BOSS811 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BOSS811

4.8

(71)

Pricing

Starting at $2,500.00 per year

About BOSS811

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.

BOSS811 Screenshots

BOSS811 Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Professional

$2,500.00

per user, per year

Plan includes:

Single Call Center Integration
20 Users
Dashboards & Reports
Data Widgets
Reports on Custom Fields
Simple & Advanced Search
Email Notification with Custom Templates
Push Notifications
Facility Map integration (20)
Tickets Assigned by Map Areas

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BOSS811 Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of BOSS811
3D Imaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
API
Auditing
Audit Management
Audit Trail
Collaboration Tools
Color Codes/Icons
Configurable Workflow
Customizable Fields
Customizable Forms
Customizable Reports
Data Analysis Tools
Data Capture and Transfer
Data Mapping
Data Synchronization
Data Visualization
Drag & Drop
Field Mapping
For Electricity
For Government
For Natural Gas
For Oil & Gas
For Water
Generative AI
Geocoding
Geographic Maps
Geolocation
Geotargeting
GIS Integration
Historical Reporting
Image Management
Incident Management
Internet Mapping
Interoperability
Labeling
Location Tracking
Map Creation
Map Sharing
Mobile Alerts
Monitoring
Multi-Location
Offline Access
Performance Metrics
Process/Workflow Automation
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Route Optimization
Routing
Scheduling
Self Service Portal
SMS Messaging
Statistical Analysis
Support Ticket Management
Task Management
Third-Party Integrations
Trend Analysis
Workflow Management
Work Order Management

BOSS811 Integrations

ArcGIS

Integration rated 4.7 from 12 reviews

Google Maps

BOSS811 User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Tod W.

Verified reviewer

Utilities

201-500 employees

Used daily for more than 2 years

Reviewed June 2025

one of the BEST ticket managers I have ever used!!!

I have had a great experience with the system, from helping to set it up with the City of Savannah to using it daily. the program and the team behind it are top-notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The System is straightforward to use; it has all the tabs you need to organize your daily work. You couldn't ask for much more.

Cons:

I don't know, maybe needs something to help with mapping the tickets, or something to prioritize tickets when they are all in the same area.

Fred B.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

BOSS811 is a No-Brainer

I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this.

Cons:

I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits.

James H.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

A step in the right direction

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was nice to no longer be dependent on fax machines, land line service, or fax internet services.

Cons:

While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually.

Felix V.

Verified reviewer

Utilities

10000+ employees

Used daily for more than 2 years

Reviewed October 2025

Process Analyst

Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need.

Cons:

I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell.

Anthony M.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

Boss811 is a fantastic ticket management software

Great customizable interface, easy to use app and the best customer support available. It is a very solid and reliable company and product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software can be as basic or as advanced as you want it to be with all the features available. It’s the best I’ve used so far.

Cons:

I haven’t found any yet. Everything I have needed has been provided by Boss811 and if I have ever requested a feature they provide it.

Zachary J.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Reviewed October 2025

Lots of Search Features

My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in.

Cons:

The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location.

Kevin S.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Very intuitive ticket management platform

We had been performing locates for our utilities for many years without a ticket management software platform. With the change in the law requiring positive response for all locate tickets we knew we had to find something to make the process smoother or our guys in the field.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BOSS811 is very intuitive which helps our locate technicians get up to speed on the software very quickly. None of our employees have used the software before, but everyone has found it to be very easy to use.

Cons:

Honestly, we have no complaints. The software has done everything we need it to do. We are happy with the function and performance of the platform.

Donald S.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for less than 2 years

Reviewed October 2025

Great Product for 811 Dig Alerts

customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets.

Cons:

None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed.

Boston P.

Verified reviewer

Internet

51-200 employees

Used daily for less than 2 years

Reviewed July 2025

Excellent Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Boss811 has excellent customer service. Anything I need help with I get a response that day and a fix the next day at the latest. Very willing a quick to add feature to help work run smoother. Has save me and my company countless hours of management.

Cons:

When we first started using the app we had an issue with uploading photos on the app but since then it has been fix so have no complaints.

Tracey B.

Verified reviewer

Utilities

5001-10000 employees

Used daily for more than 2 years

Reviewed June 2025

Next Level Damage Prevention

Our company relies on BOSS811 to manage millions of tickets across multiple states. The technology is changing to help our company be a leader in the industry and explore best practices for damage prevention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Improvements in 2025 have been industry leading. Excellent visibility to our tickets in various ways to complete work, data analysis and more.

Cons:

Areas of improvement were explored and corrected well during the year. Including the addition of tasks and expanded documents dashboard use.

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