All Splashtop Reviews
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Splashtop Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.7
Value for money
4.8
Functionality
4.7
Pros
"Splashtop is a complete application, I can fully access customer data, obtaining as much information as possible about them, in order to assist them quickly during my shift as remote worker, anywhere I'am at."
"It is very responsive and has many key features such as file transfer, one click paste and ability to switch between multiple user screen."
"Very pleasant - helps make my job a lot easier when a script doesn't cut it and when I won't be able to walk a client over the phone through a fix."
Cons
"It's CPU intensive on both the client and technician device (so far the worse we've seen, higher than GoToAssist that is/was Java based). Since their latest update 3.8.0.1 it has gotten worse. "
"The biggest issue I had was just buying the thing, the purchase page is a little confusing with different options that overlap but makes you feel like you need more than you do."
"I guess the only complaint I would have is that sometime it stops streaming on my client's computer and I need to call and ask them to run it."
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