Sendcloud 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

Sendcloud

4.0

(96)

Pricing

Starting at €40.00 per month

About Sendcloud

Sendcloud is a shipping platform that helps e-commerce businesses streamline operations related to delivery tracking, checkout and order management. The centralized dashboard enables employees to print shipping labels in bulk, define custom rules to automate assigning of shipping methods and create custom workflows in real-time.

The platform allows users to automatically generate CN22 forms with shipping labels for customs clearance and print picking and packing slips in real-time. Professionals can use the application to send the estimated delivery time slot and pickup point details to customers via email. Additionally, it allows administrators to personalize the delivery tracking page with a custom logo, colors and a promotional banner.

Sendcloud facilitates integration with several third-party e-commerce platforms such as Shopify, Magento, Etsy, WooCommerce, PrestaShop, Lightspeed and more via APIs. The platform is available to users for free and on monthly subscriptions. Support is extended via documentation and other online measures.

Sendcloud Screenshots

Sendcloud Pricing and Plans

Starting price: €40.00 per month

Free Trial

Free Version

Free

€0.00

Plan includes:

1 Branded Tracking Email
Email & Live Chat Support and Create Return Labels Manually
Max. 2 Shop Integrations
Use Sendcloud Discount Rates

Small Shop

€40.00

usage based, per month

Plan includes:

Branded Return Portal
Max. 5 Shop Integrations
Multiple Branded Tracking Emails
Phone Support
Set up to 5 Shipping Rules and Checkout Plugin (Default Delivery)
Ship With Your Own Carrier Contract (Max 400 Labels/Month)
Use Sendcloud Discount Rates

EMP Shop

€89.00

usage based, per month

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 1000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

Business

€199.00

usage based, per month

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 10000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

Enterprise

Pricing available upon request

Plan includes:

Branded Return Portal
Multiple Branded Tracking Emails
Priority Support
Set up to 5 Shipping Rules
Ship With Your Own Carrier Contract (Max 10000 Labels/Month)
Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
Unlimited Shop Integrations
Use Sendcloud Discount Rates

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Sendcloud Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Sendcloud
Activity Dashboard
Alerts/Notifications
API
Barcode/Ticket Scanning
Customer Database
Customizable Branding
Delivery Tracking
Document Management
eCommerce Management
Ground Shipping
Labeling
Label Printing
Order Management
Order Tracking
Package Tracking
Parcel Shipping
Price/Margin Management
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Sales Trend Analysis
Search/Filter
Self Service Portal
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Status Tracking
Third-Party Integrations
Warehouse Management

Sendcloud Integrations

Adobe Commerce

Lightspeed Retail

PrestaShop

Wix

WooCommerce

Shopify

See all 12 integrations

Sendcloud User Reviews

Overall Rating

4.0

Ratings Breakdown

64%

14%

17%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

3.9

Functionality

4.1

Lloyd L.

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2020

Easy and fast!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly and well integrated. Cheap

Cons:

all fine, nothing much to argue differently

Reasons for choosing Sendcloud

cheaper than directly with the original service provider

Ingrid E.

Verified reviewer

Food & Beverages

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed June 2021

Sendcloud will save you time & money while keeping it personal

-We saved time efficiency. - we have the best shipping rates. - Finally we can have an organized administration. - integrated to our webshop and can be integrated to other platforms. - sends personalized and detail information to my customers. - gives me peace of mind

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest issue I was having with my business is that we did everything manually. We used an excell sheet to keep track of addresses, names, shipping companies -pricing and we even created a formula to sort them per country. This was time consuming, because after costumers would place an order, we would have to, AGAIN, send a manual email with all the info. Once we had shipped orders, again our minds would have to remember to send the shipment information to each customer. Because of this super antique method, we spent hours and wasted mornings and nights trying to send the purchase and shipping details to our customers. We were exhausted 😞 With sendcloud, not only did we get the most competitive price out there, I also got praise from my customers across Europe since now they have better prices and more "weight freedom" with their shipment (up to 20 kilos keeping the same price). Also, all customers receive a notification once the labels are created. Yes, labels that are made by sendcloud (included in my webshop) I don't have to send manual emails anymore 👏🏻 . And wait, there's more: sendcloud will tell you if our customers have written a wrong address, by typo or just forgottent any detail. It will let you know immediately so we can fix it before shipping. Sendcloud also allows us to print all labels at once, even if they're not from the same provider (e.g PostNL or DHL). My customers are happy, I am happy! I’m spreading the word now! 😃

Cons:

I’d like to have an app to use on my phone so I can track all orders with more ease. Once I have shipped all orders, I take a rest and use my phone only, so an APP would be nice.

David P.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Good software, Awful delivery of the service they market.

Been using Sendcloud for 3 years Been using Sendcloud for 3 years, have been putting recently over 12,000 EUR of shipping fees per month to their company, the service for such customer size is a joke. This service was clearly meant for smaller fish in the sea. I have had issues with pick up reliability since 1.5 years, we have had daily pick ups planned via contract on Monday, Tuesday, Thursday and Friday. We have had to contact them nearly every week, about the fact that DPD is not picking up, and everytime they do their awful process of asking how many packages there are, and they would even sometimes ask if we have a regular pick-up (which used to work for 1.5 years before) where we explain we do Monday to Friday even though we have been contacting them every week. Absolutely crazy. The next best part is that everytime we contact them it is some random in chat that always just does the same thing, ask us the same questions, and then call DPD and then nothing happens anyways. I am sure we have cycled through each live-chat customer supporter that is available at Sendcloud. The more worrying part is that only at a higher monthly fee does one get a personal advisor which makes 0 sense if we are putting such high monthly sums of shipments into the company, for 30 EUR more a month we get a personal contact person but at 10k-ish a month we do not?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software worked well and there were no IT problems

Cons:

Disconnection from the courier, denying responsibility for all cases possible.

