Switchvox Phone System 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Switchvox Phone System

4.0

(29)

Pricing

Starting at $12.99 one time

About Switchvox Phone System

Digium Switchvox provides a cloud-based and on-premise phone system that helps users in unified communications. Businesses with multiple locations deploy hybrid Switchvox systems, in which on-premise and cloud-based systems at multiple offices are peered to work together as a single system. The solution provides licensed users access to the system's capabilities so that users do not have to be individually licensed for features such as call recording. It provides mobile apps for Android and iOS devices.

Digium Switchvox enables unified communications for end users via the Switchboard client, which can be utilized for click-to-call, instant messaging and presence. The Mobile app allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).

Digium Switchvox offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks. Support is provided via knowledge base, email and phone.

Switchvox Phone System Screenshots

Switchvox Phone System Pricing and Plans

Starting price: $12.99 one time

Free Trial

Free Version

Unlimited Plans

$17.99

per user, one time

Plan includes:

Unlimited Plans for companies with average to high call volume or prefer predictable billing

Metered Plans

$12.99

per user, one time

Plan includes:

Metered plans deliver a low-cost option and perfect for companies that need the flexibility to handle unpredictable call volume

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Switchvox Phone System Features

Features of Switchvox Phone System
Call Recording
Call Routing
Contact Management
IVR
SIP Trunking
Unified Communications
Video Conferencing

Switchvox Phone System User Reviews

Overall Rating

4.0

Ratings Breakdown

52%

21%

14%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

3.7

Functionality

4.2

Aimee F.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

This is our phone system at our office. It is definitely been a step up from our previous system.

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons:

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

Garry A.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

Fantastic Hosted PBX. Amazing real-time visibility and call management tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers. With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons:

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

Gene P.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Switchvox A Bad Choice

Support is terrible. Complete waste of time. You would get better service from a Walmart greeter. Switchvox has its moments of greatness and then it fails because of stupidity at the program level. Just avoid it. You’ll thank yourself later.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

System works well when you get everything right. When is not right then it becomes a big brick.

Cons:

This system violates the RFC for SIP clients. If you plan on using this system with any other sip device on your network you will have a big surprise when it stops working. Switchvox knowingky (you can ask their support department) hard codes the return port for the sip client to 5060. This causes the system to stop working in a nat environment when it is assigned a different port. If you are looking for a system that you will have to babysit all the time and make sure it didn’t use any other port so your client can stay online then this is the switch for you. If that didn’t sound like your cup of tea then buy Cisco and be happy all the time.

Reasons for choosing Switchvox Phone System

Price. Should have known better.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Excellent Phone System

We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable.

Ratings Breakdown

Ease of use

Functionality

Pros:

There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail.

Cons:

It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market.

George P.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Switchvox: An affordable yet robust PBX for your small business

A robust PBX system at a cost that is attractive to small business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons:

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

Luz N.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Digium is great!!

Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place.

Cons:

Digium I love I have not got something that I do not like about this software

Daniel M.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Its the union of Asterisk with powerfull tools to administrate calls.

I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

Cons:

The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

Verified

Reviewer

Food Production

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

digium

Not a winner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-reporting was kind of helpful -support is responsive

Cons:

-app doesn't work very well -reporting should be more detailed -need crm integration

Christopher M.

Verified reviewer

Machinery

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Great Product and Software for Office Communications

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

Lisa B.

Verified reviewer

Used monthly for less than 2 years

Review source

Reviewed March 2018

Simple & Easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

Cons:

Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

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