SmartRec](https://www.softwareadvice.com/nonprofit/smartrec-profile/) / SmartRec Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/smartrec-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/smartrec-profile/alternatives/) # SmartRec User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.6/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 77 reviews (52%) - 4 stars: 50 reviews (34%) - 3 stars: 16 reviews (11%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Amilia SmartRec has completely transformed the way we manage our organization. Since implementing their software, we have been able to streamline membership management, easily track different membership types, and efficiently monitor and collect revenue. - I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. - They consistently check in, listen to feedback, and even make improvements to help us operate more effectively. ### Most mentioned cons - Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). - Not being able to mark attendance as tardy (not just present or absent). - After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. ## SmartRec customer reviews Showing reviews 1-25 of 148 (page 1). ### The perfect solution for online activities - Overall rating: 5/5 - Reviewer: Raul Antonio Z. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I love the wide variety of activities available. Whatever my interest, I always find interesting and exciting options to participate in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home. #### Cons I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for. --- ### Finally, a software we want to keep for awhile. - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Music - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis. #### Cons Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module. #### Reasons for choosing SmartRec It had the best all around for what we needed, while solving and elevating our foundational problems around finance, billing, and data reporting. Everything else was a bell and whistle that has continued to improve our experience with the SmartRec software. #### Reasons for switching to SmartRec Finance and billing were a mess. Data reporting was difficult, and the data it collected was messy and inconsistent. --- ### Keep Working - Overall rating: 3/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the user interface and how easy it is for people to navigate on the back end. #### Cons That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature. #### Reasons for switching to SmartRec Expensive for us, contract was negotiated poorly. Their development team was slow and would do quick fixes rather than full fixes. We likes SmartRecs UI for us and customers. --- ### Decent Alternative? Maybe, I guess... - Overall rating: 4/5 - Reviewer: Casey S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app) #### Cons Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available. #### Reasons for choosing SmartRec PerfectMind was too expensive. Amilia was the closest to PerfectMind with similar to Max Galaxy costs. #### Reasons for switching to SmartRec Max Galaxy is now defunct. We were forced to find an alternative. #### Vendor response Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :) Replied February 2022 --- ### Room for Growth - Overall rating: 4/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates. #### Cons Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out. #### Reasons for choosing SmartRec - We heard a lot of bad reviews about CivicRec's financial management software from users. - RecTrac, though robust, was too complex for an average user. Amilia had an easier feel to it. Closer to an app than a spreadsheet #### Reasons for switching to SmartRec In October of 2021 MaxGalaxy is being discontinued. We were also not happy with the software as a whole & would of looked for a new service anyway. #### Vendor response Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team. Replied February 2022 --- ### Feedback - Overall rating: 3/5 - Reviewer: Stacy H. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone. #### Cons The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience. #### Reasons for switching to SmartRec It was expensive and had poor reporting options --- ### Smart Rec Review - Overall rating: 4/5 - Reviewer: Erika T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement. #### Cons There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks. #### Reasons for switching to SmartRec The previous system was antiquated and was not providing support or development like we needed --- ### Why we love SmartRec - Overall rating: 5/5 - Reviewer: Chelsey A. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts. #### Cons The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module. #### Reasons for choosing SmartRec Integrated with 110% cost recovery, ease of use, and customer service. #### Reasons for switching to SmartRec Losing software due to loss of Microsoft Silverlight. --- ### Pleased with Amilia so far :) - Overall rating: 5/5 - Reviewer: Vanessa A. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how it integrates class registration and facility bookings with our CRM, Salesforce. #### Cons We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed. #### Reasons for choosing SmartRec It integrates with Salesforce and also has facility and class registration. #### Reasons for switching to SmartRec Active did not have facility management, nor did it integrate with SalesForce --- ### Excellent Customer Service, Some Functionality Still Improving - Overall rating: 4/5 - Reviewer: Lindsay G. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems - Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.) #### Cons - Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough. #### Reasons for switching to SmartRec Active runs a 3 year contract with little notice of renewal, which was incredibly frustrating for our team. I personally used Active for approximately one year and far prefer Amilia. Active's customer service was lacking, and the employee in my position prior to me had numerous complaints in pricing, set-up, and other concerns. --- ### Great Software for Bookings - Overall rating: 5/5 - Reviewer: Astrid T. