All Shelf Reviews
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Shelf Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
5
Value for money
4.8
Functionality
4.6
Pros
"our agents are able to navigate interactions with customers much easier, find useful information at a touch of a button and also improve the overall quality of their interactions with our customers and clients."
"Content Intelligence has enhanced the accuracy and relevance of retrieved information"
"Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR."
Cons
"The search function operates on an exact match basis, leading to no results if users make typos during their searches."
"The window size was an issue for them."
"The review process is something that we struggle with managing."
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