All Dialpad Reviews
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Dialpad Reviews
Reviews Summary
Overall Rating
4.2Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4
Value for money
4.1
Functionality
4.2
Pros
"Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication."
"It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales."
"The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile."
Cons
"The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use."
"On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number."
"It takes an unreasonably long time to connect to calls, and the SMS service is pathetic."
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