AgentExpress 2026: Benefits, Features & Pricing

I have been involved with Marketplace since before it went live 4 seasons ago. The first year all was done directly with Healthcare.gov and incredibly inefficient and frustrating experience. The longest hold time was 7-1/2 hours, average probably in the 20-30 minute range. The people at HIM were ill-prepared and ill-trained & we just had to suck it up and deal with them. Partway through the second year I was introduced to the ACAExpress enrollment platform and began using it exclusively. This single change cut average enrollment time by 80%! In its present state, the only hampers on the what ACAExpress can do are the artificial limitations required by the Marketplace itself. Enrollments are now slowed because of regulatory requirements, and any direct dealings with HIM are as frustrating as they ever were. But those interactions are now infrequent & the breadth of what we can do outweighs the occasional need to talk to HIM at all. Of particular note is the support system at ACAExpress & this group of talented and dedicated people deserves accolades much greater than I can give. Most of my support has been through email, but every contact is answered quickly (sometimes only a minute!), the answer makes sense and directly addresses the question asked, and is written in understandable terms. There are not enough good words to say about these folks. Thanks! All told, the HIM experience is frustrating, confusing and inefficient. ACAExpress provides a supported professional platform that allows me to compare and enroll plans in the most efficient way possible. With them, we would not be doing this any longer. Thanks, ACA!

It was great. I am directy connected with [SENSITIVE CONTENT HIDDEN] who introduced me to the platform. They were the first web broker experience. The customer service was excellent. They kept us up to date during the rough patches in the early days. I stayed with them until they were aquired by another company but had a good experience while they were there. They are in my top 3 list. If they were still in existence I would recommend them as a web broker

Being a client for the past 5 years, i am saddened that your business/website has plummeted in quality. not being able to log into an enrollment and unable to complete an enrollment (by selecting an plan after redirect) is very upsetting. I cannot do my job! i depended on you to provide my company with a workable platform. very dissatisfied saddened and upset. shame on you Agent Express. you want to grow into a bigger market, but have left your core.

Anytime I've had a question or issue these guys have responded faster than the flash. I honestly just in information to chat, THEY ARE THAT GOOD! There is no number two in the business it's ACA Express and NO ONE else.

Kenny West, the ACA system, and his technical support staff are outstanding. This is one web brokerage system that works, is reliable, and the enrollment information DOES get to the carriers so that agents can get paid for their ACA business. They are very prompt in answering emails sent to their support staff, and they fix any applications that for one reason or another are hung up. The system is very user friendly. My only wish is that they had more online training on the use of their product. I have licenses in many states and I trust that their system will work for me. Because of the reliability issues I've heard about other web brokerage systema and/or the requirement with some of those other systems that you have to go into healthcare.gov to complete at least some of the application, I wouldn't ever consider use of any other system or vendor. The ACA system is fast, reliable, painless to use, and Kenny and his staff are continually making improvements and enhancements that make the system even better to use!

We will not use them again.

Support doesn't provide a solution to the errors, ever...

ACA express has been a key part of our agency staying in the health insurance business. We could not have done it with out them.

Working with the ACA Express for the first year was a very positive experience. There is a cohesiveness to the ACA Express team that makes execution of the ACA Express platform work. From the sales department to customer service it is apparent they all have the same goal in mind--to help facilitate enrollments and assist you in bringing the "tough cases" to completion. Enrolling clients in the Affordable Care Act isn't always a cake walk, but the ACA Express is the icing on the cake as far as ease and support--even in the midnight hour of a deadline. Lastly, the agent dashboard is truly remarkable in tracking enrollments on a moment to moment basis with its real-time function. And the unique login takes the guesswork out of whether or not you will be compensated for your hard work. All in all a multi-functional software.

I am new the selling health insurance to my clients. I was self taught on healthcare.gov which turned out to be a nightmare. Too many questions, too long of a process. Plus some of the times the application was time out and I'd have to start over again. I knew that there was a better solution. I spent hours, days and weeks. I looked at the other solutions out there and I even played around with a few. But ACA.Express has turned out to be the best. Easy to follow apps. So easy that clients can self enroll. If you read the insurance forums you'll see Kenny West's name pop up. He's always eager to answer questions and his professionalism shines through. While others bash the competition, Kenny takes the high road and explains in a professional way why ACA.Express is superior. Try it out and you'll see how easy it is to enroll your clients.