All Userback Reviews
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Userback Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.8
Value for money
4.8
Functionality
4.6
Pros
"We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval."
"This has improved client relations, internal processes, work quality and for the client side we can actually give access to clients on various projects so they can also comment and give instant feedback on improvements and changes."
"Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually."
Cons
"When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately."
"Not able to link to specific projects, only to specific tasks."
"My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow."
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