# Digitail Software Reviews, Demo & Pricing - 2026 > Review of Digitail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/veterinary/digitail-profile/ --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / Digitail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/)[Alternatives](https://www.softwareadvice.com/veterinary/digitail-profile/alternatives/) # Digitail Review From $289/month Free trial 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Digitail 4.7 [(100)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Pricing Starting at $289.00 per user per month ### About Digitail Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today! ## Digitail User Interface ## Popular Digitail Alternatives Main Product Digitail 4.7 [(100)](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.68Value for money - 4.69Customer support - 4.37Functionality Pricing Starting at $289.00 per month Alternative Product [DaySmart Vet](https://www.softwareadvice.com/product/356421-DaySmart-Vet/) 4.6 [(284)](https://www.softwareadvice.com/product/356421-DaySmart-Vet/reviews/) Ratings Breakdown - 4.62Ease of use - 4.56Value for money - 4.66Customer support - 4.38Functionality Pricing Starting at $116.00 per month Alternative Product [ezyVet](https://www.softwareadvice.com/veterinary/ezyvet-profile/) 4.6 [(278)](https://www.softwareadvice.com/veterinary/ezyvet-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.48Value for money - 4.52Customer support - 4.48Functionality Pricing Starting at $260.50 per month Alternative Product [IDEXX Neo](https://www.softwareadvice.com/medical/idexx-neo-profile/) 4.2 [(117)](https://www.softwareadvice.com/medical/idexx-neo-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.34Value for money - 4.54Customer support - 3.90Functionality Pricing Starting at $290.00 per month Alternative Product [Instinct Science](https://www.softwareadvice.com/veterinary/instinct-emr-profile/) 4.9 [(238)](https://www.softwareadvice.com/veterinary/instinct-emr-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.78Value for money - 4.91Customer support - 4.77Functionality Pricing Available upon request Alternative Product [Covetrus Pulse](https://www.softwareadvice.com/veterinary/evetpractice-profile/) 4.0 [(542)](https://www.softwareadvice.com/veterinary/evetpractice-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 3.99Value for money - 4.34Customer support - 3.64Functionality Pricing Available upon request ## Digitail Pricing and Plans Starting price: $289.00 per month Free Trial Free Version Digitail $289.00 per user, per month Plan includes: - Cloud-based - SOAP Medical Records - Scheduling & Online Booking - Inventory Management - Billing & Payments - Wellness Plans - Email Campaigns - Pet Parent App - Reporting & Analytics - Flowboard Read More ## Digitail Features - Popular features found in Veterinary Billing & Invoicing Calendar Management Client Management Confirmations/Reminders EMR/EHR Imaging and X-rays Inventory Management Payment Processing Prescription Processing Treatment Planning - More features of Digitail Activity Dashboard AI Copilot Alerts/Notifications API Appointment Scheduling Charting Communication Management CRM Customer Database Data Import/Export Document Management Document Storage Electronic Payments Electronic Signature Email Reminders E-Prescribing Generative AI Historical Reporting Invoice Management Live Chat Medical Billing Patient Intake Patient Portal Patient Records Management Reminders Reporting & Statistics Self Service Portal SMS Messaging SOAP notes Status Tracking Task Scheduling Telemedicine Template Management Third-Party Integrations Workflow Management ## Digitail Integrations Vetcove Integration rated 4.4 from 10 reviews SendGrid Integration rated undefined from -1 review Stripe Billing Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Talkatoo Integration rated undefined from -1 review ReviewTrackers Integration rated undefined from -1 review See all 13 integrations ## Digitail User Reviews Overall Rating 4.7 Ratings Breakdown 5 83% 4 11% 3 3% 2 2% 1 1% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.4 Christina L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 A Good App 5 Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient. I especially like how easy it is to send emails and manage client communication in one place Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like that Digital allows you to send emails to clients quickly, easily, and in an organized way. It is easy to use most of the time. Cons: I dislike that Digital does not allow users to send mass emails to clients quickly and easily. I wish that this system had this in place. Reasons for switching to Digitail Because you it was told to us we would be able to send mass emails. Vendor Response Thanks for the kind words! Making client communication simple and organized is something we care a lot about, so it's great to hear that's landing well for your team. We hear you on mass emails, and we're actually in the process of rolling that feature out in the near future -- one of our team members will reach out to you directly to see if you'd be interesting in joining the beta program. Thanks again for the review and feedback on where we can deliver better for you. Replied May 2026 Read More AS Anne S. Verified reviewer Veterinary 2-10 employees Used daily for less than 12 months Review source Reviewed April 2026 Extremely Versatile, Full of Bonus Features, Best All-Around Vet Software! 