Ripple 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Ripple

4.8

(32)

Pricing

Pricing available upon request

About Ripple

Ripple is a web-based solution designed to manage recruitment and post-enrollment tracking of clinical trial patients. It can be used by academic institutions, contract research organizations, small medical device companies, plus more. Ripple can help clinical trial sites efficiently enroll patients, manage recruitment strategies, simplify reporting, and automate tasks.

The Ripple platform includes features such as a study dashboard, patient/participant tracking, lab task management, data import/export, automated email notifications, plus more. Sites can monitor and manage participant recruitment and retention strategies using Ripple. Additionally, this solution can be used to organize patient data, access communications with contacts, and schedule upcoming appointments.

Ripple Science offers HIPAA-compliant plans and integrates with existing calendars. Please contact Ripple Science for pricing information.

Ripple Screenshots

Ripple Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ripple Features

Popular features found in Healthcare CRM
Appointment Management
Campaign Management
Contact Management
Lead Management
Marketing Automation
Patient Communications
More features of Ripple
21 CFR Part 11 Compliance
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Audience Targeting
Audit Management
Audit Trail
Automated Scheduling
Calendar Management
Client Management
Clinical Study Management
Communication Management
Compliance Management
Contact Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Synchronization
Data Verification
Data Visualization
Digital Signature
Document Management
Document Storage
Drag & Drop
Electronic Data Capture
Email Management
EMR/EHR
Enrollments/Onboarding
Forecasting
Forms Management
HIPAA Compliant
Mobile Access
Monitoring
Multi-Location
Patient Management
Patient Monitoring
Patient Recruiting
Predictive Analytics
Progress Tracking
Randomization
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Scheduling
Task Management
Task Progress Tracking
Task Scheduling
Third-Party Integrations
User Management
Workflow Management

Ripple User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

5.0

Functionality

4.5

Suzy S.

Verified reviewer

Higher Education

Used daily for less than 12 months

Review source

Reviewed June 2018

This software has facilitates my ability to keep track of and schedule research participants.

It has enhanced my lab productivity and enabled us to keep track of participant recruitment in a much more precise way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is HIPAA compliant, which makes it relatively easy to work with the IRB to get approval to use. It allows for lots of customization for your study design. It is easy to add and remove study team members with different levels of access. You can send reminders for members of the team to do different tasks associated with participants and study events. You can set up study events based on expected dates or that are triggered based on the completion of other study events. There is a registry (database) that houses all the subjects that you have entered. It is easy to query this database and select potential participants into specific studies.

Cons:

I would like to see an easier way to input large numbers of potential participants into the registry from a csv file. I would also like to see a more integrated calendar and scheduling system and emailing system.

Brianna A.

Verified reviewer

Research

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Remote Work Made Easy

My team is able to track recruitment and retention, which is very helpful when deciding which community organizations we should put more energy and resources toward. We then thank our community partners for the referrals and strengthen our bond by referring our participants to them. This community networking has played a role in when and how we communicate with participants, another aspect that is well tracked in Ripple. We can also assign Ripple tasks to team members and associate them with specific participants, thus accounting for everyone on our team and in our program.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our team transitioned almost everything to Ripple, before the coronavirus began to affect our research protocols and data collection. Our familiarity with the product prepared us to transition to remote work very smoothly. We have greatly appreciated Ripple's customer support and desire to enhance the system's features. Some of our favorite features include the creation of tasks and the ability to track recruitment and retention strategies. Without Ripple, our administrative team would have a hard time communicating participant information in such detail.

Cons:

There is always room for improvement, but it is evident that the Ripple team values customer feedback and is working around the clock to provide as many relevant features as possible. I imagine it is difficult to field the amount of feedback that they receive, but their communication about their goals and progress is fantastic!

Reasons for switching to Ripple

Tracking all participant information in Excel became cluttered, confusing, and overwhelming. We needed a more organized and user-friendly system for our longitudinal study.

Vendor Response

Hi Brianna, Thank you for your review! We are happy to hear that Ripple supported your move to remote work during this disruptive pandemic. We look forward to enhancing the application more in the future, especially in regards to task management and ensuring you can focus on nurturing your participant relationship. Thank you!

Replied May 2020

Summer M.

Verified reviewer

Research

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed May 2020

Ripple for Small Studies

Ripple helped us shift our research study folders from paper to electronic, which provided everyone with equal accessibility and better ease to change and input information as needed. It has helped our team become more organized and focused.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoy using Ripple for our academic research/psychology studies. I enjoy that everything saves automatically and it is generally pretty user friendly and easy to use/teach.

Cons:

I think that the searchability of the software could be improved. Sometimes you need to know exactly how to search for something in order for it to show up, even if you know it definitely exists within the database.

Vendor Response

Hi Summer, Thank you for your review! We are glad Ripple has helped transition your research to a digital and remote friendly format. Ease of use is one of our primary goals, so it is great to hear that you have found Ripple easy to learn and teach. We have plans to improve filtering and sorting on some areas of the application, and hopefully we will be able to expand these improvements to include searching in general. Thank you!

Replied June 2020

Jacob G.

Verified reviewer

Research

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed May 2020

Great Interface with Lots of Potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really easy to use and is optimal for recruitment workflow as well as tracking participant status in a study. It's also great as a quick reference to look at participant contact info.

Cons:

The dates logic can be kind of wonky. For example, it normally prompts the next study visit some amount of days after the last visit. This is great, but some visits occur a set amount of time after the baseline, not the last visit, so this can make the set dates really off for some participants. The dashboard could also be more useful in regard to showing a richer database set, such as how many participants completed a study phase for example.

Reasons for switching to Ripple

Excel sheets became really cumbersome and more easily caused confusion in visit tracking

Vendor Response

Hi Jacob, Thank you for your review! We are glad to hear that you find the Ripple recruitment features so beneficial. In regards to your feedback on scheduling flexibility we recently released a major update to this functionality that will allow you to truly customize the date calculation process. Take a look at the Study Settings - Events page to take advantage of these new features. Thank you!

Replied May 2020

Rachel S.

Used daily for less than 2 years

Review source

Reviewed June 2018

As an early adopter of Ripple, I have seen many improvements in functionality and features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My top three features are: 1. Participant database. We keep participant information (securely) and can use various parameters (e.g., age, gender) to determine if an individual is eligible for a study. We also can track our contact with potential participants, as well as which studies they've participated in (and use this as exclusionary/inclusionary criteria for future studies). 2. Study management. Although there is still room for improvement (see below), it is super helpful to be able to create groups (experimental conditions) and track participants within each group. We also use the task function as reminders and records of the specific tasks associated with each session (e.g., preparation, data entry, follow-up, etc.). 3. Recruitment sources and analysis. The recruitment source database is great for maintaining record of all recruitment sources, contact information, and a log of our contact with each source. It has also been useful to see which sources have yielded the best lines for recruitment, so we can put our limited recruitment resources to best use.

Cons:

There are a few features that I would really like to see: 1. Automated session confirmation and reminders. It would be really helpful if we could send scheduled participants a session confirmation (text or email) and then a reminder a day or two before a session. 2. Calendar function that allows us to automatically push de-identified session information (at the time of scheduling) to a cloud calendar so research assistants can see when they have a scheduled session. 3. Random assignment to study conditions. I would love to see a random assignment function to study conditions/groups. 4. More clarity on study set-up parameters (and how to use them to track number of participants by these parameters). There are loads of options for indicating various demographic parameters for a study. For example, indicating number of boy and girl for each age group. However, it isn't intuitive how these nested parameters are trackable within the study dashboard.

Charis W.

Verified reviewer

Research

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2020

Ripple is a must for human research!

Ripple has been a game changer. When the alternative to tracking participant contacts is an excel spreadsheet, there really is no comparison. Not only is it easy to use, it is easy to teach. Especially during this transition to working remotely during the pandemic, Ripple has allowed our team to get a study up and off the ground.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ripple makes it easy and convenient to create participant databases, keep track of enrollment stats for regulatory and grant writing purposes, and get new studies off the ground from existing ones. One of my favorite features is the web link to the screening form. This allows you to share a link through social media, advertising websites, e-mail, text, etc where participants can then input their own information and automatically pop up in your database. Ripple is also extremely useful in longitudinal studies because it gives suggested dates for next appointments based on your settings. Ripple essentially serves as a screening and enrollment log and gives you fun graphs describing the demographics of your sample and the effectiveness of various recruitment tactics.

