Hippo Manager 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hippo Manager

3.9

(133)

Pricing

Starting at $119.00 per month

About Hippo Manager

Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.

Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins. Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.

Hippo Manager comes with an integrated POS system, which enables users to enter transactions, create invoices and accept payments. It can also manage coupons, discounts and gift cards and email receipts.

The solution can be accessed through any device with an internet connection. Hippo Manager charges on a per vet per month basis. The solution comes with the support of unlimited patients and users, unlimited date storage and unlimited customer support.

Hippo Manager Screenshots

Hippo Manager Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Core

$119.00

per user, per month

Plan includes:

Appointment Scheduler
Client Reminders (Email
DICOM Viewer
Etc
Etc.)
Inventory Management
Lab Integrations
Medical Records/SOAP Notes
Patient Portal
Postcards

Enterprise

Pricing available upon request

Plan includes:

Access to API
Customized KPI Reporting
Dedicated Account Manager

Data Migration (Optional)

$1,750.00

Plan includes:

Customized Timelines and Processes
Dedicated Migration Manager
Includes Test Loads to Maximize Data Accuracy
Step-by-Step Review Process

Hippo Manager Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Hippo Manager
Accounting
Alerts/Notifications
API
Appointment Scheduling
Charting
Document Storage
Invoice Management
Patient Portal
Patient Records Management
Reminders
SOAP notes

Hippo Manager Integrations

Google Calendar

Hippo Manager User Reviews

Overall Rating

3.9

Ratings Breakdown

33%

39%

19%

Secondary Ratings

Ease of Use

3.8

Value for money

4.1

Customer support

4.2

Functionality

3.6

Katie W.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Yuck

Previously 3

Would not have chosen, would not choose again or recommend. The program is extremely bulky and buggy.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 3

Functionality

Previously 2

Pros:

It is cloud-based, so the ability to log in from other computers, even ones not on the network, is greatly useful.

Cons:

What should take one or two steps to complete, takes 12. It is extremely buggy, frequently creating fake charts at the start of the day. Making appointments for multiple patients takes so long.

Shawna G.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Pims

Overall for the price it’s a good deal, but they need to keep up with what doctors need to keep their system updated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user friendly and intuitive to learn. It’s could based so you can access your records/invoicing on the go.

Cons:

Inventory is not accurate, tech support is great, customer support is terrible. When first launched I had an account manager, now I never receive call backs about questions I have.

Reasons for choosing Hippo Manager

The price

Vendor Response

Thank you Dr G for taking time to provide feedback! We would love to better understand what is happening with your inventory as well as connect you with your account manager. If you can let us know a few days/times that can work we will do our very best to accommodate.

Replied November 2021

AMANDA P.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Hippo helps me be more efficient

Previously 5

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Pros:

Integrated invoices, charts, medications and vaccines. Cloud based is fantastic for access anywhere. Customer service is fantastic.

Cons:

Reminders are from an arbitrary email which clients think is spam. Reminders do not list date due.

Serena T.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

I am very happy with hippo!!!

I have been very pleased with Hippo for record keeping. It is so easy to use and I have very rapid access to my patients' records. I really appreciate that they are constantly working to update and improve Hippo. Also, I met the Customer Support at the CVC - great to meet the people who have helped me initially, CSR routinely for technical questions. I also really appreciate that Hippo seems to be actively updated and improved for ease of use and function.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall, myself, my receptionist and assistant/technicians are very pleased with using Hippo. We use it all day most days and having document storage capacity and accessibility is key!! It just seems very easy to navigate and access easily from multiple locations. The customer support has been amazing!! There are a few changes that I think would be helpful and the capability to set up certain types of reminders and service codes that would be really useable for us, which I will include below.

Cons:

I am so happy with it overall, that is hard to say but the things I would like to see change, are the number of decimal points/zeros on an invoice after each item. See example below. Seen By: Serena Turner Chart Note: Phone 2019-09-11 08:55:00 Patient Item Qty. Total Gypsy Cefpodoxime 200 mg tablets 20.00000 $47.00 Phone Consultation 1.00000 $20.00 Euthanasia Housecall Large Patient 1.00000 $200.00 Paw Print made by Rolling Acres 1.00000 $25.00 Rolling Acres Private Cremation 50-150# 1.00000 $245.00 I just don't think having anything in the hippo system to the 0.0000 is practical, and it looks strange on invoices as well as pharmacy labels. This same system/issue impacts typing in the quantity on prescriptions for 100 count or more, you have to erase zeros to be able to type the number prescribed. Another thing I think could be addressed is the number of reminders - the top 5 - that show up on a vaccine certificate. If a 3 year vaccine schedule is being used, often the vaccines won't be on that top 5 reminder list so you have to either send multiple certificates or I delete reminders like the Annual Wellness Exam in order to have the 3 year DA2PP date show up, for example.

