Sendcloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sendcloud

4.0

(96)

Pricing

Starting at €40.00 per month

About Sendcloud

Sendcloud is a shipping platform that helps e-commerce businesses streamline operations related to delivery tracking, checkout and order management. The centralized dashboard enables employees to print shipping labels in bulk, define custom rules to automate assigning of shipping methods and create custom workflows in real-time.

The platform allows users to automatically generate CN22 forms with shipping labels for customs clearance and print picking and packing slips in real-time. Professionals can use the application to send the estimated delivery time slot and pickup point details to customers via email. Additionally, it allows administrators to personalize the delivery tracking page with a custom logo, colors and a promotional banner.

Sendcloud facilitates integration with several third-party e-commerce platforms such as Shopify, Magento, Etsy, WooCommerce, PrestaShop, Lightspeed and more via APIs. The platform is available to users for free and on monthly subscriptions. Support is extended via documentation and other online measures.

Sendcloud Screenshots

Sendcloud Pricing and Plans

Starting price: €40.00 per month

Free Trial

Free Version

Free

€0.00

Plan includes:

1 Branded Tracking Email
Email & Live Chat Support and Create Return Labels Manually
Max. 2 Shop Integrations
Use Sendcloud Discount Rates

Small Shop

€40.00

usage based, per month

Plan includes:

Branded Return Portal
Max. 5 Shop Integrations
Multiple Branded Tracking Emails
Phone Support
Set up to 5 Shipping Rules and Checkout Plugin (Default Delivery)
Ship With Your Own Carrier Contract (Max 400 Labels/Month)
Use Sendcloud Discount Rates

EMP Shop

€89.00

usage based, per month

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 1000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

Business

€199.00

usage based, per month

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 10000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

Enterprise

Pricing available upon request

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 10000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

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Sendcloud Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Sendcloud
Activity Dashboard
Alerts/Notifications
API
Barcode/Ticket Scanning
Customer Database
Customizable Branding
Delivery Tracking
Document Management
eCommerce Management
Ground Shipping
Labeling
Label Printing
Order Management
Order Tracking
Package Tracking
Parcel Shipping
Price/Margin Management
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Sales Trend Analysis
Search/Filter
Self Service Portal
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Status Tracking
Third-Party Integrations
Warehouse Management

Sendcloud Integrations

Adobe Commerce

Lightspeed Retail

PrestaShop

Wix

WooCommerce

Shopify

See all 12 integrations

Sendcloud User Reviews

Overall Rating

4.0

Ratings Breakdown

64%

14%

17%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

3.9

Functionality

4.1

Julian O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Great all-in-one tool for logistics

Overall Sendcloud is a great tool that allows us to streamline our logistics process. It makes sure we are on track on incoming packages and it gives a nice discount on packages as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy if you need to send packages. Makes sure that we are able to streamline our logistic processes, even that we are not e-commerce

Cons:

Not as easy to integrate as it only uses API and not Zapier for example

Tim O.

Verified reviewer

Import and Export

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Recommended for small and big ecommerce sellers.

Great experience. We have been using it for over 4 years and we will most likely keep using it for our return labels or occassionally for shipments outside of our fulfilment center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. We use it for labels we can send to customers to return products with. Easily useable and its nice that you pay afterwards.

Cons:

I don't like the fact that the return portal only works with paid plans and that without your own carrier contract the labels are actually more expensive.

Reasons for switching to Sendcloud

MyParcel is very similar, but sendcloud offered us the option to show parcel shop locations in our woocommerce store. We don't use it anymore but that's why we switched in the past.

Kayzar D.

Verified reviewer

Retail

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2022

Totally Useless, Only Sign Up If You Want to Destroy Your Business

My experience of SendCloud was that they are a bunch of liars that will tell you anything to make you sign up but then deliver absolutely nothing they promised. They negotiated rates with me then after I paid 2 invoices which was what we had agreed the next invoices had a bunch of hidden charges. They were unprofessional, I didn’t speak to the account manager for several weeks due to “partying too much”. The main reason I signed up was a promise about customer support handling customs issues which I asked about 4-5 times and was told not to worry but the first thing that happened was a customs issue exactly what I had described and I was given the number of French customs as customer support. A total disgrace of a company, I would advise to only use them if you want to pay double your negotiated rate, be hounded by debt collectors and have your Amazon business suspend repeatedly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found no pros, they were more expensive and charged for the account as well where the competition don’t charge for basic customer care. Software was no different than other similar companies just hyped up by the sales reps who are complete liars.

