Textline 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Textline

4.9

(168)

Pricing

Pricing available upon request

About Textline

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages.

Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations.

Textline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures.

Textline Screenshots

Textline Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Essentials

Pricing available upon request

Plan includes:

Announcements
Automations
Scheduled Messages
Webchat
NPS And CSAT Surveys
Domain Claiming
Admin And Agent Roles
Custom Contact Fields
Teams
Multi-Factor Authentication (MFA)

Pro

Pricing available upon request

Plan includes:

Routes
Timer Automations
Custom Surveys
Smart SMS
Unlimited Conversation History
Unified Inbox
Dispositions
Custom Agent Roles
Salesforce Integration
Priority Support With Dedicated Customer Success Manager

Enterprise

Pricing available upon request

Plan includes:

Flexible Implementation
Advanced Security Features
Personalized Account Plans
All Features From Pro Plan

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Textline Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Textline
2-Way Messaging
API
Appointment Management
Automated Responses
Communication Management
Contact Database
Contact Management
Customer Communication
Customer Engagement
Customer History
For Sales Teams/Organizations
HIPAA Compliant
Interaction Tracking
Key Performance Indicators
Lead Capture
Live Chat
Mass Texting
Message Personalization
Messaging
Multi-Channel Communication
Patient Engagement
Performance Metrics
Real-Time Notifications
Reporting/Analytics
Scheduled Messaging
Scheduling
Social Media Integration
Support Ticket Management
Third-Party Integrations
Usage Tracking/Analytics
Workflow Management

Textline Integrations

Twilio

Freshdesk

Zendesk Suite

Aircall

Talkdesk

Zapier

See all 19 integrations

Textline User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

5.0

Functionality

4.7

Evan K.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great Product and Team

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons:

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Shae W.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Great Product! Easy to Use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user-friendly, and the support team is responsive and very helpful! It does more than we expected it to and has added ease to our programming and client follow-up.

Cons:

N/A- We like using text line; the automations and shortcuts are helpful, and we don't have any cons.

Reasons for switching to Textline

Talkdesk is clunky and all of their upgrades are not helpful

Max F.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

The best SMS app for Pipedrive users

Great customer service and a useful product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great UI and features for teams needing to SMS their customers.

Cons:

The pricing per SMS is higher than many other available products (particularly in Aus).

Vendor Response

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied July 2020

Lynette G.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Great Value and Friendly People

I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Cons:

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

Reasons for choosing Textline

I checked out about 8 other companies. The ability to text from my landline and not have a separate phone number was big for me. Texline offered that and was priced fair.

Reasons for switching to Textline

The services were the same as Zipwhip but for a much better price. I also found that everyone who I have worked with at Textline to be very knowledgeable and friendly.

Genevieve M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Great Easy to Use Service to Connect with Clients

Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's ease of use and ability to text clients.

Cons:

Nothing. It's simplicity is perfect for our needs.

Reasons for choosing Textline

Cost, flexibility in pricingm and ease of using the app.

Vendor Response

Hi Genevieve, We appreciate you for taking the time to write this review! It's great to hear you find Textline easy to use and reasonably priced! We value your support and we're always open to hear your feedback. Happy Texting :D Jenny from the Textline Team

Replied March 2022

Mikaël C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Easy to use two-way-texting with awesome customer service team

We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Cons:

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Reasons for choosing Textline

Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service.

Reasons for switching to Textline

The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials.

Vendor Response

Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Replied October 2020

Verified

Reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

Fully Functional SMS product focused on Teams

The teams moved to it from Dialpad without a loss of functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UI is super easy to use with the ability to add macros for quick responses.

Cons:

Migration features are non-existent. Would love to be able to have migrated conversations from the application we came from.

Reasons for switching to Textline

We switched to Talkdesk for our call center functionality. Talkdesk didn'pt have built-in sms but they partnered with Textline to provide that functionality.

Vendor Response

Thank you for your feedback and insightful review. We really value your support! It sounds like providing a solution to import conversations could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at Laura@textline.com. Laura, from the Textline Team

Replied May 2020

Kelly G.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

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