Reasons for choosing Hippo Manager

It may have been the initial customer service and response that helped make my decision - I'm sorry I can't remember exactly all of the reasons, but I am very pleased with my choice of Hippo.

Vendor Response

Dr. Turner, Thank you for your feedback and review of Hippo Manager. We are dedicated to providing a future-proof veterinary practice management software that remains ready to deliver on the needs of our partner practices and the emerging trends of a highly evolving industry. We focus on our mission of empowering veterinary professionals to thrive by, delivering excellent customer service and making improvements as well as adding new features, a regular part of our day to day operations. Our customer success team is made up of a lot of individuals ready to assist practices in getting the most out of Hippo Manager! Thanks for being a member of the Hippo Herd!

Replied October 2019

Verified

Reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Fantastic Software. Can't believe I stuck with the old for so long

The team has been great from a support perspective . My life has been made easier by this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that it is mobile enabled. It works where I work

Cons:

Had to learn a new system, but overall its simple and intuitive

Vendor Response

"My life has been made easier by this software" is exactly what we are developing Hippo Manager for! We love to hear that our mobility and intuitive design has aided you in practicing veterinary medicine and delivering excellent patient care. Learning a new system is always challenging, but our training and support team are there to help at every step. We appreciate your business!

Replied October 2018

Melinda F.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

2.0 ruined a wonderful software.

The people there are LOVELY! They no longer seem to have enough of them, but everyone I have dealt with is professional and capable. They seem severely overwhelmed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Still has great customizable layout of medical record. Still has efficient charting with customizable note templates that populate the invoice. I love these features. I will miss Hippo when I leave them --which will be soon.

Cons:

The recent "upgrade" to 2.0 made the software simply unmanageable for our practice. Workflow is now severely bogged down. Billing is so much harder. Inventory numbers have become random garbage. I am so sad for all this negative change.

Reasons for choosing Hippo Manager

cost, and features.

Vendor Response

Thank you Dr F for the opportunity to serve you and your team. We appreciate all you have done to support us as we've continued to improve the platform. We are disappointed we have clearly missed the mark in meeting your expectations. You will be missed.

Replied December 2022

Danielle L.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Hippo Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.

Cons:

There are several functions that don't work as intended, and many glitches that sometimes slow down using the software: The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example. The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine). There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor. There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)

Vendor Response

Hi Dr. Larsen, Your detailed feedback is appreciated and we will have our support team log these issues as well as reach out to you directly for a resolution as fast as possible. Hippo Manager is built to be future-proof, we will only have more integrations, more features and more improvements as we grow alongside our veterinary partners and anticipate industry needs. We will get these issues handled for you promptly and look forward to your updated review. Thank you for being a valued member of our Hippo Herd

Replied May 2019

Sam M.

Verified reviewer

Veterinary

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed March 2024

Easy for stay up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The format of the medical records for our clients

Cons:

Navigating to other patients accounts and records

Verified

Reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Hippo. Inexpensive. User Friendly. Quick to learn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UI is very easy to use. It is accessible on multiple devices. Priced very well. Cloud backup.

Cons:

Creating packages and figuring a way to work the inventory numbers and pricing without staff finding out would be great. Some more in depth administrative features would also be great. More options on what to give access for and what staff shouldn't be able to do. Roles are too vague.

Vendor Response

Thanks for taking the time to review Hippo Manager. We work very hard at creating an easy to use and intuitive product that separates us from competitors. We also take the time to log any feature requests from our users so we can shape the future needs of our software around those of our veterinary partner practices. Thanks again for your review, we're focused on empowering veterinary professionals to thrive and glad we're doing just that!

Replied May 2019

Verified

Reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Love it

We are incorporating telemedicine into our practice so since hippo is cloud based it really helps us stay on top of everything. Adding in the zipwhip app too has been amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessibility- I can jump on Hippo anywhere that I get an internet signal making it easy to up date records, check my schedule, or order up new medications.

Cons:

Still figuring out easiest way to do accurate reminders and prevent old reminders from cluttering our list.

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