--- title: "3CX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 3CX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 3CX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) / 3CX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) # 3CX User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 469 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 279 reviews (59%) - 4 stars: 131 reviews (28%) - 3 stars: 41 reviews (9%) - 2 stars: 10 reviews (2%) - 1 star: 8 reviews (2%) ### Most mentioned pros - We have 2 locations across USA and Mexico and we were able to connect both sites into one system. - I love 3CX for not missing any work calls when I’m away from my office. - the product is valid, we use it for a test voip "centralino", has very usefull tools and function. ### Most mentioned cons - The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. - The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. - We have had recent issues where it has been difficult to transfer calls and they drop. ## 3CX customer reviews Showing reviews 1-25 of 469 (page 1). ### Great cloud solution for VoIP - but needs to elvove - Overall rating: 4/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. #### Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. --- ### Very good and cost effective - Overall rating: 4/5 - Reviewer: Dennis d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 3CX is very good and you can start out for foree. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. #### Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. #### Reasons for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. #### Vendor response Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) Replied April 2025 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Lyle K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone #### Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. --- ### Great Phone System with Texting Option - Overall rating: 5/5 - Reviewer: Emma J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. #### Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. #### Vendor response Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Replied March 2026 --- ### Superb feature rich phone system - Overall rating: 5/5 - Reviewer: Wasek T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console. #### Cons The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version. #### Vendor response Hey Wasek! Thanks for your review. We're glad to hear you've had a great experience with 3CX and found the system flexible and reliable across devices. With Version 20 Update 6 Final, reporting features have been improved we recommend checking it out! We appreciate your feedback on the interface changes - it's noted. Replied July 2025 --- ### Tremendous 3cx - Overall rating: 5/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. #### Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. --- ### User friendly versatile communication - Overall rating: 4/5 - Reviewer: Rena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. #### Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. --- ### Cuts down transfer time - Overall rating: 5/5 - Reviewer: Faith W. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers #### Cons The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient. #### Vendor response Hello Faith! Thanks for your review. We're glad to hear 3CX has helped streamline call transfers and is easy for your team to navigate. We appreciate the note on occasional crashes - your feedback is noted. Replied October 2025 --- ### 3CX call features - Overall rating: 3/5 - Reviewer: Blair B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we use this function daily as a business. It helps us reroute calls to the appropriate people and help our customers at ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use. #### Cons I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times. #### Vendor response Hello Blair! Thanks for your review. We're glad to hear 3CX is helping your team manage daily calls effectively across devices. We appreciate the feedback on SMS limitations and occasional connectivity issues - both points are noted. Replied November 2025 --- ### 3CX IS AGREAT - Overall rating: 5/5 - Reviewer: ALFREDO S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also #### Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. #### Vendor response Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) Replied March 2026 --- ### Simple and effective telephone system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 3CX is a great value system that is easy to maintain and simple to use. #### Cons It is not as feature rich as some other phone systems. #### Reasons for switching to 3CX We had an on premise Analogue telephone system that we migrated over to 3CX Digital. #### Vendor response Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! Replied February 2025 --- ### optimal voip suite - Overall rating: 5/5 - Reviewer: diego p. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. #### Cons The mobile app is not very good, old gui, but the functionality is very good, we like it #### Reasons for switching to 3CX my service provider sponsorized it, we like it #### Vendor response Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) Replied March 2025 --- ### A fantastic system - Overall rating: 5/5 - Reviewer: Craig F. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment. #### Cons 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted. #### Reasons for switching to 3CX It's £10 per line with 8x8 and now I pay less than £5 a month for all my lines. #### Vendor response Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system! Replied October 2024 --- ### 3CX is fine, but it is all about who handles the hosting - Overall rating: 4/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. #### Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. #### Reasons for switching to 3CX OnSIP did not work at all for our office in China. Phone.com was too expensive and the quality at the time of using it was not great. #### Vendor response Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages. Replied June 2022 --- ### Full featured Hosted SIP VOIP solution - Overall rating: 5/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. #### Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. #### Reasons for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. #### Reasons for switching to 3CX Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. #### Vendor response Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. Replied October 2022 --- ### 3CX from Version 20: Best to Avoid - Overall rating: 1/5 - Reviewer: Roberto S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes. #### Cons However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to. #### Reasons for choosing 3CX I won't choose 3CX until they fix this terrible version #### Vendor response Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business. Replied September 2024 --- ### phone system - Overall rating: 5/5 - Reviewer: Kirsty U. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very pleased with the system and the mobile app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros the easy of use when needing to transfer to mobile #### Cons i have found no issue with the system when using #### Vendor response Hello Kirsty. Thank you for your feedback! We're glad to hear that you find the system easy to use and that the mobile app meets your expectations! :) Replied March 2025 --- ### Effective Communication Solution for Growing Businesses - Overall rating: 5/5 - Reviewer: Saqib A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. #### Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. #### Vendor response Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. Replied January 2025 --- ### 3CX for VOIP - Overall rating: 4/5 - Reviewer: Laura D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. #### Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. #### Vendor response Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. Replied January 2025 --- ### Best system I have used so far - Overall rating: 5/5 - Reviewer: Marcus W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Has always been great to use, especially with internal communications through the messaging sevice. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use and very little connection issues #### Cons No real cons, video function could be a bit better. #### Vendor response Hello Marcus! Thank you for a great review. We're glad to hear that 3CX Phone System is the best system you've used so far! Replied November 2024 --- ### 3CX - The only way to manage voice calls - Overall rating: 4/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end. #### Cons Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it. #### Vendor response Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple! Replied December 2023 --- ### One-stop Solution for BIM and Team Collaboration - Overall rating: 5/5 - Reviewer: Fridah D. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. #### Cons I do not face any drawback when using this program and I use it on a daily basis. #### Vendor response Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! Replied July 2023 --- ### 3CX is the best PBX compairing to all other PBXs - Overall rating: 5/5 - Reviewer: Shadi B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered 3CX help to reduce the communication cost for most companies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app #### Cons The wallboard uncustomizable and very simple #### Reasons for choosing 3CX Low price and more features and good quality #### Reasons for switching to 3CX Low price and more features #### Vendor response Hello Shadi, Thank you for the 10/10 review! We really appreciate it and love that you are using all those features, and ultimately reducing your communication costs. Replied February 2023 --- ### 3CX offers everything you need for low budget - Overall rating: 5/5 - Reviewer: Christoph D. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros 3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years. #### Cons There is no documented API. Either something is supported or not. There is no possibility to get individual implementations. #### Reasons for choosing 3CX The administration and installation is simple. everything takes place in a well ordered web interface. 3cx is stable. #### Reasons for switching to 3CX Askozia was bought by 3CX and then we had to choose from freepbx or 3cx. In the end we decided to go with 3cx and we never regret this decision. #### Vendor response Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released. Replied October 2021 --- ### New to VoIP - Overall rating: 4/5 - Reviewer: Teresa B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need. #### Cons It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring. #### Reasons for choosing 3CX We reviewed other VoIP proposals from Comcast, AT&T, and briefly, Google. All seemed to have great features but were priced out of our range. Our IT company helped to provide manageable costs while offering a product that they themselves use. 3CX is very promising and I think the company is responsive; I look forward to their upgrades and improvements. #### Vendor response Hi Teresa and thank you so much for taking the time to review 3CX. We are so glad to hear that 3CX has provided you with all the features you needed for your business and helped you save at the same time! Voicemail notifications are synced between the devices. Missed call notifications are synced between 3CX apps which are directly connected to 3CX via HTTPS. IP Phone missed call lists can only be reset from the devices themselves. Declining a call will only decline the call for the device itself as each device will receive its own INVITE message to establish a call and declining will only decline that leg of the call. Hope this helps clarify any confusion around the synchronization. Replied September 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/?page=2) --- 3CX Reviews, Pros and Cons - 2026 Software Advice