RouteGenie 2026: Benefits, Features & Pricing

Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead.

My overall experience with Route Genie has be great. Working with the employees is such a joy because you call and they treat you with such respect, Also called with ideas that they thought where great and in no time at all the ideas where added the program.

This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you

Initially there were bumps in the road, which is to be expected anytime you start with a new vendor. The support team has been very helpful with educating my team on things as well as taking our feedback and implementing it for other companies to use as well.

I have enjoyed it overall. It's easy to train new dispatchers. Easy to get any info required.

Used for almost 2 years now and very happy

Route Genie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to easily look up past reservations quickly and easily in case we need to reference note such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using Route Genie over the last year+

Recommend by a lot to the companies that growing or want to grow fast. They have all the tools to do the business properly. The only thing you have to do is to learn the product first and then scale your business. Planning to try their concierge billing in 2022

Overall, RouteGenie has been great. I have really enjoyed working with [sensitive content hidden] and recently started working with Heath and he has been great too. I love being able to call up and speak to an actual person.