All Fresha Reviews
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Fresha Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.8
Value for money
4.8
Functionality
4.7
Pros
"Scheduling notifications options are customizable, and good customer service."
"I also really appreciate the invoice feature, I know a lot of other booking systems don’t have this."
"I like the ability to be able to schedule different providers and then be able to specify how long the appointments for."
Cons
"First of all, we already pay $72 a month just for an online booking system with four users -the system only emails And texts our clients we have no additional services so how a company charges that to begin is insane"
"Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds."
"They like to charge a lot of extra fees on top of what you pay monthly fees wherever they can."
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