Impero Connect 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

Impero Connect

4.6

(18)

Pricing

Starting at $33.00 per year

About Impero Connect

Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment.

Impero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organization can run effectively and safely, no matter where people and devices connect.

50% of the Fortune 100 use our remote access management solution to connect with remote devices, remotely manage applications, and provide support services. Organizations can establish secure connections using end-to-end encryption and multi-factor authentication, ensuring security against unauthorized access, data theft and other vulnerabilities.

Impero Connect facilitates cross-platform access, allowing professionals to connect with clients using Windows, Linux, Mac and Android-based devices. It offers a host of features such as 256-bit AES encryption, closed user groups, customizable security roles, remote system locking and login, applications whitelisting, confirm access via email (CAvE) and more. Additionally, video loggin...

Impero Connect Screenshots

Impero Connect Pricing and Plans

Starting price: $33.00 per year

Free Trial

Free Version

Basic

$33.00

per year

No plan information available

Impero Connect Features

Popular features found in Remote Support
Access Controls/Permissions
Chat/Messaging
Collaboration Tools
Diagnostic Tools
File Sharing
Real-Time Notifications
Remote Monitoring & Management
Reporting/Analytics
Session Recording
Session Transfer
Surveys & Feedback
Unattended Access
More features of Impero Connect
Audit Trail
Compliance Management
Customizable Branding
File Transfer
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Remote Update/Installation
Screen Sharing
Third-Party Integrations
Two-Factor Authentication
User Management
Video Support

Impero Connect Integrations

ServiceNow

Impero Connect User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.9

Functionality

4.3

Gary B.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Reliable Product For Our Needs

I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

Cons:

We have not encountered any Cons with this product at this time.

Vendor Response

Hi Gary, Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way. We appreciate your business and look forward to working together over the coming months and years. Regards, Your friends at Netop

Replied February 2019

Geoffrey C.

Verified reviewer

Computer Hardware

10000+ employees

Used daily for more than 2 years

Reviewed April 2022

Excellent for certain scopes

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is easy to install and use. It certainly makes work more efficient.

Cons:

The IP security is not really there for situations like we have. In a school or small business environment where everyone is a member of the same organization it would be excellent. Where the users are not from the same organization, the ability to secure IP is very important and is not addressed well in the current versions.

Vendor Response

Hi Geoffrey, Thank you so much for your review and feedback. We're proud of the industry-leading security features we offer to our client base. There might be an existing resolution for your concern, and we'd enjoy the opportunity to talk it through with you. Please contact support@imperosoftware.com so we can get in touch, clarify the issue in a personal Support session, and find a resolution. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.

Replied April 2022

Verified

Reviewer

Financial Services

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed October 2020

Netop review

Ratings Breakdown

Ease of use

Functionality

Pros:

The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc.

Cons:

It works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users

Vendor Response

Thank you for the feedback. Netop is used by customers all over the world to support and manage devices and they routinely mention the same "Pros" you have. We rarely hear these "Cons". Netop is routinely praised for our consistent, solid performance. If you are experiencing "breaks" or challenges when switching users please contact the Netop Support Team and we'll work with you to correct the issues. We can also address issues related to speed and performance. Netop Remote Control includes a variety of options and configuration choices that allow you to optimize remote sessions even when dealing with low-bandwidth connections.

Replied October 2020

Shaul L.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Reviewed April 2022

Good product overall

Product does what it supposed to, most of the time. Support is great with any issue you'll might have with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features

Cons:

Sometimes the host client stops working, and we cant access the host until the host will restart his machine.

Reasons for choosing Impero Connect

Good for domain environment.

Vendor Response

Thank you for your feedback and review, Shaul. We'd like to help troubleshoot this issue with you. Connect has a reputation for reliability and stability, and we want your experience with the product to reflect that. We'd be happy to set up a personal Support session to resolve the issue. Please reach out to support@imperosoftware.com so we can get connected. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.

Replied April 2022

James S.

Verified reviewer

Pharmaceuticals

10000+ employees

Used daily for less than 12 months

Review source

Reviewed November 2018

NetOp remote control - unlocking EPOS automation

Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Cons:

Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Vendor Response

Hi James - Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team. Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency. Regards, Your Friends at Netop

Replied November 2018

Anton T.

Verified reviewer

Medical Devices

10000+ employees

Used weekly for more than 2 years

Reviewed October 2022

In general, Impero meets our needs

The overall experience is that Impero portal setup is the right chose for our department, where we have many machines placed at sites worldwide.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is good to scale users to different hosts which do that many OEM's can share the same portal It is highly positive that we don't need any hardware.

Cons:

when you have 50+ devices, guests, roles etc. ant the portal default always show 10. then it takes time to go down and chose to change to present 100 lines per page. For me the portal must default always present all devices, users etc. then you can degrease if needed.In same way some of the combo boxes cannot show all lines in the combo box.If you as an example should find a device starting with Z it is not possible to scroll down to Z if there are many devises.

Reasons for choosing Impero Connect

Mostly because that Impero don't need any hardware.It is a mature product and have service worldwide and the price policy is acceptable.

Joseph P.

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Solid program with good support

Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

Cons:

It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Vendor Response

Hey Joseph - We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control. I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use. Take a look and let us know what you think. Regards, Your Friends at Netop

Replied November 2018

Casey P.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2022

Great classroom solution with many options

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the ability to keep an eye on students as they work, being able to lock down the computers, and using the "run" applications to assist in software installs across a lab.

Cons:

Working across subnets over active directory can be complicated. I have yet to use a version that allows more than one "teacher" to be connected to the same room. This causes the software to be useless in situations when a "teacher" is already connected and I need access from a remote location.

Grant H.

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2018

NETOP

Remote management of bank machines, and possible Macs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.

Cons:

Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.

Vendor Response

Hey Grant, Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module. Regards, Your Friends at Netop

Replied November 2018

Verified

Reviewer

Education Management

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed July 2019

Very helpful product to offer support to your clients

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to take control of machines in order to offer real time support to other people is the best part of this software. You can solve problems and learn other people to solve theirs themselves, this way.

Cons:

I have not found any disadvantage in this.

Vendor Response

Hi there, Thank you for the kind review. We greatly appreciate you taking the time to review our software. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to hear that Netop has been able to provide value for you and your organization. We make it a priority to provide helpful support to address any needs that may come your way. Best regards, Your Friends at Netop

Replied August 2019

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Impero Connect 2026: Benefits, Features & Pricing

Overview

About Impero Connect

Impero Connect Screenshots

Impero Connect Pricing and Plans

Impero Connect Features

Impero Connect Integrations

Impero Connect User Reviews

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