All ZIWO Reviews
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ZIWO Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.7
Value for money
4.6
Functionality
4.6
Pros
"My experience with ZIWO has been excellent in every aspect, he platform is user-friendly and offers highly effective tools for managing customer communication through phone calls and integration with various channels and platforms such as CRMs and messaging applications."
"Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting."
"What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality."
Cons
"Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs"
"A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues."
"the fact that you need to change the country code every time you make a call and the default country code cannot be changed"
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