All Zendesk Suite Reviews
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Zendesk Suite Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.3
Value for money
4.2
Functionality
4.4
Pros
"Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics."
"Zendesk Suite demonstrates a unified form of customer engagement, with centralized ticketing, Messaging, live chat, among others"
"It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable."
Cons
"They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update."
"I disliked that Zendesk was too reliant on email integration, forcing me to sift through many different threads, often duplicates, to find records of past support conversations."
"The ability to get ticket info to non users and even light agent was a struggle at times."
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