Cons:

I found a lot of time wasting when trying to get things done, was told that they had integrated software with Amazon but this only worked satisfactorily with U.K. orders but I export to Europe mainly

Reasons for choosing Sendcloud

I was promised things others did not have to offer but they were all false promises and actually my original supplier of postal services was miles better in every way. Nothing hidden, better prices, better customer service and communication, overal I should never have changed and if I had not been lied to I would not have

Reasons for switching to Sendcloud

I was experiencing trouble with customs since July 21, customers were being double charged and items were being returned causing my Amazon business to have repeated suspensions and causing damage to my reputation, it was not directly their fault but the customer service was to tell me to contact customs to resolve the issue. I paid them so felt they should handle the issue. They did not promise to handle the customs problems so it was not an issue in that way. SendCloud promised to resolve the customs issues but this was a lie to get me to sign up

Vendor Response

Dear Kayzar, We're very sorry to hear that your experience with Sendcloud has been negative, and we thank you for taking the time to share your thoughts. We actively try our best to communicate all relevant information. The shipping conditions of every carrier within Sendcloud are available to read in our helpcenter. Unfortunately, surcharges are implemented by the carriers when a package does not meet these conditions, and are then automatically applied and added to your invoice after dispatch. As I'm aware, my colleagues have been in direct contact with you for several months now and an agreement was made to resolve the situation. We will continue to proactively reach out to you to ensure commitment to finding a resolution. We hope to speak with you soon on the matter, and once again, we apologise for any inconvenience. Kind Regards, Steph

Replied June 2022

Ferdek R.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

Sencloud for webshops

I really think that SendCloud is the best multi shipping platform in Europe - I've tried several other and the competition far away behind SendCloud. I use it every day and it helped my business a lot. When I started my first webshop I didn't have enough orders to negotiate good shipping rates with courier companies - SendCloud was a solution at that time to offer to my client's affordable shipping costs. 2 years ago we were having maybe 3-5 orders a week, now it is around 5-10 orders a day. SendCloud played a major role in this business growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent.

Cons:

We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages. We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU. However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU. I am also missing integration with the selling platform Reverb.

Reasons for choosing Sendcloud

Soundcloud offers its own shipping tariffs with couriers where many other platforms don't have that option. Send cloud was offering also an attractive free plan with integrations to sales platforms - that will be removed from 2021. I think it is a mistake to do that, I am sure that it will be a reason for many new webshop owners to move to platforms that offer that option because for starters it will be too expensive to pay 40-50 euro every month. Anyway we will still work with SoundCloud because we are now in place when we can afford that.

Nina W.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

Sendcloud is so easy to use

We really enjoyed the meeting we had before switching to SendCloud. We had a personal Zoom meeting where we discussed our wishes, they showed us how to use the system and they gave us some recommendations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Woocommerce was so easy and took only a minute. The Sendcloud system is accessible and easy to use, the integration with our webshop makes sure the customer info is already filled in and we only need to print the labels.

Cons:

It's annoying that they charge for printed labels, instead of scanned labels.

Reasons for switching to Sendcloud

We prefer the ease of SendCloud and find the personalised tracking pages a big plus. SendCloud is often cheaper as well!

Jana C.

Verified reviewer

Food & Beverages

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2021

Essential tools for every organization who wants to ship goods!

I am very happy we can handle all our shipments in one central system without having to switch from one shipment provider to another one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool provides a very reliable interface between your sales database/crm and a wide range of shipment providers.

Cons:

The UX experience is already quite good, but there is some room for improvement concerning intuïtivity.

Reasons for choosing Sendcloud

It was recommended by some friends and it is very easy to use in the Belgian market (Belgian providers and Belgian rules taken into account).

Irakli S.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

8millennium B.V

Simple and practical, meets all of my needs and great support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its is pragmatic and easy to use, also perfect option for e-commerce platform with well integrated systems ad possibilities (broad choices of shipping services)

Cons:

It's hard to say, so far I like it very much

Reasons for choosing Sendcloud

I have asked Lightspeed support services while integrating my shipping tool, and sendcloud was recommended - also compared to others and found that you have most optimal services and best price

Juan Carlos C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed August 2020

Fantastic solution

Everything ok. Great customer service who is helping you always.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using Sendcloud as our platform integrated with our ecommerces in Prestashop and Shopify and everything is fine.

Cons:

Integrations with more shipping companies in automatic. We are working with Correos Express and we would like to use Sendcloud also for international shippings with another companies.

Jana C.

Verified reviewer

Food & Beverages

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2021

Essential tool for every organization who wants to ship goods!

Very useful tool that makes it easy to manage the chipment of your goods in your region as well as around the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very stable and reliable interface that links your sales DB and CRM with the shipment providers in your region. Also the auto-creation of labels works very well and speedy!

Cons:

Although the UX interface is already quite good, the process to create tickets and send packages could be a bit more intuïtive.