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Ambassador 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Ambassador
Ambassador
4.1
(26)

Pricing

Pricing available upon request

About Ambassador

Ambassador is a cloud-based referral platform that helps businesses in IT, fashion, healthcare, retail, real estate, insurance, hospitality, and other sectors track referral traffic, manage influencer marketing, and optimize programs from a unified platform. It simplifies and automates all aspects of setting up referral programs so that companies can create personalized experiences for their customers throughout the entire customer journey, from onboarding to lifetime value. Its key features include multiple campaigns, omnichannel capabilities, email automation, SSO, and advanced analytics.

Ambassador provides an API, which facilitates integration with several applications, including WooCommerce, Shopify, Sendgrid, Stripe, Mailchimp, and HubSpot.

Ambassador Screenshots

0
0
1

Ambassador Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    Ambassador Features

    • Popular features found in Referral
      Campaign Management
      Commission Management
      Conversion Tracking
      Customer Segmentation
      Email Marketing
      Employee Referral Management
      Incentive Management
      Lead Engagement
      Multi-Channel Marketing
      Performance Metrics
      Reporting & Statistics
      Third-Party Integrations
    • More features of Ambassador
      Activity Dashboard
      Activity Tracking
      Affiliate Management
      Alerts/Notifications
      API
      Campaign Analytics
      Contact Management
      CRM
      Customizable Branding
      Customizable Reports
      Customizable Templates
      Data Import/Export
      Discount Management
      Engagement Tracking
      For Customer Referrals
      Fraud Detection
      Lead Capture
      Lead Generation
      Lead Management
      Loyalty Program
      Multi-Campaign
      Promotions Management
      Real-Time Reporting
      Referral Templates
      Referral Tracking
      Rewards Management
      ROI Tracking
      Social Media Integration
      Social Promotion

    Ambassador Integrations

    Mad Mimi
    Mad Mimi
    Adobe Commerce
    Adobe Commerce
    Recurly
    Recurly
    Salesforce.org Nonprofit Cloud
    Salesforce.org Nonprofit Cloud
    SendGrid
    SendGrid
    HubSpot CRM
    HubSpot CRM

    See all 10 integrations

    Ambassador User Reviews

    Overall Rating

    4.1

    Ratings Breakdown

    5

    65%

    4

    8%

    3

    12%

    2

    4%

    1

    12%

    Secondary Ratings

    Ease of Use

    4.0

    Value for money

    3.8

    Customer support

    4.1

    Functionality

    3.8

    Have you used Ambassador and would like to share your experience with others?

    Jason's profile

    Jason V.

    Verified reviewer

    Internet

    2-10 employees

    Used unspecified for free trial

    Review source

    Reviewed August 2015

    Excellent way to get your customers and fans to grow your business

    5

    Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    icon
    Pros:
    I love how the system handles referral commission payouts. This is one of the key aspects that allows you to scale your program without having to continually hire staff to manage it. I also love how you can manage communication between you and your ambassadors. Having this all in one system makes it feasible for someone to manage.
    Cons:
    The software is priced at a premium and the percentage referral commission share is the only drawback I see at the current time. I wouldn't mind paying a larger monthly fee, versus annual subscription, for the plans that remove the referral commission share. Maybe even a lighter version would help, especially for start-ups that don't have too much cash to play with.

    Read More

    DL

    David L.

    Consumer Goods

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed March 2017

    Powerful Referral / Affiliate Platform

    5

    We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!
    Cons:
    Given that it is a robust platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns

    Read More

    VR

    Verified
    Reviewer

    Education Management

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2022

    Terrible

    1

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    The software does a good job of running affiliate campaigns, the analytics are good, but...
    Cons:
    Imagine building up an entire affiliate business over 5 years — and then GetAmbassador company comes in, and says "Things are going well? We're raising our prices. So now you have to pay a lot more money, otherwise we're going to shut down all your revenue and links" And that's what happened with GA. The process was very painful and unfriendly. I didn't hear back from support until I finally left a bad review, and then somehow I got a personal phone call on my cell sweet talking me to take down the review. Just really hurt from this company, and this is your warning not to work with them.

    Read More

    JL

    Jenny L.

