All Birdeye Reviews
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Birdeye Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.5
Functionality
4.6
Pros
"Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image."
"We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback."
"The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation."
Cons
"It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message."
"Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone."
"However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty."
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