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement. #### Cons The only downside we've encountered is that tickets cannot be refunded directly, only credited back. #### Reasons for switching to SmartRec Crashed the site and bad support. Didn't meet the neeeds --- ### Frustrating - Overall rating: 2/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ability to duplicate classes to make a new season. I like the idea of the tags. #### Cons For all the features, it's not as flexible as I expected. I was looking for something that would increase communication with our families, but this system made it worse. I still have teachers that have not been able to get on, so every time they need something I have to do it for them. This is more work for me. When COVID-19 hit, I needed to email all our families at once, but there was no way to do it. It was necessary to have all our families join another platform so we could better communicate with them when all our classes went online. I will be dropping Amilia as soon as our 1-year agreement is over. #### Reasons for choosing SmartRec Good price, good salesman #### Reasons for switching to SmartRec For better fit our needs and better communication --- ### Excellent customer service - Overall rating: 4/5 - Reviewer: nicole P. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been wonderful. I'm huge on personal service and they have the best help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future. #### Cons It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia. #### Reasons for choosing SmartRec Options. #### Reasons for switching to SmartRec Was told amilia had all the iclass had and more. More options. --- ### Quick review - Overall rating: 4/5 - Reviewer: Marcelle L. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to offer a very tailored service for our house league. The accounting reports have improved enormeously over the last 2-3 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What we like the best with this software is to be able to mange our groups with different offers. #### Cons The ultimate fee to use online registration and payment on line is very expensive. #### Reasons for choosing SmartRec TSI Sports did not allow to program different house league services. One one format. --- ### Can you drill a hole with a screwdriver? Yes, you can. Maybe not the ideal tool to do it.! - Overall rating: 4/5 - Reviewer: Federico P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm very satisfied with the service provided. The functionalities are great and easy to use. It is very easy to setup and you will be up&running in a very short period of time. Then you can continue adding more features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Amilia is an extremely powerful solution. It has the huge benefit that can be used in a very basic mode, or you can implement as much as business processes you have. A huge benefit that they offer, it is the customer support. The customer support team is extremely patient, professional, and always ready to help. #### Cons The mobile App it has a lot of areas for improvement. The possibility to have Amilia embedded in your business website should be carefully reviewed. There are minor UX scenarios where the system is not as friendly as you may expect. #### Reasons for switching to SmartRec Functionality, Budget, Growing possibilities #### Vendor response Thanks so much for the review Federico - we are happy to hear you are enjoying the platform and will take your feedback to the product team! Replied February 2022 --- ### A great option for your Parks & Recreation software needs! - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SmartRec has been an amazing investment for our organizations. The platform enables customers to perform most functions on their own, anywhere with an internet connection. The robust features and reporting capabilities have helped our organization better understand our clients to offer programs and services that are highly desired. The customer support and account team are incredible. Any issues we've encountered have been resolved almost immediately. I would definitely recommend using SmartRec over some of the other "big players" that have typically dominated the parks and recreation software world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amilia's user and administrator interfaces are extremely user-friendly and easy to navigate. The software has many amazing features to streamline all your operations into one software. The customer service is top-notch, and the company is always working on making improvements and enhancements to the platform! #### Cons Coming from a system that was nearly 20 years old, the initial implementation process was challenging for some users, but that is to be expected with learning any new software. #### Reasons for choosing SmartRec Included features, implementation support, cloud-based software, competitive pricing #### Reasons for switching to SmartRec Old software company went out of business. --- ### Great support with average software functions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Installments and discounts are easily created to apply to multiple activities/families. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Installment payments Duplication of programs/activities season to season Mass edit Connectivity to Constant Contact Data and functionality for staff maintenance #### Cons Invoices for corporate accounts are terrible (no editable, not credits or additional fees) Students from corporate accounts are difficult to registration from an account level (not family-enrolled) #### Reasons for choosing SmartRec administration and contract issues --- ### A promising software but still has some ways to go. - Overall rating: 4/5 - Reviewer: Eli M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included #### Cons - Difficult learning curve for our clients - Lack of real integration with website (only nested window) - Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software - Primitive phone app (Android & iOS) with very little functionality to go along with the main program, for both clients and administrators. - Steep learning curve for administrators who are not very tech savvy - No integration with ANY accounting software (ex: Quickbooks) - No integration with a POS system (ex: Square) - On the expensive side for what is offered compared to other companies, especially with the percentage taxing of sales they deduct EVEN if clients pay cash. - Sub par visual aesthetics and no real control to administrators to change it. - No Google bookings, which is becoming more and more important in service-oriented businesses. #### Vendor response Hi Eli - thanks so much for taking the time to write us a review! We will take this feedback to the product team. Have a great day! Replied February 2022 --- ### Amilia Review - Overall rating: 5/5 - Reviewer: Katherine B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - User-friendly both for the administrator and the clients. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy. -Mass editing of programs. - Live online chat support. #### Cons - Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform. #### Vendor response Hi Katherine - thanks so much for the review! We are glad to hear you are satisfied with your Amilia experience and will take your feedback to the product team. Replied February 2022 --- ### Lindenhurst Park District - SmartRec Registration Software - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Mine and staff's overall experience has been wonderful and challenging, in a good way. As previously mentioned, because the software is innovative and new, we are learning just like Amilia is learning and the benefits from this will end up being very beneficial for everyone. I really think the future of registration software is here. Our customers absolutely love it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest reason we made the switch to this software was for our customers and it was absolutely the right decision, I would say over 95% of our users love it. The accessibility, ease of use, a new but smarter way to register. The customer service has been excellent, I would definitely say one of the companies strong points, both customer service, training and onboarding has been stellar. At first, administratively, staff were concerned and navigating all the changes. However, we were trying to have SmartRec behave like our old software but we have realized that we need to also adapt and it has made us think differently and will make us more efficient in the long run. #### Cons Since this software is newer to municipalities and special districts, they are and will continue to adapt to what their clients are asking for. I believe they care about their product and are doing a great job at addressing any minor issues that come up. #### Reasons for switching to SmartRec Online registration was outdated. --- ### Amilia is a time-saving platform with tons of features! - Overall rating: 5/5 - Reviewer: Simon L. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Amilia is a versatile software that is really easy to use. We could not do without it now that we adopted it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation. Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting. Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented. #### Cons Simplification of the checkout process would be nice, especially in admin mode. --- ### Amazing Registration Platform with an Outstanding Team! - Overall rating: 5/5 - Reviewer: Rhys O. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Everything is all in one place. The system allows our program to keep things organized and works within our business framework. It makes things simple for us on the business end of things and clients on the consumer end of things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better. #### Cons While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly! --- ### MNJCC - Review - Overall rating: 5/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Registrations are easy for members and ADMINS #### Cons Sometimes it's hard for our business to understand how it works/ --- ### Amilia Software review 2019 - Overall rating: 5/5 - Reviewer: Lisa P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered The CS team is AMAZING. I have never felt so supported with a product. The chat is very easy and quick and always helpful, if I need to call I can and there is also a forum of other users where if I have the time I will go and look for answers. They have a huge knowledge base that I can refer to as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how clean the pages look and how much data you can get. Anything I need is there and I can also do it from my mobile phone. It has so many capabilities. I love that I have all the control on this system to change anything I want, when I need to. Registering for a client is very easy. Refunds are very easy. #### Cons It has so many capabilities, I am still trying to learn it all. Sometimes I wish for a little more basic but I think once I get the hang of it, it will be easier. I am the only user #### Reasons for switching to SmartRec Something with a few more capabilities, mobile adaptable for clients and myself. Something better for the clients to use. --- ### Fun with Amilia - Overall rating: 4/5 - Reviewer: Cat H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s going good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s easy to track sales and manage programs #### Cons Our community finds it difficult to navigate #### Reasons for choosing SmartRec It’s designed for recreation #### Reasons for switching to SmartRec Upgrade ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/smartrec-profile/reviews/?page=2) --- SmartRec Reviews, Pros and Cons - 2026 Software Advice