5 A+ I am glad I chose Digitail as my software. I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware. I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls. It is also very easy to document client interactions and they can also interact and request appointments through the app. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls. I also love the ability to store digital files in their cloud that owners can access via link instead of having to email huge files. I also love the client facing app where owners can access their pet's records and if traveling, other digitail vets can too. Cons: There are a few things I can not move, like the chat bot and announcement tabs. Sometimes they are in the way and I have to turn the phone sideways to get them out of they way. It should be a choice if the user wants it in the menu or easy access. Reasons for choosing Digitail There were many others that I am familiar with and would never choose for myself, the ones listed before and Neo and Corner stone could be added to the list. Vendor Response Thank you so much for this incredibly thoughtful review. Coming from someone with hands-on experience across so many platforms, choosing Digitail means a great deal to us. We don't take that lightly. It's wonderful to hear that the mobile accessibility, cloud file sharing, and client facing app are all working so well for your house call practice. That kind of flexibility is exactly what we had in mind, and it's great to hear it translating so well in the field. Your feedback on the chatbot and announcement tabs is really practical. Being able to customize what's visible and within reach on a smaller screen is a completely reasonable ask, especially for mobile-first users like yourself. We've noted this. Thank you again for such a detailed and generous review! Replied May 2026 Read More GC Georgiana C. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed March 2020 the best platform for veterinary clinics 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We started using Digitail 2 years ago and it has been the best decision for our practice. The features that helped us the most were the reminders for appointments that the platform sends automatically to pet owners and the support that the platform offers for keeping patient records. Before Digitail we had to call the owners ourselves to remind them about their appointments and we kept all patient records on paper and that was very time consuming. Cons: Because before Digitail we were using pen and paper, it took a while for the staff to get used to the new order of things, but their customer support is always there to help. Read More DL Deana L. Verified reviewer Veterinary 11-50 employees Used daily for less than 6 months Review source Reviewed May 2024 STAY AWAY FROM DIGITAIL! 1 The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. Cons: They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. Reasons for switching to Digitail We were trying to find something a little less tedious with more current features. Yeah, it backfired completely. Vendor Response We thank you for the feedback. I’m sorry to hear about your frustrating experience with our software and support team. This isn’t the service we strive to provide, and I apologize for the inconvenience. We’ve taken your feedback seriously and have already made changes to address the issues you faced. Unfortunately, we couldn’t resolve them in time for you, and I regret that we lost your trust. Thank you for helping us improve. Replied August 2024 Read More HT Heidi T. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Review source Reviewed May 2026 Digitail has been the best change we could have made. 4 Digitail has been a great change from the archaic PMS we used to use. I'd recommend Digitail to practices that want to continue to grow and are not afraid of change and innovation. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I love that it is evolving and they take our suggestions serious so it keeps up with tech. The customer service is quick and helpful. The interface is easy to learn and use. Cons: Since they make so many changes - it seems to break other parts, so we seem to have to manage or work around a process we get used to until it is fixed. Reasons for choosing Digitail They had better customer service and more personalization's. As a newer company we felt they would take our recommendations and continue to innovate the software. Reasons for switching to Digitail They were going to be sunsetting the software and we kept running into limitations. Vendor Response Thank you so much for this thoughtful review, Heidi. Knowing the rapid evolution and customer service are making a real difference for your practice is great to hear! Shipping fast can occasionally mean something that was working ends up needing a fix, and we know workaround time costs your team real hours. It's an active area of focus for us — and in the meantime, if you ever hit one of these, please ping your CSM or support@digitail.io the moment it happens. We'd rather catch it fast than have you working around it. — The Digitail team Replied May 2026 Read More KS Kaitlynn S. Verified reviewer Veterinary 2-10 employees Used daily for less than 6 months Review source Reviewed April 2026 Great for mobile practices! 5 Overall, our experience with Digitail has been very positive. It supports a modern, client-centered approach to care and helps us stay organized and connected while working in the field. It’s been a strong fit for our workflow and has improved both our internal efficiency and the client experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Digitail keeps everything streamlined and accessible, which is especially important for a mixed animal mobile practice. Scheduling, medical records, client communication, and payments all live in one place, and the interface is intuitive for both our team and our clients. The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow. The support team has always been extremely responsive and helpful, which has made a big difference as we’ve gotten up and running. Cons: Like most platforms, there are occasional limitations with customization and certain workflows that could be more flexible, especially for a mobile or non-traditional practice model. Forms could benefit from additional customization and a more modern feel, but they are currently functional and straightforward to use. Reasons for choosing Digitail We chose Digitail for its customization and built-in AI capabilities. The platform allows us to tailor workflows, templates, and communication to fit our specific needs as a mobile practice, while the AI tools help streamline documentation, automate tasks, and improve efficiency across the board. This combination made it stand out compared to more traditional systems. Vendor Response Thank you for such a thorough and thoughtful review! Hearing that Digitail is working well for a mixed animal mobile practice is really exciting for us. That kind of flexibility across different practice models is something we genuinely care about. It's great to know that scheduling, records, communication, and payments all feeling connected has made a real difference for your team and your clients. And we're so glad the support experience has been a positive one as you've gotten settled in! Your notes on forms and workflow flexibility are well taken. Mobile and non-traditional practices have unique needs, and we know there's more we can do to meet them. Feedback like yours helps us get there. Thanks so much for sharing your experience. We're proud to be part of how you deliver care in the field! Replied May 2026 Read More ML Marelize L. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed May 2026 Grand slam. 5 Been working on Digitail for 4 years now. Some futures would have been nice to have without hopping from one to another with a tick. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Sufficient come back with updates. When asked for help they respond within the the right time zone. I like that it goes for digital because these days we are all about digital. Cons: A lot of ticks to get where you want to be. You need to click a lot to get where you want to be. Which can get quite irritating. Reasons for switching to Digitail Worked on a OKI printer and it was having a old hospital in your work space. Vendor Response Hi there Marelize, Four years with us means a lot, so thank you! Glad the support and digital-first approach are working for you. On the clicks: try Quick Search if you haven't yet. It pulls up any patient, client, or contact from any screen (name, phone, microchip, or # + ID) and skips a lot of the menu hopping. If there are specific workflows that still feel click-heavy, send them our way — that's the kind of detail our product team uses to decide what to streamline next. The Digitail Team Replied May 2026 Read More HW Heather W. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Review source Reviewed April 2026 Overall Good Software Transition 4 Overall our experience has been positive. There have been some difficulties or bugs that have occurred but it is encouraging that changes/updates are continually being made. