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Assembled vs Five9

Updated January 23, 2026

Assembled vs Five9: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00

per month

$119.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Time Off Requests
4.80
Performance Metrics
4.78
Calendar Management
4.73
See All
Call Tracking
5.0
Surveys & Feedback
4.89
Recording
4.79
See All
Integrations
Gladly
Gladly
Intercom
Intercom
Kustomer
Kustomer
See All
Oracle Service
Oracle Service
Salesforce Service Cloud
Salesforce Service Cloud
Velocify
Velocify
See All
Pros / Cons
  • The tool is most helpful for tracking your direct reports’ daily schedules and identifying trends when statuses aren’t updated as planned.
  • Reports of missing emails that are impossible to track down, and the schedule updating on an individual basis is not very seamless.
Read more
  • Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.
  • There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2025
Advisor
  Recommendations
N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad