OneTrust 2026: Benefits, Features & Pricing

Over the last 2 years I have had the chance to test other software with similar functions to OneTrust, but I confirm that OneTrust is still the best software to run and record a Privacy programme among the ones I have personally tried. It is a very comprehensive and easy to set up software, with different competent support teams behind it. I really appreciated the new AI Governance features, which allow to record in depth AI models in use, as well as datasets and even single data fields. This allows to easily map where AI is used and for what purpose, and to act on any request to delete data when needed. A great asset to have to run a Privacy programme, especially for companies that handle significant volumes of data and vendors.

Overall, I’ve found OneTrust to be a strong platform for managing privacy and compliance work—especially when you need to meet strict regulatory expectations across multiple jurisdictions. It’s not plug-and-play, but if you invest the time into setting it up properly, it really pays off. It’s helped bring structure and consistency to privacy operations, especially in areas like DPIAs, vendor management, and internal policy enforcement. It’s best suited to companies that are either highly regulated or rapidly scaling their compliance needs. If you’ve got the resources to implement and maintain it properly, it becomes an essential part of your toolkit.

I’ve been trying to regain access to my OneTrust account for over 45 days after a simple domain change. Despite being a paying customer, I’ve been caught in a loop with no way to log in, no access to support, and no one taking responsibility for solving the issue. I’ve contacted several people, including sales contacts, multiple times. The only consistent response I’ve received is redirection — but no actual resolution. What’s even more frustrating is the contrast: the team was very proactive when it came to contract renewal. But once the contract is signed and paid for, you’re left alone, even if you can’t access the service at all. If you’re a small or medium-sized company, I strongly do not recommend working with OneTrust. Their support structure seems designed for large enterprises, and they don’t care when smaller clients are stuck. A critical tool like this should come with reliable, accountable support. Unfortunately, this has not been my experience.

OneTrust is easy to navigate. The interfaces and pages are user-friendly. I rely on OneTrust for most of my research activities as a Compliance Administrator.

good but some tech aspects can be better.

Overall, good cookie and policy solution. Cookie banner design is flexible. Initial deployment is tricky. I really like the geolocation logic. I wish sync was faster and payments were more flexible.

It has fulfilled its role perfectly, it is a excellent tool

i used Onetrust for vendor risk management , the automated reminders helped a lot for regular followups and assessments however it took some time for me to get acquainted with the software completely