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: It has a lot of features in one bundled product. Therefore we don't need to have separate company for an app, texting, AI etc. Cons: The inventory module could be improved has far adding reorder points and reorder amounts. Also the reporting module could be better. Reasons for choosing Digitail Digitail was more affordable and seemed to be a all in one program. Reasons for switching to Digitail Our current server was full and we made the decision to go to a cloud based software. Vendor Response Thank you for sharing this! We're so glad the all-in-one approach is delivering real value by keeping everything under one roof. Your feedback on inventory is spot on. Reorder points and amounts are the kind of practical, day-to-day tools that make a big difference in keeping a clinic running smoothly. Same goes for reporting. These are areas we're actively looking to strengthen, and notes like yours help us prioritize. We also appreciate your patience through any bumps along the way. Bugs are never fun, but we're committed to moving fast on fixes and improvements. Thanks for sticking with us and for taking the time to share such constructive feedback! Replied May 2026 Read More TG Tienne G. Verified reviewer Veterinary 2-10 employees Used daily for more than 2 years Review source Reviewed May 2026 ORIGINAL DIGITAIL USERS 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: THE ABILITY TO USE A CHAT FEATURE TO TALK TO SOMEONE OR THE AI TO GET QUICK RESPONSES. ITS NICE TO SEND A MESSAGE AND WALK AWAY TO STAY BUSY. Cons: I DONT LIKE THE UPDATES THAT FREQUENTLY HAPPEN THAT DONT ALWAYS NEED TO BE A FEATURE. I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED. Reasons for switching to Digitail Needed to go paperless with new staff members coming on board as well. Vendor Response Thank you for taking the time to share this, both the good and the honest feedback. Really glad the chat feature is working well for you. Being able to fire off a message and get back to your patients without waiting around is exactly what we were going for, so it's great to hear it fits into your workflow that way. On the updates, that's fair feedback, and we take it seriously. Prioritization is something we're always working to get right, and we know it doesn't always feel that way from the outside. If there are specific things your practice needs that feel like they keep getting deprioritized, we'd genuinely love to hear them as that kind of direct input is what shapes our roadmap. Thanks again for being part of Digitail. Replied May 2026 Read More AB Alicia B. Verified reviewer Veterinary 11-50 employees Used daily for less than 12 months Review source Reviewed April 2026 Digitail is made for you! 5 There is continued updates that continue to adapt and make the system more efficient for clinical practice and easy access to help with great response time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Digitail is user friendly and the AI integration along with other integrations make workflow efficient. Cons: Some things are not fully utilized at our practice and can be made more useful for hospitalized patients- the whiteboard is an example. Reasons for switching to Digitail Wanted to switch to a cloud based PIMS system. Vendor Response Thank you so much for the thoughtful review! We're glad to hear that the AI integration and overall workflow efficiency have been making a difference at your practice. The whiteboard feedback for hospitalized patients is really valuable, and that's exactly the kind of specific, clinical insight that helps us prioritize meaningful improvements. We know inpatient workflows have unique demands, and we want Digitail to rise to that. That said, we have plenty of resources to help you learn how to fully utilize Digitail on our website. It's also wonderful to hear that our support team has been responsive! We work hard to make sure help is always close by. Keep the feedback coming, and thank you for being such an engaged part of the Digitail community. Replied May 2026 Read More Showing 1 - 10 of 100 Reviews [See All Reviews](https://www.softwareadvice.com/veterinary/digitail-profile/reviews/) ## Digitail Popular Comparisons [DaySmart Vet vs Digitail](https://www.softwareadvice.com/compare/64441-digitail/vs/356421-DaySmart-Vet/)[Instinct Science vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/instinct-emr/)[Covetrus Pulse vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/evetpractice/)[Shepherd vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/shepherd/)[ezyVet vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/ezyvet/)[Cornerstone Software vs Digitail](https://www.softwareadvice.com/veterinary/cornerstone-profile/vs/digitail/)[IDEXX Neo vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/idexx-neo/)[Provet vs Digitail](https://www.softwareadvice.com/veterinary/digitail-profile/vs/provet/) [Compare All Alternatives](https://www.softwareadvice.com/veterinary/digitail-profile/alternatives/) ## See what companies are saying about Software Advice