Ripple 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews

Overview

Ripple

4.8

(32)

Pricing

Pricing available upon request

About Ripple

Ripple is a web-based solution designed to manage recruitment and post-enrollment tracking of clinical trial patients. It can be used by academic institutions, contract research organizations, small medical device companies, plus more. Ripple can help clinical trial sites efficiently enroll patients, manage recruitment strategies, simplify reporting, and automate tasks.

The Ripple platform includes features such as a study dashboard, patient/participant tracking, lab task management, data import/export, automated email notifications, plus more. Sites can monitor and manage participant recruitment and retention strategies using Ripple. Additionally, this solution can be used to organize patient data, access communications with contacts, and schedule upcoming appointments.

Ripple Science offers HIPAA-compliant plans and integrates with existing calendars. Please contact Ripple Science for pricing information.

Ripple Screenshots

Ripple Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ripple Features

Popular features found in Healthcare CRM
Appointment Management
Campaign Management
Contact Management
Lead Management
Marketing Automation
Patient Communications
More features of Ripple
21 CFR Part 11 Compliance
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Audience Targeting
Audit Management
Audit Trail
Automated Scheduling
Calendar Management
Client Management
Clinical Study Management
Communication Management
Compliance Management
Contact Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Synchronization
Data Verification
Data Visualization
Digital Signature
Document Management
Document Storage
Drag & Drop
Electronic Data Capture
Email Management
EMR/EHR
Enrollments/Onboarding
Forecasting
Forms Management
HIPAA Compliant
Mobile Access
Monitoring
Multi-Location
Patient Management
Patient Monitoring
Patient Recruiting
Predictive Analytics
Progress Tracking
Randomization
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Records Management
Reminders
Reporting & Statistics
Role-Based Permissions
Scheduling
Task Management
Task Progress Tracking
Task Scheduling
Third-Party Integrations
User Management
Workflow Management

Ripple User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

5.0

Functionality

4.5

Giorgia P.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed June 2018

I used Ripple for my dissertation participant recruitment and it was so easy and useful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is very user-friendly and allows you to easily keep track of your project progress. It helped me to really stay on top of my rate of recruitment.

Cons:

It is more difficult to use when you have many people on a project, but that just takes some organization on the part of the team.

Leah M.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

The recruitment software you didn't know you needed

I use Ripple every day for the recruitment of participants. It has created a great platform that allows for creativity and customizability for each project while ensuring complete organization and ease for contacting many, many people a day. In a previous research setting, I used RedCap for the entirety of recruitment. In comparison, Ripple goes above and beyond anything I've experienced previously.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The things I like most about Ripple are the ability to customize variables, the recruitment progress tracker, the ability to assign tasks to coworkers, the ability to screen participants through the software and not have to input data later, and the overall ease of navigation.

Cons:

Something I feel could be improved is the contact log. I wish there was a way to track recruitment progress by looking at particular types of contacts (whether that be email, phone call, texting, etc.), as well as archive particular contacts (just one phone number) for each person. A VERY simple fix that would change my life would be when clicking on "Add Contact", the 'Contact Date/Time' would automatically update with the current date and time so I do not have to manually put it in for EVERY contact I create under each participant.

Vendor Response

Hi Leah, Thank you for your review! We are happy to hear about the positive impact Ripple has had on your research. We are always looking for ways to improve the app and are excited about our upcoming releases that should address some of your feedback. Coming soon look for major changes to participant contact method management, as well as improved default dates on both the contact log and event completion. Thank you!

Replied May 2020

Shailee W.

Research

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

We use Ripple in my developmental psychology lab for recruiting and managing participants.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Keeps the whole lab on top of recruiting and running participants through our study. It's a great way to see what tasks are completed, what still needs to be done, and who is doing what.

Cons:

It is not always the most intuitive to use. Specifically, the interface gets clunky as participants increase. The two-page system (when extra participants roll over onto the next page) is very confusing. I'd prefer to scroll down a single page than click through different pages of the status headings. Furthermore, the calendar would be much more useful if the event were clickable. Then, users would be taken to the page with the participant information when the event is clicked. Adding export functionality would also greatly improve the usefulness of the Ripple calendar.

Janine L.

Verified reviewer

Research

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Great for research!

My team and I have had a great experience with Ripple! [SENSITIVE CONTENT HIDDEN] has been and continues to be extremely helpful. She responds and meets with me via zoom right away, for that I am very appreciative!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My research team has been utilizing Ripple since 2018 and we are extremely in awe of all the features it provides. We are able to safely and privately access participant information using our work computers instead of carrying around paper documents. I believe being able to organize and keep track of participants' confidential information remotely has been extremely important, especially during the COVID-19 pandemic.

Cons:

I think I would prefer the calendar to remain the same even when tasks and visits get completed. Whenever we complete participant visits, their name and appointments get deleted from the calendar since they are completed. I would personally prefer for their names to remain on the calendar as a way to keep track of when those visits were instead of looking into their charts/pages.

Vendor Response

Hi Janine, Thank you for your review! We are happy to hear Ripple has been beneficial during the pandemic upheaval. We know that safe and secure access to your data is integral to your success. Regarding your feedback about the calendar, there is the ability to filter and show completed events at the top of the Calendar page. We also have some updates planned to add additional filter options to the calendar. Thank you!

Replied May 2020

Erin F.

