HelpWire 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HelpWire

4.9

(76)

Pricing

Pricing available upon request

About HelpWire

HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers remote control tools for on-demand support of PCs, laptops and workstations. HelpWire streamlines IT support services and enhances the productivity of customer support teams of all sizes.

Technicians can instantly access their clients' computers, allowing for direct and timely issue resolution. Key features include session initiation, support for multiple workstations, cross-platform connections, multi-monitor viewing, drag-and-drop file transfer, integrated chat, team invitations and client directory.

HelpWire Screenshots

HelpWire Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

HelpWire Features

Popular features found in Remote Support
Access Controls/Permissions
Chat/Messaging
Collaboration Tools
Diagnostic Tools
File Sharing
Real-Time Notifications
Remote Monitoring & Management
Reporting/Analytics
Session Recording
Session Transfer
Surveys & Feedback
Unattended Access
More features of HelpWire
API
Customizable Branding
File Transfer
Real-Time Chat
Remote Access/Control
Screen Sharing
Single Sign On
SSL Security
Troubleshooting
User Management

HelpWire User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.8

Kalidaspandian R.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for free trial

Review source

Reviewed July 2024

Simple but efficient to use and this make my work easier

Overall experience is good. And if they make the connection little more stable it will be great to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot.

Cons:

Not like that. But it lagged at some points and that also happened very rarely.

Reasons for choosing HelpWire

It is simple to use. Just by the sharing the link it will be great to use it.

Reasons for switching to HelpWire

In Anydesk frequent disconnection is there and also in TeamViewer it will disconnects after the trial time or period. And so that I moved to Help wire.

Kumkum K.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed July 2024

HelpWire: A Game-Changer for Remote Support

My overall experience with HelpWire was overwhelmingly positive as this app has significantly helped me with growth of my business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The things I liked most about HelpWire are: 1. High-Level security 2. Easy accessibility 3. Compatible with different platforms

Cons:

The things I least liked about HelpWire are: 1. The interface of HelpWire is user friendly but I wish there were more customization options. 2. I can access HelpWire on many operating systems but it is not compatible with my smartphone, it would have been awesome if it was also compatible with smartphones.

Reasons for switching to HelpWire

It did not had many free features and was very overpriced for me, plus I could not connect to multiple computers which I can do now with the help of HelpWire.

Ravikant R.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2024

"SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"

All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools

Cons:

1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access

Verified

Reviewer

Individual & Family Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed July 2024

Good Software For Students as well as Professional.

In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered

Cons:

Every software and app have some issues.

Reasons for switching to HelpWire

Due it Poor network connectivity of Fire Fox.

Tithi M.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2024

A Breath of Fresh Air for Remote Debugging

One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

**One-Click Debugging Nirvana,** I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me!

Cons:

Reasons for switching to HelpWire

Let me tell you, as a software engineer, remote debugging sessions used to be my personal nightmare. AnyDesk, well, let's just say it wasn't exactly designed with efficiency in mind. Endless setup steps, confusing downloads, and laggy screen sharing made troubleshooting a frustrating dance.

Sirsa H.

Verified reviewer

Computer Software

501-1000 employees

Used daily for free trial

Review source

Reviewed June 2024

remote control desktop

my overall experience with haywire was quite good, it is easily accessible and easy to use, the design is very minimal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- user oriented solution - zero configuration to start a session - free for personal and commercial use

Cons:

- lacks mobile support - no session recording feature

Jayesh K.

Verified reviewer

Human Resources

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2024

A Game-Changer for Remote Work

My experience with HelpWire has been fantastic. It has significantly streamlined my remote support tasks, making them quicker and more effective. Plus, the fact that it's completely free makes it an unbeatable option for individuals and small businesses alike. I wholeheartedly recommend HelpWire to anyone seeking a reliable and powerful remote desktop solution!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about HelpWire is its simplicity and efficiency. The setup is incredibly quick—no complicated configurations needed. I can seamlessly switch between multiple remote desktops and view dual displays, which has significantly improved my troubleshooting speed. The security features, like top-tier encryption, give me peace of mind, especially when handling sensitive information.

Cons:

I couldn't find any particular drawbacks with HelpWire. It did seem a little slow at times, but that may be due to my laptop being a bit older.

Arpita K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2024

Helpwire: Seamless remote support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The remote support of Helpwire helps to integrate the customer's electronic devices and gadgets through a seamless connection at an exceptionally fast rate and renders prompt resolution for any technical issues. Helpwire remote support provides a connection from Windows to MAC OS and vice versa which gives feasibility to the clients to get the desired service in their device. The app has a chatbot that provides solutions instantly and registers the request of the issues. Helpwire has various client management tools. This feature helps in creating a directory of contacts that is well-organized and offers quick navigation through the client data stored on the website.

Cons:

Limited features until you avail subscription. Does not support on mobiles.

Kajal R.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Satisfied

So, HelpWire software is like your trusty sidekick for customer support, team collaboration, and data analysis. It's like having a super organized assistant that streamlines all your inquiries, boosts team communication, and gives you those juicy insights you need to make smart decisions. With its automated responses and live chat features, it's like having a 24/7 support team at your fingertips. Trust me, HelpWire is the secret sauce for businesses like yours looking to ace efficiency and keep those customers smiling!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpWire software excels in enhancing customer support, streamlining team communication, providing valuable data insights, and boosting overall efficiency for businesses. It's like having a reliable ally that simplifies processes, improves customer satisfaction, and empowers teams to work smarter, not harder!

Cons:

So far, I haven't come across any shortcomings in using HelpWire; it's simply fantastic and super convenient. It's been an amazing and reliable tool for me!

Bishruta M.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed May 2024

SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS

Overall, HelpWire offers a comprehensive solution for IT support with its streamlined ticket management, real-time collaboration, and robust analytics. However, I do sometimes face challenges with the learning curve, dependency on internet stability, and initial setup efforts. Despite these drawbacks, HelpWire proves to be a valuable tool for optimizing support processes and enhancing team efficiency. Highly recommended !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Streamlined ticket management 2. Real-time collaboration features 3. Automation of support processes 4. Seamless integration with other software 5. Robust analytics and reporting capabilities

Cons:

1. Potential learning curve for new users 2. Dependency on stable internet connection for remote access 3. Initial setup and customization may require time and resources 4. Possible limitations in advanced customization options 5. Ongoing subscription costs for continued use

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