    Used daily for less than 12 months

    Review source

    Reviewed February 2018

    Great product with exceptional support

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ambassador's functionality is flexible enough to customize to our needs. There hasn't been a recent instance where I was unable to tailor the software to do something to fit my business needs. I've been able to utilize so many features from their API, to webhooks, to mobile integration. Our Customer Experience team also uses the software and has applauded its intuitive ease of use. Ambassador offers phenomenal support for the software. Starting with setup, Ambassador is there every step of the way. The integration process was pretty easy, even when we were transitioning from another referral software. My customer rep has been immensely helpful, answering any questions I couldn't find answers to on the support page, and clearly explaining aspects of the software to fit my needs.
    Cons:
    Integrating with their Editor Portal (in order to track conversions) was a little tricky at first. The software is a little pricy, but with a fixed cost the upside can be tremendous. I wish there was a little more customizability in campaign structure.

    Read More

    Alex's profile

    Alex A.

    Verified reviewer

    Real Estate

    51-200 employees

    Used weekly for less than 12 months

    Review source

    Reviewed December 2017

    Robust, Flexible, Integrated and Easy to Implement. It's clear why they're the leader in the space.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We did due diligence on all of the top platforms and it's clear why Ambassador is a leader in the space. It's the most flexible, robust and integrated platform on the market. Beyond the product, the team is top notch and made implementation seamless, quick and easy.
    Cons:
    This is less about Ambassador and more about referral marketing. Launching and scaling a referral program (successfully) takes commitment and resources from all relevant departments (marketing, sales, service, product, etc). Maximizing success is a byproduct of how well you integrate it into your marketing mix. Select a system that makes integrating it into your marketing mix easy.

    Read More

    Dean's profile

    Dean F.

    Verified reviewer

    Non-Profit Organization Management

    Self-Employed

    Used monthly for less than 12 months

    Review source

    Reviewed October 2022

    A Waste of Money, Time and Energy

    1

    Overall, Ambassador is a painful experience—I would never recommend it. There are definitely better options out there.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    2
    Customer support
    1
    Functionality
    icon
    Pros:
    Some of the staff were helpful and nice, at times.
    Cons:
    The original idea of using Ambassador to track referrals turned out to be too hard to implement. We ended up finding an easier solution, which also cost less money.

    Reasons for choosing Ambassador

    I got caught up in the moment and made a bad buying decision.

    Read More

    VR

    Verified
    Reviewer

    Hospital & Health Care

    11-50 employees

    Used daily for less than 6 months

    Review source

    Reviewed July 2022

    HORRIBLE CUSTOMER SERVICE - RuN!!!!

    1

    HORRIBLE. Don't work with them. Worst experience of my life.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    Software sucks. Bland interface. Boring display for users. Not engaging at all.
    Cons:
    Sales staff lie to you to get you to buy the annual plan. Then, once the implementation team realizes that the sales team lied, they try to help but are unable to help when the sales is based on lies. Unable to use the software and they keep charging me and lying about not charging me. Liars.

    Reasons for switching to Ambassador

    Thought Ambassador would be better but it was way worse.

    Read More

    Edward's profile

    Edward D.

    Verified reviewer

    Music

    501-1000 employees

    Used weekly for more than 2 years

    Review source

    Reviewed December 2021

    Great product for any ambassador program!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use, multiple features, and excellent customer service!
    Cons:
    We reached a point where we hit the ceiling of what we wanted to do with our program vs. what we could do.

    Read More

    VR

    Verified
    Reviewer

    Computer Software

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed October 2017

    Fantastic customer success team, easy to set up, and a fantastic our of the box solution.

    5

    Referral marketing is the most powerful form of marketing. Ambassador helps you achieve results quickly with an out of the box solution.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Had everything we needed out of the box. Full tracking of all referrals and referrers. Easy to integrate with our other systems, and our customers love it! We have seen a fantastic response from our customers and are generating hundreds of ambassadors.
    Cons:
    There are a few minor issues I've had with adding in ambassadors manually, but I have always received a quick response from our customer success manager and always have my issues fixed within an hour.

    Read More

    VR

    Verified
    Reviewer

    Computer Software

    51-200 employees

    Used other for less than 2 years

    Review source

    Reviewed March 2018

    Too costly for our needs (not their fault)

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Functionality
    icon
    Pros:
    Did everything needed for tracking referrals. Easy to integrate into our website and for customers to interact with.
    Cons:
    Just didn't generate the revenue needed to justify the existence. That's obviously not the product's fault.

    Read More

    Showing 1 - 10 of 26 Reviews
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