Verified reviewer

Research

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Ripple Review

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is extremely helpful to organize your recruitment process into groups of individuals (e.g., those you need to email, ineligible), and mark where individuals were recruited from. This lets our study team know how much progress has been made and from which source we are seeing the best recruitment. Additionally being able to organize enrolled participants into groups helps when you have multiple conditions. Lastly, the comments feature is great to note down details.

Cons:

It is quite easy to accidentally move a participant from one group to another with your mouse, which causes confusion later on. Perhaps once a participant is placed into enrolled, there could be a feature to double check movement of participants so that subjects do not get accidentally shifted around.

Vendor Response

Hi Erin, Thank you for your review. We are happy to hear you are getting so much value out of Ripple's recruitment tracking features. Hopefully you have had a chance to take advantage of some of our latest enhancements to participant statuses and events. We appreciate the feedback on accidentally moving participants. This is something we will definitely take a look into and see if we can make the app more error proof. Thank you!

Replied May 2020

Lebogang M.

Verified reviewer

Research

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Working easy and smart with Ripple software

I am more involved in scheduling of participants and what I really like about the systems is that when you update the visit date as scheduled Ripple already gives you the net appointment date , that is so amazing.Then you are going to find those participant in the calendar highlighted in different colors. I also like the fact that if you miss to update participant or they somehow miss the visit, they stay red making it very easy for you to follow-up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that the software is not user dependent, it does everything on t's own and also the audit trail.

Cons:

The fact that it tends to be user dependent at times, if you don't d certain things correctly it will not play along. It is guided by the user

Reasons for choosing Ripple

It's easy to use

Reasons for switching to Ripple

With excel we had many sheets which needed to by updated daily making it easy to miss certain things if not updated.

Vendor Response

Hi Lebogang, Thank you for your review! We are happy to hear that the scheduling features in Ripple have been valuable. Hopefully you have had a chance to utilize our most recent updates regarding flexible event scheduling. We are always looking for ways to improve the product and plan in the future to provide more automation, hopefully reducing some of the user dependency. Thank you!

Replied June 2020

Taylor N.

Verified reviewer

Research

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Clinical Researcher's Best Tool

Ripple has allowed improved the research team's cohesiveness as we are all able to use Ripple simultaneously and can easily pick up where another team member left off. Additionally, having Ripple has been a LIFESAVER in our transition to remote work and we were able to keep data collection going with minimal delays.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our work is longitudinal and we rely heavily on participant contact for our retention. We love the contact log for tracking how often we reach out to participants and what methods of contact we used. It is easy to recognize when someone needs to be scheduled or called and allows us to keep participant information in an easily accessible place.

Cons:

The most challenging part of ripple has been navigating the imbedded screener. We have had issues with the current screener indicating new participants are eligible when they are not. To avoid this, we simply move the participant to their enrollment/ineligibility status manually.

Vendor Response

Hi Taylor, Thank you for your review! We are happy to hear how much Ripple helped your move to remote work, and hope to continue to add features to facilitate your team's collaboration. We are always looking to improve the app and will take your feedback regarding the internal screener forms into consideration as we build out our roadmap. Thank you!

Replied May 2020

Rachel C.

Verified reviewer

Research

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed May 2020

Simplifies research!

Ratings Breakdown

Ease of use

Functionality

Pros:

Ripple features assist in many phases of the research process from recruitment to scheduling to tracking longitudinal participants. The scheduling features and integration with google calendar are very helpful, and the ability to predict the next appointment for longitudinal research is essential for our projects. Tasks associated with each event ensures our study stays on track as well.

Cons:

There can be a learning curve to understanding all the features of Ripple, and training involved in teaching colleagues, but once you master them the utility is worth it.

Vendor Response

Hi Rachel, Thank you for your review! We are happy to hear you are taking advantage of Ripple's Google integration to help with your scheduling needs. Hopefully you have had a chance to try out our recent updates to expected event scheduling. Your feedback on training is appreciated, and definitely something we are looking to expand upon. Look for updates to our support documentation coming soon. Thank you!

Replied May 2020

Naomi L.

Verified reviewer

Research

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Easy and effective

Ratings Breakdown

Ease of use

Functionality

Pros:

The calendar feature as well as the completing tasks are crucially helpful in our longitudinal project

Cons:

Mobile feature needs improvement, there should be an app!

Vendor Response

Hi Naomi, Thank you for your review! We are happy to hear that Ripple's calendar has been beneficial to your research. We have recently made some minor improvements to our screener forms to ensure they are more mobile friendly. We know that mobile access is an ongoing need for our customers and hope to continue to enhance Ripple to address this need in the future. Thank you!

Replied May 2020

Lisa R.

Research

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2018

Customer support is outstanding and responsive to our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that it is a cloud-based, HIPAA-compliant participant management software. I also find the tasks manager to be useful in organizing the everyday structure of our study. Our lab uses the automatic triggers, which are very useful though they could be programmed to be a bit more flexible in terms of the events that trigger them. We also use the bulk tasks and assigning features often, and they are very helpful and user-friendly.

Cons:

There are some small usability and aesthetic details that are less-than-ideal (e.g., when typing in descriptions the window does not expand so you can only see small chunks of what you're typing, there is no easy way to get to "My Tasks" without looking through a list of everyone else's tasks, when viewing a participant profile the whole page scrolls together so you either lose your place in the list of participants or on the profile page if you need to scroll, etc.) There is no easy way to see a list of all participants in a study, unless you don't create statuses. Study setup was more difficult for our study where participants complete different components of the study (and different number of assessments) based on which group they are in - however, we have been able to work around this with some creativity and the help of the Ripple team.

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