All Nextiva Reviews
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Nextiva Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.6
Value for money
4.5
Functionality
4.6
Pros
"My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. "
"You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. "
"We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. "
Cons
"Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term."
"Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal."
"I was not told who approves or denies the campaign registry when I asked, but rather, the answer was very vague. After our campaign was rejected (after waiting almost 3 months) and we resubmitted the request, we waited for approximately 1.5 - 2 more weeks to reach out to them again to inquire about our status."
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