Cons:

Most of the things I would like to see out of Ripple are already in the works (i.e. integration with outlook calendar). However, Ripple is not great about notifying team members for new events. For example it would be great if team members would get a notification when a new task is assigned to them or when a new participant is added from a screening form. Our team was initially curious about the benefit of Ripple of REDcap since we primarily use the latter for data collection and there is some overlap. Personally, I think the two work in tandem and should not replace each other. While REDCap has minimal scheduling features, they are not nearly as sophisticated as Ripple.

Vendor Response

Hi Charis, Thank you for your review! We are happy to hear that Ripple has been so valuable to you during the switch to remote work. Hopefully you have had a chance to take advantage of our recent updates to flexible event scheduling. We appreciate the feedback regarding notifications. We are working on updates to the personal user homepage and hope to incorporate some better visibility into personal tasks as part of that. Also, be on the lookout very soon for the release of the Outlook Calendar integration. Thank you!

Replied May 2020

Stephanie T.

Verified reviewer

Mental Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Best Research Management Software

Ripple is invaluable! It's efficient and prevents steps from falling through the cracks. I highly recommend research teams schedule a demonstration with Ripple wonderful team to learn how Ripple can work for your project.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ripple is incredibly easy to use and customizable to your specific project needs. Ripple is so efficient, Research Assistants on our project were able to take on more responsibility and tasks, eliminating the need for an entire position. Ripple makes it easy to track all the moving pieces of a research study and tasks each staff member needs to do. It's also effective for project managers to see aggregate data for reporting.

Cons:

The only features that could use improvement is the recruitment tab. Sources are unsearchable and it can take a while to locate a specific source.

Vendor Response

Hi Stephanie, Thank you for your review! We are happy to hear Ripple's flexibility and efficiency have helped optimize your project team. We are making some improvements to searching and filtering in multiple areas of the app, and based on your feedback will be sure to research how the same enhancements could be applied to the recruitment tab. Thank you!

Replied May 2020

Verified

Reviewer

Hospital & Health Care

Used daily for less than 12 months

Review source

Reviewed June 2018

Ripple has been an extraordinary help to my team and I in terms of organizing our project.

Ripple has almost eliminated our need to use multiple different spreadsheets, calendars, and databases to keep track of all the components of our study. It's features have made our staff feel much more organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love being able to customize so much within Ripple. Adding custom variables to each participant and creating our own event structure has really helped us keep track of important, unique variables in our study. Additionally, the bulk task feature has been immensely helpful for experienced members of the team as well as newcomers to ensure all responsibilities are completed. These are features that cannot be found elsewhere.

Cons:

In our research study, the day to day schedule for our team is constantly changing, for both our participants and our staff. Unfortunately, Ripple's calendar feature is not customizable enough for us to rely on.

Merranda M.

Verified reviewer

Higher Education

Used daily for less than 12 months

Review source

Reviewed June 2018

Intuitive, easy to use, versatile, and can be changed to work for multiple types of studies.

It makes managing studies so much easier. The friendly format ensures less mistakes happen. I can formulate tasks to appear based on various events. Since there are so many little things that need to get done in the recruitment process, everything is much more streamlined now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the basic structure is so easy & intuitive, but it also allows for so much user-specific changes that make having multiple studies under one account so easy and efficient. I am a study coordinator, and using one study with ripple and one without, all my RA's prefer using ripple.

Cons:

For the uses of my study, the updates and good customer service have led me to have no dislikes at the moment.

Verified

Reviewer

Higher Education

Used daily for less than 6 months

Review source

Reviewed July 2018

Ripple has facilitated greater ease, organization, and more effective collaboration in our research.

Greater ease and efficiency in our research. I love the effective collaboration the software promotes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The option to create and utilize checklists for every step of the recruitment and study process is so intuitive and helpful--I love the functionality of the software as a whole, but especially the interface.

Cons:

Site logs users out EXTREMELY fast. I know this is important to ensure privacy and confidentiality of sensitive information, but perhaps a prompt that notifies the user the page is about to log off could be utilized. Also, in order to login to ripple science, you need the direct link to the login page. It's not searchable using google and can't be found through the ripplescience website. A simple google search directs users to the purchasing page, but without the direct link being emailed to me by my study coordinator, it's hard to see how users should navigate to the login page.

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