All MyRec.com Reviews
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MyRec.com Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.9
Value for money
4.6
Functionality
4.3
Pros
"We have received a lot of feedback about the mobile version being difficult to use for creating an account and making payments so we normally encourage people to use the mobile version as a way to view programs and that they create their account and sign up for activities using a laptop or computer. Although I like the general structure of the web pages and appreciate that other nearby recreation departments use this software—which helps with user familiarity—we would prefer a design that offers more editing flexibility, similar to a GoDaddy website."
"Customer service is able to talk you through any/every issue and guide you to solutions in a very short period of time."
"Must confess, I can't get the photos from my phone set up correctly (and quickly) when adding a new program, but I simply call and get awesome support and usually a pleasant or inciteful conversation that propels me. "
Cons
"This has caused problems in the winter months as inclement weather requires us to cancel sports, and not all parents receive the news."
"Inactive vs. Active email addresses and not being able to pinpoint why/what we can do to prevent this from happening."
"I find the finance tab difficult to navigate and to understand past payments. If a refund is issued, it is posted to the original invoice instead of a separate line item."
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