BOSS811 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BOSS811

4.8

(71)

Pricing

Starting at $2,500.00 per year

About BOSS811

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.

BOSS811 Screenshots

BOSS811 Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Professional

$2,500.00

per user, per year

Plan includes:

Single Call Center Integration
20 Users
Dashboards & Reports
Data Widgets
Reports on Custom Fields
Simple & Advanced Search
Email Notification with Custom Templates
Push Notifications
Facility Map integration (20)
Tickets Assigned by Map Areas

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BOSS811 Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of BOSS811
3D Imaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
API
Auditing
Audit Management
Audit Trail
Collaboration Tools
Color Codes/Icons
Configurable Workflow
Customizable Fields
Customizable Forms
Customizable Reports
Data Analysis Tools
Data Capture and Transfer
Data Mapping
Data Synchronization
Data Visualization
Drag & Drop
Field Mapping
For Electricity
For Government
For Natural Gas
For Oil & Gas
For Water
Generative AI
Geocoding
Geographic Maps
Geolocation
Geotargeting
GIS Integration
Historical Reporting
Image Management
Incident Management
Internet Mapping
Interoperability
Labeling
Location Tracking
Map Creation
Map Sharing
Mobile Alerts
Monitoring
Multi-Location
Offline Access
Performance Metrics
Process/Workflow Automation
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Route Optimization
Routing
Scheduling
Self Service Portal
SMS Messaging
Statistical Analysis
Support Ticket Management
Task Management
Third-Party Integrations
Trend Analysis
Workflow Management
Work Order Management

BOSS811 Integrations

ArcGIS

Integration rated 4.7 from 12 reviews

Google Maps

BOSS811 User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Travis M.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Easy to use and administer product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

Cons:

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Phil R.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for less than 2 years

Reviewed October 2025

Great software for handling a mid-sized utility's locating needs

Overall our experience from the on-boarding training, to ongoing support, to automatic upgrades as our state's rules have changed, to just daily using the app have been easy and seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our 25,000 customer utility used Boss811 to replace a vintage home-built software solution that was expensive to maintain and impossible to upgrade. Switching to a proven solution like Boss811 was a "no brainer" from a cost perspective. What surprised us was the unanimous positive response from our field personnel. The guys who locate our pipelines really appreciate the features and interface (using primarily cellphones) with this software.

Cons:

Nothing comes to mind. Really the Boss811 team exceeded our expectations at every step. No notes.

Reasons for switching to BOSS811

Old software was no longer supported due to the DB version. We had contracted to have the software brought into compliance with available database and upgrade it to include better features. The project was overbudget and well past due when we pulled the plug and switched to Boss811 instead.

jesse l.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed July 2025

One big issue

All around Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mapping is nice and the dashboard is helpful. I like the options for customizing it

Cons:

I don't like the fact that i can not arrange it so the locators can see all the work that is out there but not what there coworker's have done . It is ether one way or the other, makes for a lot of board watching! PLEASE fix!

Reasons for choosing BOSS811

Billing reasons.

Reasons for switching to BOSS811

Needed more billing options

Beckett B.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 6 months

Reviewed June 2025

Boss811 is the answer to your locate software needs

We have only been a Boss811 customer for about 4 months, but it feels like longer. In those 4 months the experience has been smooth and great. This has been hands down the best software transition I have had an opportunity to be a part of. Their Support Staff are extremely responsive and patient. There has only been one major issue, which was an outage/problem outside of their control. I highly recommend this software solution to anyone looking for a program to manage their locates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automation of afterhours callout for emergency locates to our technicians. Before Boss811 it was a manual process for our Outside Plant Superintendent. For 5 years, he performed the task of taking incoming calls from Indiana 811 call center for our emergency locates outside of our regular business hours, once we signed up with Boss811 and set up our routing rules our OSP Superintendent was able to gain part of his home life back. The product works for us in ways we were not getting from our previous LMS. Thank you Boss811!

Cons:

So far, so haven't really had a bad experience with Boss811. Very few people like change, so our technicians were not thrilled to go thru "another" software change. However, the change for them, the transition wasn't difficult. I really can't think of anything to say that I didn't enjoy or like. If I had to name something, I would have to say just the set-up that you have to go through that is unique to your own organization, but honestly without going through that you will not be prepared to create routing rules in the future. It is essential, Boss811 is simply empowering you for later.

Reasons for switching to BOSS811

Customer Support Issues and Cost - overall looking to switch

Tim A.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Great Program

Great experience with the features it provides, It helps productivity in all aspects of the locating experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Attaching Kmz's to view your plant. It is a nice feature to have and the amount of time it saves to accomplish your work helps.

Cons:

Mobile app is slow at times when loading maps. At times the app times out and you have to reload the maps.

Reasons for switching to BOSS811

Web TMS end of life, and no longer available.

Scott D.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 12 months

Reviewed July 2025

Scott Demick Review

Was simple to learn after we switched from another program. I have had a good experience wit it overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Easy to use, easy to learn. When we switched, I picked it up fairly quickly. It is user friendly.

Cons:

Nothing really, I do think there should be some color to the program to separate some of the features and make it more modern looking.

Reasons for switching to BOSS811

the company that we used went out of business.

Stefan S.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Reviewed October 2025

Stefan Schmidt's Boss Overview

Overall working on Boss for almost 2 years daily, it is very user friendly and easy to teach new hires. It is very straight forward and makes locating tickets very simplistic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like having multiple functions and ways to organize my workload on a daily basis. I also like how the support team is always there to help navigate all of my needs when I am in need.

Cons:

One thing I wish I could do on my dashboard is color code each areas widget. I would like to see each territory color coded for easy direction for the team overall.

Jake C.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 6 months

Reviewed December 2025

Rockton, IL BOSS811 Review

It's been good from start to finish. Anytime there has been an issue, or something was not working as intended, it's been fixed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean interface, fairly simple to learn and understand. Our customer support specialist was great during implementation and again during the positive response switch over. They communicated well, and consistently provided a high level of service.

Cons:

Nothing in particular that I dislike. The mobile application seems to be missing some minor functionality that the web platform contains.

Felix V.

Verified reviewer

Utilities

10000+ employees

Used daily for more than 2 years

Reviewed October 2025

Process Analyst

Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need.

Cons:

I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell.

Anthony M.

Verified reviewer

Utilities