CommPeak Speech-to-Text 2026: Benefits, Features & Pricing

For many businesses, call recordings are a vast, untapped resource. While recording customer interactions is standard practice, extracting meaningful data from thousands of hours of audio is a time-consuming activity. CommPeak’s AI Call Analysis addresses this challenge by converting raw audio into structured, actionable insights. By combining automated transcription, summarization, and sentiment analysis, users can understand both call content and how calls were delivered, without having to listen to recordings from start to finish.

Turning Audio into Searchable Text
AI-powered transcription transforms opaque audio files into searchable text. In a traditional setup, finding a specific conversation about a refund or a compliance issue requires manually scrubbing through timelines.Managers can locate specific keywords, topics, or policy mentions across the entire database of calls. Instead of replaying full conversations, managers can read through accurate transcripts to check details, turning what used to be a hours-long task into a quick scan.

Streamlining Reviews with AI Summaries
Beyond simple transcription, CommPeak’s tool provides context through AI-generated summaries. Wit...