All Submittable Reviews
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Submittable Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.8
Value for money
4.6
Functionality
4.6
Pros
"Their helpdesk chat function was also excellent, with timely support and regular staff, so you were often chatting with people who knew your project. Once applicants had questions, they, too, could contact Submittable customer service directly instead of asking me (the person behind the application for the Fellowship) how to navigate in the platform or reset their password."
"Internally, we appreciate how quickly we can build new projects and how reliable the system is day-to-day. When issues arise, Submittable’s customer support team is outstanding—responsive, knowledgeable, and genuinely invested in helping us succeed."
"I really enjoy that everything is kept together for each submission - I do not have to hunt down forms or notes or images; it is a one stop shop from start to finish."
Cons
"We did not consider the reporting dashboard enough when setting up the application, so we had to redo some questions after the fact to get the right format to be able to report accurately and efficiently."
"We end up having to pay for 10 extra user licenses for our grant reviewers beyond the 2 months those licenses are really used."
"Additionally, if someone leaves a grant midstream, it is going to be difficult to get a replacement user as only one user can be the primary contact."
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