All XM for Strategy & Research Reviews
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XM for Strategy & Research Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.6
Value for money
4.4
Functionality
4.6
Pros
"The data visualization options and the survey builder makes composing complex surveys and sharing the data a breeze."
"Qualtrics XM is a powerful, flexible tool that can perform funtions as basic as a survey on lunch preferences to research surveys with IRB-required anonymity."
"Qualtrics XM made setting up and publishing surveys easier and faster, enabling us to expand our marketing research deployment and continuously feed the database."
Cons
"Due to its capacity for high-level performance, many of the tools, options, and settings are not intuitive."
"Things that drive me crazy about Qualtrics:The complexity of adding features to your account (I now have two separate accounts because it was impossible to add one simple feature to my existing account)Bugs (my directory was not recognizing duplicates and it took weeks to get resolved)Sometimes customer service is great, sometimes its awful (see directory issue above)"
"The reports feature of Qualitrics has multiple glitches and is not as viewer-friendly when trying to look at data within the platform."
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