Reasons for choosing Sendcloud

Because I needed to save time with my back then woocommerce site.

Reasons for switching to Sendcloud

Needed easier IT solutions.

Conrad v.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Very easy to use partner for your shipments

All my parcels are send with Sendcloud and the customer service is very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and good implementable is the eCommerce software (WooCommerce)

Cons:

There are small things, like: when I delete a shipment, sometimes it still comes back in my overview. And it would be easy if you could print directly in Safari

Sabine B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2021

Sendcloud is a very smart solution for real small businesses.

I can describe the overall experience with Sendcloud as a smart solution for a very small business to be able to act as smart as a very large enterprise . It augmented my competitive base and my customers were all very pleased with the smart and fast way of delivery all over Belgium.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In march 2020 due to Covid Pandemic precautions, in Belgium we could only continue our business if we had a proven ecommerce activity. With lockdown we could not have pickups of orders anymore and had to start sending to customers homes. And there was a suggested tool Sendcloud. I tried it, thought it was really easy to implement and so I started using it within 1 hour of discovering the tool. Very easy to implement and that is what I need . So I loved the fact is was easy and not as hard as brainchurgery.

Cons:

There was a minor about it, but it was customer user experience, but I rated the tariffs of the packages too low first so the invoice afterwards was a surprise .

Reasons for choosing Sendcloud

I chose for Sendcloud because it was suggested by the webshop provider , I left the exploring to them and trusted their experience through other customers

bart s.

Verified reviewer

Mechanical or Industrial Engineering

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed June 2021

sendcloud i'm loving it

i recommend it to all my friends, starting webshops, small and big businesses it's just soooo much better to have everything in one place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Massive time saver, where i used to have multiple accounts at different shipping services i have almost all of them at one place, can combine labels (saves a lot of paper!) overview of all shipment statuses, automatic C23 paperwork, it works like a charm and if it doesn't the team is there to help you asap even with the free account

Cons:

I wish that small businesses could use the benefits of the larger ones as well that's a bit of a downside for me but hey let's stay realistic, it's already a winner compared to what i used to have to do when making labels, better pricing and most of all speeeeed another small thing is the hidden costs that sometimes might arise (i blame you Bpost!) they charge 70 cents if you bring a package to a pickup point instead of paying them for the pickup service or bringing everything to a sorting centre yourself, this does not show up when calculating the cost and leaves you with a surprise of 70 cents, if you do 50 packages before you notice that and switch to DPD you already lost. And the whole Brexit thing could go a bit smoother when making shipping labels I guess, but I'm sure that will be sorted with time (DPD NP and DP stuff, a bit confusing)

Reasons for switching to Sendcloud

saw an advertisement on facebook and saw that i could try it for free and with an invoice! no more having to pay 5 times a day because everyone always orders right after you made your last label

Joachim P.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2022

Essential for shipping goods!

Setup is very quick and shipments can be automated in no time. + free for small businesses with low shipping volume

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Perfect solution to simplify logistics quickly and easily. The core competence usually lies in advice and sales, not in shipping. Sendcloud helps us to optimize shipping and to be able to proactively approach customers if, for example, something is wrong with the shipment before the recipient even notices! The individual shipping rules also enable us to automatically preselect the right logistics service provider depending on the country, size, weight or value of the shipment without manual intervention.

Cons:

There are many automatic connections, but if it gets a bit more exotic, you have to create your own CSV and upload it manually (if you can't / don't want to use the API). It would be nice if SendCloud could simply pick up such files independently from a URL on a regular basis.

Frans M.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Everything is great until you run into problems, then it is never their fault.

This is one of the worst partnerships we have had in our 18 years existence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The API worked fine. But it has problems with changes in the browsers and updates sometimes take too long.

Cons:

The support was terrible and when you decide not to work with them any more, that is when the bills start coming in. It comes out that you can send them a mail that you want to end the partnership with them but this will only be final when they say so. Until that moment they will keep sending you bills!

Reasons for choosing Sendcloud

It looked great.

Danie R.

Verified reviewer

Cosmetics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

My daily dose of labeling

It labels and tracks our shipments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is all what we need. Easy to use and integrate. This is my main point for the shipment.

Cons:

Simplicity and integration. It is not necessary to be a developer and everybody can use it daily.

Verified

Reviewer

Luxury Goods & Jewelry

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed November 2020

easy to use, effective and efficient solutions & great customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

how clear, easy to use, easy to find information. printing labels and finding the right shipping partner at the right price was extremely easy. Customer support was quick with the chat function, helpful and clear.

Cons:

lack of squarespace integration; billing system not easy to find.

Reasons for choosing Sendcloud

location in Belgium x NL.

Reasons for switching to Sendcloud

more options, cheaper, and platform (dashboard) easier to manage using different shipping partners.

Showing 1 - 10 of 96 Reviews

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