--- title: "AfterShip Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AfterShip. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AfterShip is a good fit for you!" source_url: "https://www.softwareadvice.com/shipment-tracking/aftership-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [AfterShip](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) / AfterShip Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) Reviews [Alternatives](https://www.softwareadvice.com/shipment-tracking/aftership-profile/alternatives/) # AfterShip User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 473 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 427 reviews (90%) - 4 stars: 35 reviews (7%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. - Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. - Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments ### Most mentioned cons - For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. - sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. - not being able to push through variations, this caused us a headache of having to create the variations first then back sync to aftership ## AfterShip customer reviews Showing reviews 1-25 of 473 (page 1). ### Worth every penny that you pay for it - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically. My customers get real-time updates. #### Cons Too many segmented upsells. It would be nice if the app were more comprehensive rather than requiring frequent upgrades to each feature. #### Vendor response Thank you for your insightful review! We're thrilled to hear that AfterShip has enhanced your customer communication and contributed to your improved return rates. We appreciate your feedback regarding the upsells and will take it into consideration as we strive to make the app even more comprehensive. Your support means a lot to us! Replied August 2025 --- ### It was a bit tricky to set up, but it worked fine after that. The support is great - Overall rating: 5/5 - Reviewer: Aron B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Once set up, it works very well. The support team is particularly worth mentioning; they are quick to respond and very helpful. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s the only product I know of that allows me to ship orders from Amazon to TikTok. That’s the only reason I set up a TikTok account in the first place. #### Cons I wasn’t sure exactly what the different products were for. I had to switch from Shipping to Feed. The setup wasn’t very intuitive for me either. #### Vendor response Thank you for your feedback! We’re glad to hear that our service helps you ship orders from Amazon to TikTok effectively. We appreciate your input on the setup process and will work on making it more intuitive. It's great to know that our support team has been helpful for you! If you have any more suggestions, feel free to share. Replied June 2026 --- ### Scam Company - Will Steal Your Money - Overall rating: 1/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI is pretty but otherwise useless. That's all. #### Cons They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. --- ### Very Good Customer Support and Portal Experience - Overall rating: 4/5 - Reviewer: Santhosh C. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the required resources, such as documentation and technical configurations, are already provided through the portal. The overall portal experience is very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer support has been very helpful. They are easily accessible through the regular portal chatbot as well. In my case, [sensitive content hidden] reached out via the chatbot and then continued the communication over email to trace and resolve the issue. #### Cons I don’t see any major drawbacks. The platform fits our business use case very well, and communication has been effective with regular portal updates. As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail. This would make it easier for users to debug issues efficiently. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Luisa G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent support and they're always ready to help. I had some issues with the ownership but they were ready to help at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Support and great sensitivity in understanding the client's need. The setup is very easy and understandable. #### Cons Nothing bad, I'm really satisfied with everything as the customer support really takes care of your needs. #### Vendor response Thank you for your wonderful feedback! We're thrilled to hear that our support team was able to assist you effectively and that you found the setup easy to navigate. Your satisfaction is our top priority, and we're glad we could help you with your ownership issues. If you need anything else in the future, please don't hesitate to reach out! Replied March 2026 --- ### Great app and Customer Support - Overall rating: 5/5 - Reviewer: Anthony P. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Their app is a great tool and their customer support is incredible, reliable, and always responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very customizable and easy to use, making them suitable for many different needs and purposes. #### Cons No cons to mention at all, everything works smoothly, reliably, and better than expected overall.... #### Vendor response Thank you for your insightful feedback! It’s great to hear that you find the product highly customizable and user-friendly, allowing it to adapt to various needs effectively. We’re thrilled that you appreciate the app and consider our customer support to be incredible and responsive. If you have any further suggestions or experiences to share, we would love to hear them! Replied September 2025 --- ### Aftership meeting review with Abishek Malviya - Overall rating: 5/5 - Reviewer: Doruk H. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast response, fast solving ways and always there to help. I feel as a team with Aftership and the proactive acts #### Cons Mailing can be quite exhausting, if we were to have aftership in our slack workspace the communication can be easier --- ### Great CS from [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Matthew M. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered great customer service on chat #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service from [sensitive content hidden], she helped em a lot. I hope to have her help me in the future. Thank you #### Cons nothing, all if it seems good. nothing, all if it seems good.nothing, all if it seems good.nothing, all if it seems good. --- ### Good Support - Overall rating: 5/5 - Reviewer: Sami A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AfterShip team was very helpful in helping resolve my issues. The fact that they are 24/7 makes it very convenient for my business. [sensitive content hidden] was very helpful. #### Cons The setup is a bit difficult at first but once you get used to it, it makes sense. It is quite expensive but you get what you pay for I guess. #### Vendor response Thank you for your feedback! We're glad to hear that our 24/7 support team was able to assist you effectively. We appreciate your understanding regarding the setup process and pricing, and we hope you continue to find value in our services as you become more familiar with them. Your insights help us improve! Replied May 2026 --- ### Easy and helpful service - Overall rating: 5/5 - Reviewer: Aisha O. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Easy, affordable, overall pleasant experience. Customer service is very helpful and thorough which is much appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros makes returns and tracking easy and it integrates with squarespace which is sometimes an issue for me as most companies only focus on shopify integration. #### Cons sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. #### Vendor response Thank you for taking the time to share your thoughts on your experience with us. We're thrilled to hear that our seamless integration with Squarespace and the ease of managing returns and tracking have made a positive impact on your business. We appreciate your feedback regarding the challenges you faced while editing the landing pages. We're continually working to enhance our platform, and your insight will help us improve the user experience, particularly in ensuring consistency across all landing pages. We're also glad to know that you've found our customer service helpful and thorough. Our team is dedicated to providing the support you need to make your experience as smooth as possible. If you have any more suggestions or need assistance with anything else, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback, and we look forward to continuing to support you. Replied January 2026 --- ### Great experience with Aftership - Overall rating: 5/5 - Reviewer: Jacob C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Aftership works perfectly for us as a business and in the price range is the best option on the market for tracking services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really easy to use, great interface, webhooks work perfectly. Used a couple alternative tracking services before Aftership that were below par. Customer support is always extremely quick and helpful, have been in touch with multiple support workers but the most recent Khushi was really helpful! #### Cons Email building is a little limited so we send our own through webhooks, still better than other services though...! Royal Mail not being supported as a courier is also a shame for the non-premium packages. #### Reasons for switching to AfterShip It was a poor product compared, the built in emails looked awful and the tracking was inaccurate... customers would receive emails 6+ hours after delivery #### Vendor response Thank you for sharing your experience with AfterShip! We're thrilled to hear that you find our interface easy to use and that our webhooks are working seamlessly for you. It's great to know that our customer support has been helpful in addressing your needs. We appreciate your feedback on email building and Royal Mail support. We'll consider this as we continue to improve our services. We're glad AfterShip is meeting your business needs and that you made a positive switch from TrackingMore! Thank you for choosing us! Replied April 2025 --- ### A great product with A+ support! - Overall rating: 5/5 - Reviewer: Sharly C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect. Whenever I have an issue to solve, they solve it immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aftership support is always very good, and this support person, [sensitive content hidden], was fantastic. #### Cons I can't think of any area that needs improvement. The product is excellent, and the support gets 5 out of 5 stars! #### Reasons for choosing AfterShip Aftership was more cost effective, and the communication with Aftership was great! #### Vendor response Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our support team and found our product to be excellent. Your satisfaction and feedback mean a lot to us, and we're glad we could assist you promptly. If you have any further questions or need assistance, we're always here to help! Regards AfterShip Replied May 2025 --- ### A very resourceful, top 10 shopify app that I've used and must vouch for after now years of ecom. - Overall rating: 5/5 - Reviewer: Darien H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Probably the features but without [sensitive content hidden], the UI, and the team, It would be just an amazing IDEA [sensitive content hidden] helps. He cares. #### Cons None really, I think just that , I didn't find it before crap tidio. #### Reasons for switching to AfterShip Very slow, cheap, arrogant, and wanted to always charge me for nothing. Cheap [sensitive content hidden],stingy, never cared, lost me so much, thank god for this app, I LOVE it. I mean just give it a try. .. you'll see --- ### So far so good! - Overall rating: 5/5 - Reviewer: Anna J. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered So far, AfterShip has been incredibly easy to work with. It was seamless connecting my products via Amazon to TikTok Shop. Bit of a learning curve with shipping but I look forward to a demo later today. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was exceedingly helpful in quickly troubleshooting my shipping issue. He was very knowledgeable about all platforms: AfterShip, TikTok Shop and Amazon FBA - and told me who I should contact for each issue. #### Cons None - it's only been about a week, but no negative experience just yet. Will let y'all know if I have any issues. #### Vendor response Thank you so much for your positive feedback! We're thrilled to hear that our support team was able to assist you effectively and that you've found AfterShip easy to work with. We appreciate your patience as you navigate the learning curve with shipping, and we're excited for your demo later today! If you have any questions in the meantime, feel free to reach out. We're here to help! Regards Team AfterShip Replied September 2025 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Carla B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I had a call with [sensitive content hidden], who helped me with the onboarding process at AfterShip. It was really helpful, and he answered all my questions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is easy to use and helps with syncing products and orders. I also appreciate [sensitive content hidden]’s support during the onboarding process #### Cons I’m currently still exploring the application, and so far, I haven't encountered any cons worth mentioning #### Vendor response Thank you for your positive feedback! We're thrilled to hear that you find our app easy to use and that our support team was able to assist you during the onboarding process. If you have any more questions or need further assistance as you explore the application, please don't hesitate to reach out. We’re here to help! Replied August 2025 --- ### Happy customer - Overall rating: 5/5 - Reviewer: campbell M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Great, [sensitive content hidden] was a huge help in coming up with the solution so we can now list our products correctly and sell more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros functionality of aftership was a great solution. We are an Amazon seller and being able to sync all of our listings to Tik tok shop was great #### Cons not being able to push through variations, this caused us a headache of having to create the variations first then back sync to aftership #### Vendor response Thank you for your thoughtful review! We're glad to hear that AfterShip has been a great solution for syncing your Amazon listings to TikTok Shop. We appreciate your feedback about the variations feature and understand the challenges it posed. We're continuously working on improving our services, and your comments will help us enhance the user experience. We're thrilled to know that our support team was able to assist you effectively. Thank you for choosing AfterShip! Replied July 2025 --- ### Aftership Tracking - Overall rating: 4/5 - Reviewer: Samuel E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Pretty good, support was quick to respond and their tracking features were great for use with our partners #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments #### Cons The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing #### Vendor response Thank you for your valuable feedback! We’re glad to hear that you found our tracking features and customer support helpful. We appreciate your input regarding the clarity of our product offerings, and we will work on improving the distinctions between our services. Your insights will help us enhance the overall experience for our users. Thanks again for sharing! Replied June 2025 --- ### Aftership review - Overall rating: 4/5 - Reviewer: Vesa V. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Quite good. Customer service has been helpful with our concerns about choosing the wrong plan at first. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pricing is reasonable even for a small company. Developer documents are good. Last mile carriers to Finland are supported. #### Cons Unclear presentation of plans and pricing changes during the purchase process. Sales person in initial meeting was a bit rude. #### Vendor response Thank you for your feedback! We're glad to hear you found our pricing reasonable and that our developer documentation and customer service met your needs. We apologize for any confusion regarding our plans and pricing, as well as for the experience you had with our sales representative. Your comments are valuable, and we will work on improving our communication and customer interactions. Please let us know if there's anything else we can assist you with! Replied June 2025 --- ### Support is good App customizatiton is good - Overall rating: 5/5 - Reviewer: Ataurrahman K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Returns is good. App which i have installed and use it. Returns Page is good and also technical support is Excellent #### Vendor response Thank you for your feedback! We're glad to hear that you find our app customization and technical support to be excellent, as well as our returns process. Your satisfaction is our priority! Replied June 2025 --- ### equalshuman - Overall rating: 5/5 - Reviewer: Nina Alison Vitolo V. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Afterships customer service was amazing. #### Cons nothing at all. #### Vendor response Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with AfterShip's customer service. Replied April 2025 --- ### The Best in its Class - Overall rating: 5/5 - Reviewer: Punit M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a wonderful 3 year journey with Aftership. We have grown along with them and can't imagine running out day to day operations without Aftership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We loved the status updates and the ability to track multiple providers in real time. All the major logistics providers can be tracked with Aftership. #### Cons The pricing could be a little competitive. We would love to send text message notifications to our customers but the additional costs are stopping us. #### Vendor response Thank you for your review! We're thrilled to hear that you find Aftership to be the best in its class. Our status updates and real-time tracking feature are designed to provide you with a seamless experience across multiple logistics providers. We appreciate your feedback regarding pricing and text message notifications. We constantly strive to offer competitive pricing and explore options to enhance our services. We're grateful for your 3-year journey with us and look forward to continuing to support your day-to-day operations. Replied June 2024 --- ### Great product and amazing customer service - Overall rating: 5/5 - Reviewer: Dave S. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Wonderful experience using AfterShip. Great value for the money and easy to use API / Webhook. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support was amazing! Aftership employee, [sensitive content hidden], set up a conference call and walked me through solving my issue step by step in real time. I never receive this level of support from other companies. Super friendly and personal experience. #### Cons Sometimes tracking don't update or break. Also there are a few foreign postal carriers that my users would like to use and AfterShip hasn't implemented them. #### Vendor response Thank you for sharing your experience! We're thrilled to hear that you found our product great and our customer service amazing. We appreciate your feedback on the tracking updates and foreign postal carriers. We're constantly working on improvements and hope to address these issues in the future. It's wonderful to hear that you had a great value for your money and found our API/Webhook easy to use. Thank you for choosing AfterShip! Replied June 2024 --- ### Medium Plus, Seattle - Overall rating: 5/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered We have been overall satisfied with the service, and have enjoyed seeing improvements roll out in the past few months to continue building the service. Nice work! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The service is very robust, and an effective solution for our business. It's great to see detailed tracking for each of our shipments, which really helps with our customer satisfaction as well. #### Cons We are intrigued about the Premium tier features for AfterShip, but our business is small and cannot afford to double the investment. Hopefully a mid-tier additional solution will be available in the future. #### Vendor response Dear Medium Plus Team, Thank you for taking the time to share your thoughts on our service! We’re thrilled to hear that our robust tracking features are enhancing your customer satisfaction and providing value to your business. We understand your concerns regarding the Premium tier and appreciate your feedback on the potential for a mid-tier solution. Your input is invaluable as we constantly strive to improve and expand our offerings to better serve businesses of all sizes. We're glad to know you've noticed the recent improvements, and we’re committed to continuing this momentum. If you have any more suggestions or specific features you'd like to see in the future, please don’t hesitate to reach out. Thank you once again for your support, and we look forward to serving you in the coming months! Replied September 2024 --- ### Amazing Product and Customer Service - Overall rating: 5/5 - Reviewer: Sylvia V. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great! I am used to spending too much time being passed from department to department for other things and it has been refreshing that all my chats so far have been resolved in 10-15 max. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful. #### Cons I feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan. #### Reasons for choosing AfterShip I found the other products more confusing to figure out, and more pricey. While I would ideally like to have a real time shipping option on my site to give customers a definite shipping rate, as a small business, it is quite expensive and also being a Canadian retailer that does business equally between US and Canada, I have found a lot of the products are limited to only one ship from address. My situation is complicated in that I use a shipping broker where I drop products off and they truck to the US border so if I were to use the real time shipping, I was not able to switch between Canadian address for Canadian customers and US address for US customers. So for me I am using the tracking services and that is awesome. --- ### Aftership is a MUST HAVE APP!!! NO DOUBT!! :) - Overall rating: 5/5 - Reviewer: Natalie T. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was so awesome! I wish there were more people like him on this earth! They really do care about your business success. I have used the platform since 2020 and it has always been my saving grace! I just got an order after I sent my 1st email to my email contact customer list of which I have accumulated through Automizely Marketing and Email, Pop ups!! They are amazing!!! I want to give a HUGE SHOUT OUT TO [sensitive content hidden], he is the best!!!! Thank you so very much!!! I appreciate [sensitive content hidden] and his top notch customer service!!! #### Cons I have nothing bad to say about AfterShip :) ## More reviews [Next reviews](https://www.softwareadvice.com/shipment-tracking/aftership-profile/reviews/?page=2) --- AfterShip Reviews, Pros and Cons - 2026 Software Advice