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BOSS811

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BOSS811

BOSS811 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews
  • Popular Comparisons

Overview

BOSS811
BOSS811
4.8
(71)

Pricing

Starting at $2,500.00 per year

About BOSS811

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.

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BOSS811 User Interface

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BOSS811 Pricing and Plans

Starting price: $2,500.00 per year
Free Trial
Free Version

Professional

$2,500.00

per user, per year

Plan includes:

  • Single Call Center Integration
  • 20 Users
  • Dashboards & Reports
  • Data Widgets
  • Reports on Custom Fields
  • Simple & Advanced Search
  • Email Notification with Custom Templates
  • Push Notifications
  • Facility Map integration (20)
  • Tickets Assigned by Map Areas
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BOSS811 Features

  • Popular features found in Public Works
    Alerts/Notifications
    Billing & Invoicing
    Compliance Management
    Customer Database
    Data Import/Export
    Document Management
    Equipment Maintenance
    Inventory Management
    Job Costing
    Mobile Access
    Project Management
    Service Request Management
  • More features of BOSS811
    3D Imaging
    Access Controls/Permissions
    Activity Dashboard
    Activity Tracking
    AI Copilot
    Alerts/Escalation
    API
    Auditing
    Audit Management
    Audit Trail
    Collaboration Tools
    Color Codes/Icons
    Configurable Workflow
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Data Analysis Tools
    Data Capture and Transfer
    Data Mapping
    Data Synchronization
    Data Visualization
    Drag & Drop
    Field Mapping
    For Electricity
    For Government
    For Natural Gas
    For Oil & Gas
    For Water
    Generative AI
    Geocoding
    Geographic Maps
    Geolocation
    Geotargeting
    GIS Integration
    Historical Reporting
    Image Management
    Incident Management
    Internet Mapping
    Interoperability
    Labeling
    Location Tracking
    Map Creation
    Map Sharing
    Mobile Alerts
    Monitoring
    Multi-Location
    Offline Access
    Performance Metrics
    Process/Workflow Automation
    Real-Time Data
    Real-Time Monitoring
    Real-Time Updates
    Reporting/Analytics
    Reporting & Statistics
    Role-Based Permissions
    Route Optimization
    Routing
    Scheduling
    Self Service Portal
    SMS Messaging
    Statistical Analysis
    Support Ticket Management
    Task Management
    Third-Party Integrations
    Trend Analysis
    Workflow Management
    Work Order Management

BOSS811 Integrations

ArcGIS
ArcGIS
Integration rated 4.7 from 12 reviews
Google Maps
Google Maps

BOSS811 User Reviews

Overall Rating

4.8

Ratings Breakdown

5

83%

4

14%

3

3%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

FB
Fred B.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

BOSS811 is a No-Brainer

5

I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this.
Cons:
I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits.

Read More

FV
Felix V.

Verified reviewer

Utilities

10000+ employees

Used daily for more than 2 years

Reviewed October 2025

Process Analyst

5

Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need.
Cons:
I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell.

Read More

JH
James H.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

A step in the right direction

3

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Ratings Breakdown

4
Ease of use
3
Value for money
2
Customer support
3
Functionality
icon
Pros:
It was nice to no longer be dependent on fax machines, land line service, or fax internet services.
Cons:
While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually.

Read More

AM
Anthony M.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

Boss811 is a fantastic ticket management software

5

Great customizable interface, easy to use app and the best customer support available. It is a very solid and reliable company and product.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The software can be as basic or as advanced as you want it to be with all the features available. It’s the best I’ve used so far.
Cons:
I haven’t found any yet. Everything I have needed has been provided by Boss811 and if I have ever requested a feature they provide it.

Read More

ZJ
Zachary J.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Reviewed October 2025

Lots of Search Features

5

My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in.
Cons:
The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location.

Read More

KS
Kevin S.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Very intuitive ticket management platform

5

We had been performing locates for our utilities for many years without a ticket management software platform. With the change in the law requiring positive response for all locate tickets we knew we had to find something to make the process smoother or our guys in the field.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
BOSS811 is very intuitive which helps our locate technicians get up to speed on the software very quickly. None of our employees have used the software before, but everyone has found it to be very easy to use.
Cons:
Honestly, we have no complaints. The software has done everything we need it to do. We are happy with the function and performance of the platform.

Read More

DS
Donald S.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for less than 2 years

Reviewed October 2025

Great Product for 811 Dig Alerts

5

customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets.
Cons:
None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed.

Read More

DA
David A.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 12 months

Reviewed November 2025

BOSS811 lives up to everything they promise

5

We are small local government with limited resources, the implementation was painless, the apps work perfectly. Keeping track historical locates has been a game changer. Ive been in this industry for 30 years and its rare for an enterprise level software to live to everything the sales person promised.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
What we like most about BOSS811 is the simplicity in managing our locate request. From the top down all involved know exactly what's going on.
Cons:
What do we like least about BOSS811, we have yet to find it. Maybe if we could have more granular control over the notifications but I'm being nit picky at this point.

Read More

BP
Boston P.

Verified reviewer

Internet

51-200 employees

Used daily for less than 2 years

Reviewed July 2025

Excellent Software

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Boss811 has excellent customer service. Anything I need help with I get a response that day and a fix the next day at the latest. Very willing a quick to add feature to help work run smoother. Has save me and my company countless hours of management.
Cons:
When we first started using the app we had an issue with uploading photos on the app but since then it has been fix so have no complaints.

Read More

TB
Tracey B.

Verified reviewer

Utilities

5001-10000 employees

Used daily for more than 2 years

Reviewed June 2025

Next Level Damage Prevention

5

Our company relies on BOSS811 to manage millions of tickets across multiple states. The technology is changing to help our company be a leader in the industry and explore best practices for damage prevention.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Improvements in 2025 have been industry leading. Excellent visibility to our tickets in various ways to complete work, data analysis and more.
Cons:
Areas of improvement were explored and corrected well during the year. Including the addition of tasks and expanded documents dashboard use.

Read More

Showing 1 - 10 of 71 Reviews
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